You do know that you're responding to a 6 month old post
It appears he does by just reading the first two words of his post.
Ha ha. Winner winner.
Yeah, fully aware it's on "old thread."
And why didn't the salesperson say "that's how they test the instrument cluster at the factory, and here's documentation"?
I don't doubt he drove it "spiritedly." He may be apologizing for driving it hard, not for specifically driving 119 mph. Or maybe he's apologizing for the miles, meaning he won't take the long way to/from the gas station. Hard to tell since the apology doesn't specify and we don't know specifically what he was told by management.
Another equally possible scenario is that he was told to apologize, despite his protest/denial to the allegation. Some companies follow the
customer is always right mentality and don't check to see if the complaint is valid. Just make your employee apologize, even if it isn't their fault, so the customer is happy and goes away.
**Karren** My ice cream is too cold
**Worker** Ma'am, it's ice cream, if it's not cold it will melt
**Karren** But it hurts my teeth, you shouldn't sell it like this.
--Karren to Manager-- ** I demand the worker be fired. He intentionally sold me ice cream that is too cold
-- Manager to worker -- ** Just apologize. I know it's not out of the ordinary but it will make her happy.
-- Worker to Karren -- ** I'm sorry, it will never happen again.
To be clear, I'm not saying the OP is being a Karren here. I'd be concerned too and it's certainly worth addressing, just in case they did drive it hard. The scenario was just an example of how an insincere/unfounded apology could occur. An apology from a ground level employee doesn't mean something was actually done wrong. It could just as easily be an attempt at appeasing the customer in the quickest and easiest possible way.