Why can we not activate a HotSpot Plan

[User_3336]

I’m not saying I don’t believe you. I certainly believe someone would say that at AT&T. I’m just saying I have had it activated before so I think AT&T would have some record of it but I also am not able to activate new service (again).

Maybe they just don't want FCA users on the network!!! They contract with EVERY manufacturer now for connected car. No issues with 2 Nissan's we previously had.

Strange that "connected services" still work thru AT&T

 

[Dewey]

So we’re supposed to get a free trial period for WIFI hotspot in our trucks at purchase correct?

Is this connection needed for Weather & Traffic? Doesn’t work on mine.

So far my hotspot hasn’t worked since day one. Does this need to be activated? If so wish it was done the day I picked up my truck like everything else was when my salesman went over everything.

 

[User_3336]

So we’re supposed to get a free trial period for WIFI hotspot in our trucks at purchase correct?

Is this connection needed for Weather & Traffic? Doesn’t work on mine.

So far my hotspot hasn’t worked since day one. Does this need to be activated? If so wish it was done the day I picked up my truck like everything else was when my salesman went over everything.

3 months / 3 GB from AT&T. YES, you have to activate it.

Weather and Traffic varies by model of the radio, and model year.

Connected Car subscription would have to be activated as well (dealer did mine), but they will not activate a hotspot thru AT&T.

Manage your Connected Car data plan from AT&T

Check vehicle compatibility and free trial eligibility, purchase and manage your AT&T Connected Car data plan. Existing subscribers can log in to view their current plan, monitor data usage and manage their accounts. Upgrade to a plan that’s right for you and shop premium entertainment...

myvehicle.att.com

The 22's have some activation issues with the hotspot at the moment.

 

[Dmalonecentral]

The 22's have some activation issues with the hotspot at the moment.

I have a ‘19 and I can’t activate it either so I think Ram/AT&T have an activation issue in general. I am of the understanding this started happening in December and last update is that it would be resolved in May. Happy July 1st everyone.

 

[User_3336]

I have a ‘19 and I can’t activate it either so I think Ram/AT&T have an activation issue in general. I am of the understanding this started happening in December and last update is that it would be resolved in May. Happy July 1st everyone.

I've made multiple posts about the issues. Read back.
Is this the FIRST activation attempt or a RE-ACTIVATION attempt after a trial expired/etc.?

 

[Dewey]

3 months / 3 GB from AT&T. YES, you have to activate it.

Weather and Traffic varies by model of the radio, and model year.

Connected Car subscription would have to be activated as well (dealer did mine), but they will not activate a hotspot thru AT&T.

Manage your Connected Car data plan from AT&T

Check vehicle compatibility and free trial eligibility, purchase and manage your AT&T Connected Car data plan. Existing subscribers can log in to view their current plan, monitor data usage and manage their accounts. Upgrade to a plan that’s right for you and shop premium entertainment...

myvehicle.att.com

The 22's have some activation issues with the hotspot at the moment.

Done. Thanks for the link.

 

[User_3336]

Done. Thanks for the link.

Did it work (activate)?

 

[Dewey]

Did it work (activate)?

Yes. Using it right now.

 

[Dmalonecentral]

I've made multiple posts about the issues. Read back.
Is this the FIRST activation attempt or a RE-ACTIVATION attempt after a trial expired/etc.?

Re-activation after having service for about a year but cancelling when my truck just sat in the driveway during Covid.

 

[Dmalonecentral]

I've made multiple posts about the issues. Read back.

I tried but you have over 2000 posts and I don’t seem to be able to search specific users posts using Tapatalk on my phone.

 

[Dewey]

Yes. Using it right now.

Scratch that. Worked for a bit but then kept kicking out. Seems like it has something to do with Carplay since it gives a message asking to deactivate Carplay to use. When I do that WIFI kicks out and Carplay stays connected.

I’ll have to mess around with it more this weekend when I have more time.

 

[Dmalonecentral]

Scratch that. Worked for a bit but then kept kicking out. Seems like it has something to do with Carplay since it gives a message asking to deactivate Carplay to use. When I do that WIFI kicks out and Carplay stays connected.

I’ll have to mess around with it more this weekend when I have more time.

If you are trying it on your phone and using wireless CarPlay I think your phone won’t like it. CarPlay establishes a connection on Bluetooth and then transfers to a peer to peer WiFi connection. This will interrupt any existing Wi-Fi connections you have.

 

[Dewey]

If you are trying it on your phone and using wireless CarPlay I think your phone won’t like it. CarPlay establishes a connection on Bluetooth and then transfers to a peer to peer WiFi connection. This will interrupt any existing Wi-Fi connections you have.

Seems like the problem. I will try with my laptop.

 

[User_3336]

I tried but you have over 2000 posts and I don’t seem to be able to search specific users posts using Tapatalk on my phone.

Its in THIS thread. There are only 30 posts.

 

[Dmalonecentral]

Its in THIS thread. There are only 30 posts.

Oh. I read everyone I started this thread.

I thought about calling AT&T and just giving them the IMEI info and such. Just haven’t gotten around to that yet. Been using a work Hotspot for now.

 

[User_3336]

Oh. I read everyone I started this thread.

I thought about calling AT&T and just giving them the IMEI info and such. Just haven’t gotten around to that yet. Been using a work Hotspot for now.

How did you obtain the IMEI from the hotspot in your truck?

 

[Dmalonecentral]

How did you obtain the IMEI from the hotspot in your truck?

I have the 8 inch screen and you can get it from holding a finger in the two bottom corners for like 7 seconds. It goes into dealer mode.

 

[User_3336]

I have the 8 inch screen and you can get it from holding a finger in the two bottom corners for like 7 seconds. It goes into dealer mode.

and you have a 2022? Is your screen with or without NAV?

 

[Dmalonecentral]

and you have a 2022? Is your screen with or without NAV?

19 with Nav

 

[User_3336]

19 with Nav

That "dealer mode" sequence does not work on a 22 model year. There is no other way of obtaining that info other than going to the dealer. Guess FCA doesn't want people nosing around in those screens anymore,.