Water in headlights?

[grinch72]

I have a 2019 Laramie with the Premium LED headlights and there appears to constantly be water inside of them. Anyone else having this issue with their headlights?

 

[mike_ct]

I have moisture in both. Big horn with led headlights

 

[RamCares]

I have a 2019 Laramie with the Premium LED headlights and there appears to constantly be water inside of them. Anyone else having this issue with their headlights?

I have moisture in both. Big horn with led headlights

Hi grinch72 and mike_ct,
We understand why this may be concerning. Since I am not a trained technician, I cannot speculate as to why this is occurring but I would like to offer you both our assistance if you decide to have your dealers look into this. Just send us a private message and we will happily look into this for you.
Lydia
Ram Social Care Specialist

 

[d_THRILL]

Did you guys have any luck?

 

[Gondul]

Several other discussions about that on the forum.. use the search box in the upper right...

 

[grinch72]

Did you guys have any luck?

Mine are fixed.

 

[d_THRILL]

Several other discussions about that on the forum..

Thanks. I’ve seen the other discussions. Was checking with this post as RamCares commented and wanted to see if the two people had any luck.

 

[Tmains]

Hi grinch72 and mike_ct,
We understand why this may be concerning. Since I am not a trained technician, I cannot speculate as to why this is occurring but I would like to offer you both our assistance if you decide to have your dealers look into this. Just send us a private message and we will happily look into this for you.
Lydia
Ram Social Care Specialist

I need help with my issue. Dealership does not want to deal with problem. Also spoke extensively with ram customer care. You all are telling me you cannot force dealership to fix issue. The problem has not gotten any better. Need help!!!

 

[grinch72]

I need help with my issue. Dealership does not want to deal with problem. Also spoke extensively with ram customer care. You all are telling me you cannot force dealership to fix issue. The problem has not gotten any better. Need help!!!

I ended up using a dealership that was awarded the "Customer First Award for Excellence" from Ram. Basically they put customers first. Only a few hundred nationwide are awarded this. They have been awesome. So far they have fixed any of my issues including my headlights with no pushback at all. Knowing what I know now, I won't ever purchase another car from another dealership that doesn't have some type of award like this. I have heard multiple horror stories from other dealerships and it sounds like you are living one of them. That sucks. Hopefully you get a resolution soon.

 

[grinch72]

I need help with my issue. Dealership does not want to deal with problem. Also spoke extensively with ram customer care. You all are telling me you cannot force dealership to fix issue. The problem has not gotten any better. Need help!!!

https://mma.prnewswire.com/media/656115/2018_CFAFE_Winners_by_BC.pdf?p=pdf