My A/C was less than impressive when I bought my truck. During my first warranty visit I had them check the system. Their answer was that it was "in spec" as many others have experienced. They did, howver, reprogram the HVAC blend door anyway and it is 100% better.
My A/C wouldn't keep up with anything over 75F outside (MAX A/C and fan speed 7) when I first got it. Now my cab is cool even when it's 100F outside (normal A/C and fan speed 5). It's still not as cold as other A/Cs I've had but it works and is enough to satisfy me.
Granted it was for a different reason than not getting cold (doesn't get cold when the truck is stopped) but I just saw on another thread that someone took their truck in and the dealership there was a software update per TSB 24-001-19 and STAR Case S1808000214:
A/C gets warm when stopped or at idle
My last truck (Ford F-250) had the same issue (constant flow through the heater core) and I had a ball valve on that one for 10 years. It worked great but I'm not interested in modifying my truck to meet my expectations at this price point or while it's still under the B2B warranty. I will keep taking it in to the dealership so that a) it doesn't get fixed on my dime and b) it gets filed with FCA that there is an HVAC issue for them to investigate.
I know that the 'hack' works (did that for 10 years) and have nothing against others doing the mod. What does bother me is that many have the issue, read that the dealership doesn't do anything, post about their disappointment, then do the mod. How does FCA know there's a real issue (rather than a small discrepancy) if nobody takes their truck into the dealership and get the problem logged and filed?
Sorry, I'll get off my soapbox now...