For all of you that have the problem of remote commands not working after a period of time like I verified i had as well, here is some news!!
SXMG support it appears has fixed my issues, as of yesterday, it appears to work every time, from mopar.com and from my UConnect app.
Here is what i know, I called in on Wed from a land line after the period of time was enough I knew commands would not work.
They tried a couple and also got failure, I then explained my testing ( a couple times before they understood), they went to their next tier up department and was told to put in a ticket.
I was about to call back yesterday as I hadn't heard anything when i got an email from them with instructions that the next step was to "Clear Personal Data" via my touchscreen, needless to say I was very skeptical this would fix anything.
Here is the email directions (I do not know if they had anything set up on their end waiting for me to do this or if this is all it needed)
Now my experience varied slightly that when I tried to open the "Assist app on screen" it told me that "Connected services were not activated" and gave me an "Activate" button. So I hit the activate option, it asked for email address, first name and last name, so i entered the same ones I used when i set it up online the first time, it then said "Activating" or something similar and sat there for quite a long time, I couldn't sit there any more so i figured that was at point 6 in the email so I shut off the truck.
A hour or so later I opened the app, logged out and back in (just for good measure) and tried a remote lock request, it spun for quite awhile and then just went away, so received message, no failed request message, I thought great they broke it further.
Waited another hour and tried a remote start, and it worked!!
ever since then every command i send from app or Mopar site has been successful.
Also, yesterday after work the Assist app still said it was not enabled and i still had an "Activate Services" app also from the touchscreen even though the remote commands were working, i called in and they said it can take 48 hours for that to get synched and get updated s it says enabled on screen.
This morning I remote started in the garage after sitting all night, and immediately cancelled it, both went thru fine.
I just now did a "vehicle locate" from the app with truck in garage even, and it worked as well.
So maybe their was something that did not get enabled in the system the first time that makes the telematics stay active or something else but it appears to be fixed so far.
One other thing to note for me is I never set this up thru the touchscreen when it was new, only did it via the email i was sent after purchase. So maybe that has something to do with it as well.
I will report back if it stops working again.
TT
