UConnect 12 Screen Problems

[scudda]

My screen has a mind of its own. It freezes, or goes completely black and becomes unresponsive. I’ve had it at the dealer before but they haven’t fixed the issue. They told me it needed a software update. The update didn’t seem to fix the issue.

 

[RamCares]

My screen has a mind of its own. It freezes, or goes completely black and becomes unresponsive. I’ve had it at the dealer before but they haven’t fixed the issue. They told me it needed a software update. The update didn’t seem to fix the issue.

Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.

Alison
RamCares

 

[scudda]

Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.

Alison
RamCares

I plan on visiting my local dealer sometime next week. I’ll have to find a time they can schedule me in.

 

[RamCares]

I plan on visiting my local dealer sometime next week. I’ll have to find a time they can schedule me in.

Okay! Please keep us updated.

Alison
RamCares

 

[Timeless]

@scudda what version is the unit on now? Curious if it is on the latest version.

 

[Dostix]

Just got a 2020 Ram 1500 Laramie Sport with the 12in screen 2 days ago and have the same issue.

 

[TheMostIllingestBBoy]

2020 Ram Limited here with no issues, are you using a screen protector?

 

[Quicksilver76]

I recently purchased a Ram 1500 with the 12” screen and have had this happen to me once already. I was wondering if this was going to be a reoccurring issue. The screen just froze. I’ve owned it for less than a week.

 

[TheMostIllingestBBoy]

Today my sounds wouldn't work when my phone was connected via bluetooth....turns out I had bluetooth muted on my phone....

 

[RamCares]

I recently purchased a Ram 1500 with the 12” screen and have had this happen to me once already. I was wondering if this was going to be a reoccurring issue. The screen just froze. I’ve owned it for less than a week.

Today my sounds wouldn't work when my phone was connected via bluetooth....turns out I had bluetooth muted on my phone....

We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!

Alison
RamCares

 

[TheMostIllingestBBoy]

We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!

Alison
RamCares

No worries, it was a user error. Haha, I appreciate it.

 

[Quicksilver76]

We're sorry to hear that you are experiencing this concern. If you would like any additional assistance, our team is always available via private message!

Alison
RamCares

That’s nice to hear. I have not had any issues since the first occurrence but in case I do, are there any resolutions outside of taking it to the dealership?

 

[RamCares]

No worries, it was a user error. Haha, I appreciate it.

You're welcome!

Alison
RamCares

 

[RamCares]

That’s nice to hear. I have not had any issues since the first occurrence but in case I do, are there any resolutions outside of taking it to the dealership?

It is possible that your Uconnect software is not up-to-date. Enter your VIN in the following link: https://www.driveuconnect.com/support/software-update.html to make sure.

Alison
RamCares

 

[emings]

I have the 12 inch screen no issues here...

 

[scudda]

Okay! Please keep us updated.

Alison
RamCares

I've been to the local dealer multiple times since I made this post about the screen issue. The first time they told me it needed an update, and it didn't solve the issue. Now the service manager said an update would be released by the end of the month to resolve this issue. Has anyone had the screen replaced, as I'm starting to think it's a hardware issue and not a software problem?

 

[RamCares]

I've been to the local dealer multiple times since I made this post about the screen issue. The first time they told me it needed an update, and it didn't solve the issue. Now the service manager said an update would be released by the end of the month to resolve this issue. Has anyone had the screen replaced, as I'm starting to think it's a hardware issue and not a software problem?

I'm very sorry to hear this. Have you had a case open for this concern? If not, I would be happy to help! Please send us a private message.

Alison
Ram Cares