Sway Bar TSB repair

[rzims]

On Monday, I took the RAM to the dealer for the Sway Bar TSB. There was a noticeable clunk coming from the front end when going over bumps or bumpy roads.
The dealer diagnosed the issue as a loose sway bar (exactly what I told them it was when I handed them the printout of the TSB)
They charged me a diagnostic fee of 249.00 to diagnose a problem and torque down a loose nut that they found. When I asked why it wasn't covered they said that I still had to pay it even though it was a known problem because the vehicle is out of warranty??
If it's a known problem, shouldn't this have been a no-charge repair?

 

[vincentw56]

No, not all TSB repairs are free. TSBs are not safety recalls which are always free.

 

[dts828]

On Monday, I took the RAM to the dealer for the Sway Bar TSB. There was a noticeable clunk coming from the front end when going over bumps or bumpy roads.
The dealer diagnosed the issue as a loose sway bar (exactly what I told them it was when I handed them the printout of the TSB)
They charged me a diagnostic fee of 249.00 to diagnose a problem and torque down a loose nut that they found. When I asked why it wasn't covered they said that I still had to pay it even though it was a known problem because the vehicle is out of warranty??
If it's a known problem, shouldn't this have been a no-charge repair?

Unfortunately tsb's are not covered after the warranty expires compared to actual recalls. I know dealer labor rates aren't cheap but $249 is highway robbery IMO.

Sent from my GM1917 using Tapatalk

 

[Mountain Whiskey]

$250 for a loose bolt huh?

 

[rzims]

yeah, I probably should have taken it to work and had the guys put it up on the rack for me, but I have even less time lately than I have money

 

[SD Rebel]

Are you still likely under the powertrain warranty, which is 5 years / 60K miles and if in a CARB state, your emissions equipment is covered for even longer.

But for your stuff out of the basic 3 year / 36K warranty, don't take it to the dealer unless you want to get ripped off. A good independent shop only, or try DIY for simple things.

 

[vincentw56]

A good dealership should have told you about this not being covered before charging you.