What was the screw up?I agree with you. This one is a second build that was pushed through due to a factory screw-up on the first one. We'll see how it ends up.
What was the screw up?I agree with you. This one is a second build that was pushed through due to a factory screw-up on the first one. We'll see how it ends up.
How do you go about "talking to cassens"
Yours looks softNot sure if you're funnin' or not. But here's what they look like (there's supposed to be one in each door).
View attachment 126341
Damnit! That’s where my passenger side foam cup holder went.They said it’s highly likely it was stolen out of the truck in transit. They said that happens more frequently then you’d think for options that come with separate part boxes stowed in the vehicle during transit.
Damnit! That’s where my passenger side foam cup holder went.
We ordered a 33-gallon tank on the first one and it was built with a 26. That was all. It gave us an opp to make changes that we needed based on updates with my business. So we combined leverage with need and re-ordered. They promised us a swift push through. So far it seems that will be the case. We shall see.What was the screw up?
you take delivery they make you sign a "no due bill" when that happens there might be nothing you can do.My truck arrived at the dealership today. 62 days order to dealer (not a bad turnaround in my opinion), 24 days BS to dealer, and 23 days WS to dealer.
Now, here is the issue with my truck order. I noticed on the BS (3/21/2022) that the truck was built with 18x8 painted wheels (stock OEM laramie wheels) and 275/65/18 Falken OWL Offroad tires (see pic). The truck was ordered with the Night Edition and Off Road Group which should have came with 20x9 BLACK wheels and 275/55/20 Falken OWL Offroad tires, verified when building the truck on the RAM site. Triple_B looked into the data for all the 2022 Laramie builds with night edition and off road group and found a small number of trucks came with 18 inch wheels, somewhere around 30 trucks lately. Not sure if this is a mistake at the plant or a wheel shortage for the black 20s.
I plan to take delivery of the truck tomorrow, but not sure what direction to take on the wheel issue with my dealership here in MO, or even what options are available to me as the customer. The dealership has been awesome to deal with through the truck ordering process and they have outstanding customer service ratings.
All other options I ordered have been verified to be on the truck. I do plan to put aftermarket Fuel wheels and Nitto tires on the truck within the next week and had planned to sell the OEM wheels and tires. Unfortunately, there is a resale value difference between the stock 18s and black 20s. I am wondering if the dealer will just order me the correct 20 inch black wheels or if RAM will just credit some money towards my purchase price. We'll see how this all works out.
A Night Edition with silver painted 18" wheels is just wrong. At the minimum why didn't the factory substitute wheels from the Backcountry? Still only 18" but at least painted black.Now, here is the issue with my truck order. I noticed on the BS (3/21/2022) that the truck was built with 18x8 painted wheels (stock OEM laramie wheels) and 275/65/18 Falken OWL Offroad tires (see pic). The truck was ordered with the Night Edition and Off Road Group which should have came with 20x9 BLACK wheels and 275/55/20 Falken OWL Offroad tires, verified when building the truck on the RAM site. Triple_B looked into the data for all the 2022 Laramie builds with night edition and off road group and found a small number of trucks came with 18 inch wheels, somewhere around 30 trucks lately. Not sure if this is a mistake at the plant or a wheel shortage for the black 20s.
I plan to take delivery of the truck tomorrow, but not sure what direction to take on the wheel issue with my dealership here in MO, or even what options are available to me as the customer. The dealership has been awesome to deal with through the truck ordering process and they have outstanding customer service ratings.
All other options I ordered have been verified to be on the truck. I do plan to put aftermarket Fuel wheels and Nitto tires on the truck within the next week and had planned to sell the OEM wheels and tires. Unfortunately, there is a resale value difference between the stock 18s and black 20s. I am wondering if the dealer will just order me the correct 20 inch black wheels or if RAM will just credit some money towards my purchase price. We'll see how this all works out.
Triple_B looked into the data for all the 2022 Laramie builds with night edition and off road group and found a small number of trucks came with 18 inch wheels, somewhere around 30 trucks lately. Not sure if this is a mistake at the plant or a wheel shortage for the black 20s.
Ha! Yes that explains it. I did get the cup holders in both front doors, but not the rear doors.
Yours looks soft
I’d be fking pissed if I received the truck with 18 inch wheels after I specifically ordered the night edition package with 20 inch wheels. Me personally I wouldn’t take the truck like that. The whole purpose of building a truck is you are building it to what you want. If there was a shortage of wheels, you should’ve been notified before hand as to make a decision if you still want the build or not. That is what I was told from Renae at MD, that the factory should’ve notified them before hand if any options will be missing or substituted.My truck arrived at the dealership today. 62 days order to dealer (not a bad turnaround in my opinion), 24 days BS to dealer, and 23 days WS to dealer.
Now, here is the issue with my truck order. I noticed on the BS (3/21/2022) that the truck was built with 18x8 painted wheels (stock OEM laramie wheels) and 275/65/18 Falken OWL Offroad tires (see pic). The truck was ordered with the Night Edition and Off Road Group which should have came with 20x9 BLACK wheels and 275/55/20 Falken OWL Offroad tires, verified when building the truck on the RAM site. Triple_B looked into the data for all the 2022 Laramie builds with night edition and off road group and found a small number of trucks came with 18 inch wheels, somewhere around 30 trucks lately. Not sure if this is a mistake at the plant or a wheel shortage for the black 20s.
I plan to take delivery of the truck tomorrow, but not sure what direction to take on the wheel issue with my dealership here in MO, or even what options are available to me as the customer. The dealership has been awesome to deal with through the truck ordering process and they have outstanding customer service ratings.
All other options I ordered have been verified to be on the truck. I do plan to put aftermarket Fuel wheels and Nitto tires on the truck within the next week and had planned to sell the OEM wheels and tires. Unfortunately, there is a resale value difference between the stock 18s and black 20s. I am wondering if the dealer will just order me the correct 20 inch black wheels or if RAM will just credit some money towards my purchase price. We'll see how this all works out.
I’d be fking pissed if I received the truck with 18 inch wheels after I specifically ordered the night edition package with 20 inch wheels. Me personally I wouldn’t take the truck like that. The whole purpose of building a truck is you are building it to what you want. If there was a shortage of wheels, you should’ve been notified before hand as to make a decision if you still want the build or not. That is what I was told from Renae at MD, that the factory should’ve notified them before hand if any options will be missing or substituted.
Look forward to hearing about the outcome. Good luck!Great point! Unfortunately, I was never notified of any substitute or unavailable options with my order through the build process. We'll see what happens at the dealership this morning when I try to take delivery of the truck.