Cmerkert
Ram Guru
I just chatted with Ram Chat about the state the Nav will be in new builds with 12" uConnect. Here was their response, and contact info for those of you dealing with this. My truck just entered JB this morning.
Alexis (3/12/2019, 8:57:51 AM): Hi, my name is Alexis with FCA Customer Care, How may I help you?
Me (3/12/2019, 9:00:00 AM): Hello, I am awaiting the delivery of my factory ordered 2019 Ram 1500. I have been reading about the uConnect maps being 2 years out of date, with roads missing and speed limits incorrect. Many people have said they had to go to their dealer and get a map update costing them $149.00. My questions is how updated will the current builds be for the uConnect Nav? Will there be updates already loaded, or do we need to update them at a dealer because the wifi updates do not fix this. If so, does FCA cover the cost so that our new vehicles are updated
Alexis (3/12/2019, 9:00:36 AM): I can definitely look into this further for you, do you have the VIN?
Me (3/12/2019, 9:01:14 AM): Thanks. While you are looking into it, can you please tell me that build code status my Ram is at? VIN xxxxxxxxxxxxxxxxxxx
Alexis (3/12/2019, 9:02:09 AM): The system is currently displaying that:
• Vehicle has been built and is pending installation of additional equipment.
• This is a necessary step when additional features or optional equipment packages are added to the vehicle.
Me (3/12/2019, 9:03:03 AM): So is that code "I" or another
Alexis (3/12/2019, 9:03:15 AM): In regards to the maps, i've checked on the website and the 2019 model year isn't listed. Our maps are supplied through "HERE maps".
It states that a product isn't listed for you although you can contact them directly at:
1 (866) 422-8182
Monday through Friday 9 a.m. to 7 p.m. (Eastern Time Zone)
Alexis (3/12/2019, 9:03:22 AM): Code is JB
Me (3/12/2019, 9:04:21 AM): So you do not know the Nav. version that is currently being put into new builds with the 12" uConnect?
Alexis (3/12/2019, 9:05:19 AM): No, i do apologize. I can only see that the vehicle is equipped with nav.
Me (3/12/2019, 9:05:48 AM): ok is there a website I can contact Here maps at?
Alexis (3/12/2019, 9:06:16 AM): https://chryslergroup.navigation.com/cms/page.ContactUs/en_US/ChryslerNA/CAD
Me (3/12/2019, 9:07:44 AM): great. thank you.
Alexis (3/12/2019, 8:57:51 AM): Hi, my name is Alexis with FCA Customer Care, How may I help you?
Me (3/12/2019, 9:00:00 AM): Hello, I am awaiting the delivery of my factory ordered 2019 Ram 1500. I have been reading about the uConnect maps being 2 years out of date, with roads missing and speed limits incorrect. Many people have said they had to go to their dealer and get a map update costing them $149.00. My questions is how updated will the current builds be for the uConnect Nav? Will there be updates already loaded, or do we need to update them at a dealer because the wifi updates do not fix this. If so, does FCA cover the cost so that our new vehicles are updated
Alexis (3/12/2019, 9:00:36 AM): I can definitely look into this further for you, do you have the VIN?
Me (3/12/2019, 9:01:14 AM): Thanks. While you are looking into it, can you please tell me that build code status my Ram is at? VIN xxxxxxxxxxxxxxxxxxx
Alexis (3/12/2019, 9:02:09 AM): The system is currently displaying that:
• Vehicle has been built and is pending installation of additional equipment.
• This is a necessary step when additional features or optional equipment packages are added to the vehicle.
Me (3/12/2019, 9:03:03 AM): So is that code "I" or another
Alexis (3/12/2019, 9:03:15 AM): In regards to the maps, i've checked on the website and the 2019 model year isn't listed. Our maps are supplied through "HERE maps".
It states that a product isn't listed for you although you can contact them directly at:
1 (866) 422-8182
Monday through Friday 9 a.m. to 7 p.m. (Eastern Time Zone)
Alexis (3/12/2019, 9:03:22 AM): Code is JB
Me (3/12/2019, 9:04:21 AM): So you do not know the Nav. version that is currently being put into new builds with the 12" uConnect?
Alexis (3/12/2019, 9:05:19 AM): No, i do apologize. I can only see that the vehicle is equipped with nav.
Me (3/12/2019, 9:05:48 AM): ok is there a website I can contact Here maps at?
Alexis (3/12/2019, 9:06:16 AM): https://chryslergroup.navigation.com/cms/page.ContactUs/en_US/ChryslerNA/CAD
Me (3/12/2019, 9:07:44 AM): great. thank you.