SiriusXM Update Problem (2022 12" Uconnect)

[Scott_R]

Could be a coincidence, or could be related...

Following the OTA update last week, my SiriusXM Xtra channels have stopped loading correctly. (See picture.)

Regular channels all still work, album artwork loads, and the controls display.

However, for the online Xtra channels, while the music still plays, the album artwork never loads, the skip/rewind controls never appear, and the loading message just cycles.

SiriusXM is telling me to contact my ISP and Ram has suggested that I go to the dealer....

Before I bother the dealer, anyone else encounter this problem?

 

[Scott_R]

No change after a week... Now scheduling time with the dealer.

Still curious if anyone else has seen a similar issue.

 

[Rebel2022]

Yup, same with mine.

 

[CaptainCAVU]

After my third Factory Reset, all the album artwork and functionality came back for all the stations...

 

[Bay Area RAM]

mine still hasn’t updated OTA but this popped up yesterday. Any one know why or have the same thing ?

 

[Scott_R]

Yup, same with mine.

Thanks for the confirmation that I'm not going crazy!

I'm booked with my dealer on the 28th.

 

[Scott_R]

mine still hasn’t updated OTA but this popped up yesterday. Any one know why or have the same thing ?

I also noticed this Monday, however no change to the behavior. (yet)

 

[Scott_R]

After my third Factory Reset, all the album artwork and functionality came back for all the stations...

Thanks. Will let my dealer know. (I bet you have gotten quite good at reprogramming your personal settings over and over and over.... ;-)

 

[Scott_R]

If anyone following this tread has the Xtra Station detail still loading, could you post a picture from one of the stations? (1st Wave Top 100, Alt Nation Just Music, Classic Vinal top100, etc...)

My dealer is being told by Ram that this is not supposed to work, and I am starting to feel like I'm being gaslighted.

(I know that it worked in January, however do not have a picture.)

 

[Richg67]

Could be a coincidence, or could be related...

Following the OTA update last week, my SiriusXM Xtra channels have stopped loading correctly. (See picture.)

Regular channels all still work, album artwork loads, and the controls display.

However, for the online Xtra channels, while the music still plays, the album artwork never loads, the skip/rewind controls never appear, and the loading message just cycles.

SiriusXM is telling me to contact my ISP and Ram has suggested that I go to the dealer....

Before I bother the dealer, anyone else encounter this problem?


View attachment 120142

Mine does the same thing, right after the update. Sirius XM cant fix, Uconnect sends me to Sirius XM.

 

[Scott_R]

Mine does the same thing, right after the update. Sirius XM cant fix, Uconnect sends me to Sirius XM.

My dealer couldn't fix either. Tried to gaslight me and tell me that they never worked.

 

[jives]

Ug brand new 2022 Rebel I picked up Friday and I have weirdness. Now SiriusXM radio doesn’t even seem to have a radioID after chatting with their support. What a mess. Anyone know how to force a reboot on the unconnect system? 12.5”

It was working until I added the radio to my account

 

[Scott_R]

FWIW, Latest OTA update solved the issue. I now have the XTra channels back with full functionality.