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"SiriusXM currently unavailable"
- Thread starter varnerme
- Start date
Yeah I had the same issue today. Called SiriusXM and they said my radio ID didn’t match what they had on my account. She reassigned my radio ID and then sent a refresh signal and I’m back to normal. She couldn’t explain how/why my radio ID all of the sudden didn’t match after over a year and a half of service. Either way it was about a 10 minute call.
How did you determine your radio ID? I can't do anything with SiriusXM on it now. It is greyed out and nothing related to it in the settings either. Maybe by VIN number?
Richard320
Spends too much time on here
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Once. It fixed itself somehow while I was parked. The next time I drove, the radio worked fine.
In the Uconnect settings go to SiriusXM then scroll down to System Settings, then click Manage System and it will show the radio ID.
The SiriusXM settings aren't even there. I was just trying to find it. It's gone...weird.
Jrsem0317
Active Member
I did the OTA update and now my radio occasionally is locked up. HVAC, Nav, etc all work as normal but I have no sound from any source, can't adjust volume, change channels, and the travel link doesn't load. Took it to Ram yesterday, and got it back with the rear camera inoperable, then got it back with the radio not working again. Now it works about every 3rd ignition cycle.
SteinerBBQ
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Did you ever get this resolved? I'm having the same issue. Just bought my truck last Wednesday. Everything else works great. I've got a service appointment scheduled for Saturday morning.
Jrsem0317
Active Member
I haven't yet, going to make an appointment on Monday.
SteinerBBQ
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There's another thread with others having same issue.
5thgenrams.com
I went to my dealer yesterday and was there for 4 hours and they couldn't figure it out. I've got a message out to Ram Care to see if they can help escalate since there are several of us with same issue.
Dealer tells me to work with Sirius. Sirius tells me to work with dealer. UConnect tells me everything is good on their end.
Sirius xm missing
I picked up a 2020 longhorn 2 days ago. The siriusxm button is there but is shadowed. Once in a while it will say sirius currently unavailable as soon as I turn the truck on. Any ideas? Thanks
5thgenrams.com
I went to my dealer yesterday and was there for 4 hours and they couldn't figure it out. I've got a message out to Ram Care to see if they can help escalate since there are several of us with same issue.
Dealer tells me to work with Sirius. Sirius tells me to work with dealer. UConnect tells me everything is good on their end.
Snwjnky
Well-Known Member
I have this same issue after the last OTA update. Ram is supposed to order me a new radio/module after they couldn't figure it out. I'll try your idea with Sirius.
Snwjnky
Well-Known Member
I found mine on Sirius web site in Manage Account Settings.
Snwjnky
Well-Known Member
Let us know how it goes. I'm waiting for a radio also. Worried about radio ID issues with Sirius, and features not being there that are supposed to be.
Will do, he said it will have a new radio ID, but they will synchronize the new ID with the VIN and with Sirius directly and everything will be functional. Hoping for success on Thursday!
gHiDoRa
Ram Guru
Good to hear that but make sure it working like it supposed to before you leave the shop.
Snwjnky
Well-Known Member
Good to hear.
Stopped by my dealership to check on the status of my radio. Still in the works. They told me they program them, and assign the new ID to the VIN before they ship them out. That way it's ready to go once it's installed. I'll still check it out before I leave. They're going to replace the screen protector with a new one as well. I told them I'll install that. I don't want to be mad at anyone but myself if it gets dust under it or goes on crooked.
Been waiting 3 weeks.
for what it is worth, I don't think the screen is replaced. My screen appears to be the same, but not sure. I believe the actual radio unit is somewhere hidden behind the dash and it's a matter of unplugging the old unit and plugging in the new one. I'm not 100% sure of this, but think that is the case.
