Side view mirrors 2019 Rebel

[mpurkey]

Excuse my rant please. So, took my 2019 Rebel to dealer last week to ask if they can tighten the driver side mirror at the swivel point because it’s loose. In addition the defroster don’t work. Service writer immediately said that the Mirror would need to be replaced and maid me an appointment (which was today). I asked very explicitly if the mirror was in stock because I know there’s an issue with that and he stole me it was. Cool... figured easy peasy I’ll be in and out in nothing flat. After an hour my truck is done but was told the mirror is on back order and won’t be available until end of January.... WTF. Don’t tell me it’s available and then it’s not. How hard is it to know if a part is on hand or not. Anyway another trip to the place I despise to go.... @RamCares if you’re listening can you answe me this??

 

[Icecoldak]

what was wrong with the defroster?

 

[mpurkey]

what was wrong with the defroster?

No idea really... other than it doesn’t work. They said something about flashing some module and that it didn’t work. I suspect they didn’t even check to be honest.


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[PorBoy]

Sadly that seems to be the issue anymore. If they don’t have that minute solution, then it gets passed on. I’m not solely referring to Ram, just service in general.

 

[RamCares]

Excuse my rant please. So, took my 2019 Rebel to dealer last week to ask if they can tighten the driver side mirror at the swivel point because it’s loose. In addition the defroster don’t work. Service writer immediately said that the Mirror would need to be replaced and maid me an appointment (which was today). I asked very explicitly if the mirror was in stock because I know there’s an issue with that and he stole me it was. Cool... figured easy peasy I’ll be in and out in nothing flat. After an hour my truck is done but was told the mirror is on back order and won’t be available until end of January.... WTF. Don’t tell me it’s available and then it’s not. How hard is it to know if a part is on hand or not. Anyway another trip to the place I despise to go.... @RamCares if you’re listening can you answe me this??

Your frustration is completely understandable, mpurkey. And I do apologize for the inconvenience caused by your dealer. Please know that I would be more than happy to escalate a case on your behalf at this point to try and get the mirror in as soon as possible and avoid any further inconvenience. Please follow up with me via PM to get the process started if this would be of interest!

Mark
RamCares

 

[Icecoldak]

Your frustration is completely understandable, mpurkey. And I do apologize for the inconvenience caused by your dealer. Please know that I would be more than happy to escalate a case on your behalf at this point to try and get the mirror in as soon as possible and avoid any further inconvenience. Please follow up with me via PM to get the process started if this would be of interest!

Mark
RamCares

Mark---I appreciate all you do for everyone, I dont even have a RAM "yet" but I would like to know exactly what you do---who you talk to ect to get things escalated........as I love your support!

 

[RamCares]

Mark---I appreciate all you do for everyone, I dont even have a RAM "yet" but I would like to know exactly what you do---who you talk to ect to get things escalated........as I love your support!

Hi Icecoldak,

Thank you very much for taking the time to reach out, and for your kind words! As Ram Social Care Specialists, our team here is a part of the Customer Care Team and we work in tandem with our dealer partners and internal teams to assist customers regarding any current questions or concerns. Should you take the leap and find yourself in a new Ram, please know that our team here is always just a private message away and we are more than happy to assist to the best of our capabilities.

Thanks again for taking the time to reach out, hope you have a great rest of the holiday season!

Mark
RamCares

 

[mpurkey]

Hi Icecoldak,

Thank you very much for taking the time to reach out, and for your kind words! As Ram Social Care Specialists, our team here is a part of the Customer Care Team and we work in tandem with our dealer partners and internal teams to assist customers regarding any current questions or concerns. Should you take the leap and find yourself in a new Ram, please know that our team here is always just a private message away and we are more than happy to assist to the best of our capabilities.

Thanks again for taking the time to reach out, hope you have a great rest of the holiday season!

Mark
RamCares

@RamCares, I don’t know about all dealers my local dealer leaves a LOT to be desired. Service is substandard at best. It’s good to have an ear in these communities at least. Thank you.


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