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They won't warranty the part, or is it out of warranty?I have a Rough Country low-profile tri-fold cover for my 2019 Ram 1500 5'7 bed that has developed a "cut" where the trifold folds. I contacted Rough Country to see if I could get a side seal replacement, but they said they don't sell the individual part. I contacted Real Trucks to ask the same and they said they don't stock Rough Country products. I'd like to replace the whole seal instead of a fix. Anyone know of a place that sells a Rough Country Side Seal Kit?
Kind of both. Rough Country says that they don't sell the seals separately so I'm out of luck there. I am also not the original owner of the bed cover, so I'm unable to provide a proof of purchase for them to warranty it (at least that's what I assume since the chat agent asked me about proof of purchase).
I'll try calling again and see what they said. Part of the problem is that I am not the original owner so I don't have a definite on when it was purchased. The previous owner couldn't find his proof of purchase, but he said he was able to get replacement side seals and a bulkhead seal through contacting Rough Country. He said, "I remember having to call customer service and a guy helped me pick out all new seals for the cover, rails and bulk head. I think it was about $75-$100 all said and done, delivered to my door." " I called the number on the email response and was forwarded to a third party company to buy the seals."
truckoutfittersplus.com
Kind of. This is a picture from inside the bed:Is that something like this?
Leer 700 Series Tonneau Cover Perimeter Seal (skirted covers)
Item ID: 3428BlackStick on installationIncludes: (1) 23' Perimeter Seal (cut to fit)
Hard to believe RC doesn't sell a replacement or willing to help
