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I went back to the dealership after advice from a member here and apparently the guy was new and was generating the wrong LOP codes. They are covering my replacement, two arms and a motor for the power side step. Another service rep had to step in and show him he was wording it improperly. Ill have it fixed next week.
I have been having issues with my power running boards for my 19' Ram 1500 for a while now and ended up just permanently storing them as I got tired of how slow they were. I was told in the past just grease them and they will be fine. I had to go in for an alignment today as the local shops somehow couldn't do 22" Rims. I asked them to look at my power running boards while they were at it, and was informed the modules for the running boards (2 of them) need to be replaced by the dealer.
I said perfect, I have an extended warranty! Turns out, it's not covered under the MOPAR warranty I bought, I was surprised and certain that was incorrect. Even after reading through the warranty which specifically states for things not covered: The only exceptions are those listed under “What is not covered by the Plan”.
No where are running boards or the parts for them mentioned in the contract, I called the MOPAR customer service number, and after a lengthy time being bounced around and placed on hold, I read the LOP # to the agent and I got told "yeah we don't know why it's not covered, but it isn't". "Only things listed on there are covered" when I heard that I informed the agent that the contract states "COMPONENTS COVERED BY THE PLAN INCLUDE (BUT ARE NOT LIMITED TO):" The not limited to in my mind means not every item has to be listed. Guess that isn't true?
Starting to feel like I made a mistake. I learned about the warranty from these forums when I purchased it over a year ago, just figured I'd give a heads up in case you were thinking about it, the plan is not all roses, as there are loopholes and things you think would be covered but aren't. Apparently the modules are $920 a piece, I'm not a fan of spending over 2k to fix a step, so I'll just have to suck it up. I've had a few electrical issues with the truck since I've had it but always had it covered under the original warranty. Was hoping getting the extended would catch these further issues but I guess not. I also have an issue with my tailgate sticking but decided I'm living with that as I don't want to be disappointed again or charged a $300 diagnostic fee.
I went back to the dealership after advice from a member here and apparently the guy was new and was generating the wrong LOP codes. They are covering my replacement, two arms and a motor for the power side step. Another service rep had to step in and show him he was wording it improperly. Ill have it fixed next week.
I said perfect, I have an extended warranty! Turns out, it's not covered under the MOPAR warranty I bought, I was surprised and certain that was incorrect. Even after reading through the warranty which specifically states for things not covered: The only exceptions are those listed under “What is not covered by the Plan”.
No where are running boards or the parts for them mentioned in the contract, I called the MOPAR customer service number, and after a lengthy time being bounced around and placed on hold, I read the LOP # to the agent and I got told "yeah we don't know why it's not covered, but it isn't". "Only things listed on there are covered" when I heard that I informed the agent that the contract states "COMPONENTS COVERED BY THE PLAN INCLUDE (BUT ARE NOT LIMITED TO):" The not limited to in my mind means not every item has to be listed. Guess that isn't true?
Starting to feel like I made a mistake. I learned about the warranty from these forums when I purchased it over a year ago, just figured I'd give a heads up in case you were thinking about it, the plan is not all roses, as there are loopholes and things you think would be covered but aren't. Apparently the modules are $920 a piece, I'm not a fan of spending over 2k to fix a step, so I'll just have to suck it up. I've had a few electrical issues with the truck since I've had it but always had it covered under the original warranty. Was hoping getting the extended would catch these further issues but I guess not. I also have an issue with my tailgate sticking but decided I'm living with that as I don't want to be disappointed again or charged a $300 diagnostic fee.
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