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Rear Tailgate “open” notification no longer supported

WorthFlorida

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Hello everyone, I just came back from the dealer here in Ontario Canada for a
Standard oil change and a feature that stopped working that warns me if my tailgate is open. This would pop up on my centre cluster - a picture of the truck with the tailgate open and a warning. I want to be clear that when I bought the truck new 2019 model year Laramie with Level 2 equipment feature. Clearly stated on the build sheet as an option. After discussions with FCA tech group, they stated the truck should not have had this feature without other features such as adaptive cruise control ( which I don’t have ). The tailgate ajar feature worked flawlessly until this past summer over the air update disabled it. My question is, I bought this truck in good faith with the features listed on the sticker and now FCA is saying they made a mistake by offering this. I say this is a breach of contract. Does anyone else feel this is a cop out and what other features will they no longer support ?

Frustrated here in Ontario.
Yesterday it happened to me the tail gate opened while driving, apparently I didn't fully latch it because of the tonneau cover. My 2021 RAM with Level A took delivery on Sept 24, two months ago, never worked.

Add this to the gripe where the tailgate warning is not supported.

On line Build and Price for 2021 and 2022 does list it as a feature under the Level A & B group. There are no disclaimers requiring any other feature(s). Someone at RAM is not doing their job. Most of the options and package description are nearly identical to the 2021 on line site. It was just a cut and paste.

Screen Shot 2021-12-01 at 3.15.08 PM.jpg
 

yellowboy

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This is a SAFETY feature should be standard on all trucks of all makes
 

Sascwatch

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Don’t waste your time contacting your dealer or customer care in Canada. I tried for weeks on end and spoke to the highest up customer care reps, contacted the BBB, filed complaints with CAMVAP and transport Canada and got absolutely nowhere.

I took a truck almost identical to mine to my dealer showing them the “standard option” works just fine without parallel park assist or mft but they still weren’t able to turn it on in my truck.

Disabling this feature without warning is a safety issue, if you accidentally leave your tailgate open now you won’t get a warning and could easily lose cargo out of the back causing injury to other drivers.

Get yourself alfaobd and enable it in a couple of minutes. Fca/ram does not care, they just want you to buy a better equipped truck to enable a standard feature. We have the “lamp” and everything required for it to work but the dealer can’t get approval to add it to our build in the program.

The star case I posted was replaced with another one which doesn’t mention anything about a fix. It only states that without the mft or park assist it won’t function which is BS as alafobd can enable it in seconds but the dealer level techs can’t?
 

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HSKR R/T

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Tailgate open - stuff fall out - vehicles behind truck hit stuff - accident ! Not hard to figure out !
Not sure about your truck, but when my tailgate is open, my rear parking sensors are going crazy. Man survived for 80-90 years driving trucks without tailgate open sensors and did just fine. To call it a safety feature is a stretch
 

bigdodge

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Yesterday it happened to me the tail gate opened while driving, apparently I didn't fully latch it because of the tonneau cover. My 2021 RAM with Level A took delivery on Sept 24, two months ago, never worked.

Add this to the gripe where the tailgate warning is not supported.

On line Build and Price for 2021 and 2022 does list it as a feature under the Level A & B group. There are no disclaimers requiring any other feature(s). Someone at RAM is not doing their job. Most of the options and package description are nearly identical to the 2021 on line site. It was just a cut and paste.

View attachment 112652
what you posted is worthless
this is just for entertainment

your build sheet has the answer
 

Sascwatch

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Not sure about your truck, but when my tailgate is open, my rear parking sensors are going crazy. Man survived for 80-90 years driving trucks without tailgate open sensors and did just fine. To call it a safety feature is a stretch
it becomes a safety issue when a standard feature that may prevent cargo from falling out of the bed is removed without notice, I see trucks everyday driving around with their tailgates open and the driver has no clue. At highway speeds it doesn’t take much to cause some serious injuries.
 

bigdodge

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it becomes a safety issue when a standard feature that may prevent cargo from falling out of the bed is removed without notice, I see trucks everyday driving around with their tailgates open and the driver has no clue. At highway speeds it doesn’t take much to cause some serious injuries.
people think you get better gas mileage with it open.

 

HSKR R/T

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it becomes a safety issue when a standard feature that may prevent cargo from falling out of the bed is removed without notice, I see trucks everyday driving around with their tailgates open and the driver has no clue. At highway speeds it doesn’t take much to cause some serious injuries.
Do they really have "no clue" or you just assume they don't because you don't like driving with tailgate open?
 

ferraiolo1

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ram has this nifty feature where you can turn on your back up cam whilst driving. If you cant remember if you closed it or not, simply turn it on. Ive never owned a truck with this warning and im glad my current one doesnt have is, since the tail gate is down a good bit while hauling things.
 

Sascwatch

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Do they really have "no clue" or you just assume they don't because you don't like driving with tailgate open?
I’ve told a few drivers their tailgate is open at traffic lights and they rush out to close them, so I’m assuming they have no idea. I’ve left mine open twice now and only realized it was open when I went to back into my parking spot. Luckily I don’t keep much in the bed so I haven’t lost any cargo yet.
 

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