RealTruck.com Buying Experience

[Sonnie]

Just a heads up... as I know there were several folks looking for the Bilstein 5100 and other models, and for a few weeks they were hard to find. Most everyone online was out of stock. I ordered a set from RealTruck.com and thought they were on their way right about that time frame of them being hard to get (June 26). I waited a few days, nothing. I emailed them to get an update, nothing. I called, left a message. A few days later... still nothing. Emailed them again, tried to call again... nothing. On July 8th I filed a claim with PayPal. Today I received a response that PayPal has issued a refund. RealTruck never responded to me or PayPal. I'm not sure if they are closed down, or what might be the issue. At any rate... I ended up ordering a set from Geno's Garage over in Cummings, Georgia for a little less money and they arrived two days later. All is good.

 

[Buckeye Nation]

Same thing happened to me. The company has very poor communications skills. I called, emailed, called, emailed..... blah blah. Finally, they refunded my money and I just ordered them from CAR-iD.

 

[Sonnie]

I got a shipping estimate on my order just a couple of days ago. lol... after all the emails and messages, and even PayPal attempting to contact them, AND me already receiving an refund, they still can't get it right. If they ship them, I'll do my best to refuse them if I talk to the delivery guy... otherwise, they'll sit in the box until they can figure out what they want to do with them. I'm not going any further out of my way to do anything for them with their poor customer service. There is no excuse for it.

 

[bryan28]

If they make it to your door sell them to someone else. Consider it their way of making it right for all the bs they put you through.

 

[dts828]

Should change the title to Realtruck.com Buying experience, nothing new them I have read about a few others having similar buying experience.

Sent from my GM1917 using Tapatalk

 

[Sonnie]

Done... good idea. Not sure why I titled it as I did initially... not thinking clearly. It is now RealTruck.com Buying Experience.

 

[STR]

Good to know. Thanks for posting.

 

[Nickv1214]

Yeah I had issues with this company as well . Never order from them again . Horrible customer service

 

[Buckeye Nation]

FYI, this their Yelp page: Nothing but terrible reviews.

Realtruck - Ocala, FL

See 21 reviews and 8 photos of Realtruck "The worst customer service. I places an order for. Lift kit and was told it would ship out in 3 days and then I would get it 3 days after. Well that time has come And gone and when I call back they said 4-5 more days after I call back the next to tell...

www.yelp.com

 

[Sonnie]

I should have investigated it better. I was going off others mentioning here, thinking they were recommended, when it was likely just a mention.

 

[Mhorton814]

I have ordered a lot of products off of real truck. Sometimes it’s good and sometimes it’s bad. And the bad is bad. Don’t know where else to look though.

 

[BiGJZ74]

I've ordered 6 times from them but only one was bad..... I ordered my Bakflip MX4 from them and didnt notice quality issues with it until a few months after purchase. Called them up and within a few days had replacement parts at my door.. Last order was Bilstein 5160's at the beginning of the pandemic and had delayed shipping.....In the run around with CS...i found that when you email them they email "supplier"..in the meantime while waiting for the response....ur sitting in the dark annoyed. Not the best method but it is what it was. I always call in my orders and they always give me price matches plus 5% off or 5% off reg price on every order i made. Now when I call, I confirm if its in Their Warehouse or a drop ship from the supplier... Seems like the dropship orders are where there are bigger potential for issues as they seem to lack streamlined communications with suppliers.