I have two tangible, but random problems with my truck & on both fronts, Ram seems to have no idea whats going on.
1. On three occasions, when backing our or pulling into my garage my truck has completely stalled out. It throws the check emergency brake warning light and the CEL...restart and all is good again. On the third time, I called the local dealership and they came in for an appointment. They talked to the engineering/5 star team, tested this, that and the other and...nothing. Good luck, hope you don't barrel into something with your kids in the car while parking some day...It's a good thing I took a picture of the dash last time it happened b/c the dealership is saying that there were no fault codes stored from the event. How can a truck stall, throw two warning lights and there are no codes or logs?
2. On three past occasions the music just stopped working-had to go to the dealership twice to get it rebooted and on the third time it randomly came back on after a few days while waiting to get into the dealership. Then, two months ago my 12" screen just went black. If you hit the temp up and down buttons it shows those pop ups but that's it. No music, just a brick. The dealership was able to get it restarted but said it was a bandaid (as there was a fault code in the radio) and ordered a new unit, saying Ram switched to Panasonic as the vendor and all 12" woes will soon be past. It arrived, was installed and seemed fine (apart from for the first hour it didn't read any of the settings of my truck so half of it didn't work ex. no seat cooling, no xm, etc-that one stumped the dealership so the truck went back and sat long enough that it activated). Then a month later, I remote start the truck and it's blacked out again. Three days of it blacked out and then it randomly comes back on. Dealership says there was no fault code in the radio so nothing they can do this time-Ram won't buy the problem. Diagnosis from Ram: Magic.
I am not faulting the dealership-they get me in as promptly as possible and do what they can but it just seems like Ram has NO idea how to solve any of these problems & the "5-Star" team never has an answer. These aren't "do you hear that noise" or "I heard a squeak yesterday and now it's gone" issue-they're objective and tangible. It appears that Ram just wants to replace these 12" screens whenever they go bad which is all well and good (except that it's annoying and a waste of my time sitting at the dealer waiting for it to be fixed) until I go out of warranty and I have to replace a wildly expensive radio every 6 months. And the stalling is clearly a safety issue...
At this point I don't know if I want to buy an extended warranty to insure against some of these problems or just grab a 2021 F150 (which now has a much nicer interior) when my warranty runs out...put Ram in my rear view and never look back. I'm strongly leaning towards the ladder as the liability of a truck that stalls out randomly seems high.
1. On three occasions, when backing our or pulling into my garage my truck has completely stalled out. It throws the check emergency brake warning light and the CEL...restart and all is good again. On the third time, I called the local dealership and they came in for an appointment. They talked to the engineering/5 star team, tested this, that and the other and...nothing. Good luck, hope you don't barrel into something with your kids in the car while parking some day...It's a good thing I took a picture of the dash last time it happened b/c the dealership is saying that there were no fault codes stored from the event. How can a truck stall, throw two warning lights and there are no codes or logs?
2. On three past occasions the music just stopped working-had to go to the dealership twice to get it rebooted and on the third time it randomly came back on after a few days while waiting to get into the dealership. Then, two months ago my 12" screen just went black. If you hit the temp up and down buttons it shows those pop ups but that's it. No music, just a brick. The dealership was able to get it restarted but said it was a bandaid (as there was a fault code in the radio) and ordered a new unit, saying Ram switched to Panasonic as the vendor and all 12" woes will soon be past. It arrived, was installed and seemed fine (apart from for the first hour it didn't read any of the settings of my truck so half of it didn't work ex. no seat cooling, no xm, etc-that one stumped the dealership so the truck went back and sat long enough that it activated). Then a month later, I remote start the truck and it's blacked out again. Three days of it blacked out and then it randomly comes back on. Dealership says there was no fault code in the radio so nothing they can do this time-Ram won't buy the problem. Diagnosis from Ram: Magic.
I am not faulting the dealership-they get me in as promptly as possible and do what they can but it just seems like Ram has NO idea how to solve any of these problems & the "5-Star" team never has an answer. These aren't "do you hear that noise" or "I heard a squeak yesterday and now it's gone" issue-they're objective and tangible. It appears that Ram just wants to replace these 12" screens whenever they go bad which is all well and good (except that it's annoying and a waste of my time sitting at the dealer waiting for it to be fixed) until I go out of warranty and I have to replace a wildly expensive radio every 6 months. And the stalling is clearly a safety issue...
At this point I don't know if I want to buy an extended warranty to insure against some of these problems or just grab a 2021 F150 (which now has a much nicer interior) when my warranty runs out...put Ram in my rear view and never look back. I'm strongly leaning towards the ladder as the liability of a truck that stalls out randomly seems high.
