Ram 1500 Engine Issue

[Gdubs]

Hey everyone,
I'm hoping for some advice or insight from fellow Ram owners. I have a 2024 Ram 1500 Rebel with the 5.7 Torque engine. Unfortunately, it broke down a few days ago, and after an exhausting 3-hour wait with Ram Roadside Assistance just to get a tow, it's now at the dealership.
Today, I received some unsettling news: the service department informed me the truck needs a full engine replacement at just 9,500 miles. Apparently, the rods are bent, and the valves are stuck, causing the pistons to make contact.
All maintenance has been performed exclusively at the dealership, so this issue is particularly frustrating. For context, this is my second Ram with the 5.7 Torque engine within the last three years—my previous truck, a 2022 Big Horn, had numerous QC issues as well.
Given my experiences, I'm wondering:

1. Has anyone else experienced similar engine issues with their newer Ram trucks?
2. What should I realistically expect from Ram Cares in terms of support, communication, or compensation in situations like this?
3. Are there specific things I should do or ask the dealership and Ram Cares moving forward?
4. Should I move on from truck even when engine is replaced?

Any insights, similar experiences, or recommendations would be greatly appreciated. Thanks in advance for your help!

 

[Jako]

Personal Experience
1. 40011 miles, 5 1/2+ yrs. of ownership, motor replaced- similar type issue, covered under lifetime warranty
2. Ram Cares - expect nothing
3. Dealership - work on timeline for return. This is based on my experience. My warranty motor replacement was a low priority as the dealership is inundated with work. Realize the dealership gets paid less for warranty work. Go past the "service advisor" and talk with the "service manager". It took 4 months for me to get the Ram back. I was told from the start it would be 2 or 3 months.
4. I'm not moving on. I had the Ram built to my specs and I have the 5.7 and a lifetime warranty, so I can't replace what I have. I did a 3,000 mile trip and averaged 20 mpg with local driving thrown in and almost 24 mpg on one fill up. I still feel a certain amount of disappointment but as time goes on (6000 miles) it subsides some with each mile and smile.

If you were happy with your Ram prior to this I would say stay with it. If you weren't happy prior and you see something else you might enjoy then I would consider moving on.

I've had my Ram back for 7 months now and do not see anything that I want to replace it with.

 

[Gdubs]

Personal Experience
1. 40011 miles, 5 1/2+ yrs. of ownership, motor replaced- similar type issue, covered under lifetime warranty
2. Ram Cares - expect nothing
3. Dealership - work on timeline for return. This is based on my experience. My warranty motor replacement was a low priority as the dealership is inundated with work. Realize the dealership gets paid less for warranty work. Go past the "service advisor" and talk with the "service manager". It took 4 months for me to get the Ram back. I was told from the start it would be 2 or 3 months.
4. I'm not moving on. I had the Ram built to my specs and I have the 5.7 and a lifetime warranty, so I can't replace what I have. I did a 3,000 mile trip and averaged 20 mpg with local driving thrown in and almost 24 mpg on one fill up. I still feel a certain amount of disappointment but as time goes on (6000 miles) it subsides some with each mile and smile.

If you were happy with your Ram prior to this I would say stay with it. If you weren't happy prior and you see something else you might enjoy then I would consider moving on.

I've had my Ram back for 7 months now and do not see anything that I want to replace it with.

Good insight. Some things to consider. I appreciate the feedback!

 

[Gdubs]

Good insight. Some things to consider. I appreciate the feedback!

Did Ram give you a lifetime warranty on the new engine? Which I assume would be a remanufactured? or was it brand new? Did you have to press the issue?

 

[Jako]

Did Ram give you a lifetime warranty on the new engine? Which I assume would be a remanufactured? or was it brand new? Did you have to press the issue?

The lifetime warranty continues on until the fix is more than the value of the Ram. Not sure of new or remanufactured, but I'm OK with a remanufactured as I figure it's up to spec. Plus I doubt I could do anything about it.

 

[oe542bob]

Gdubs, if you like the truck and when the engine gets replaced, if it’s still to your liking, you’re good to keep it. It’s your call.
I had a brand new pickup years ago that had a bad cylinder from new. When that was finally diagnosed as needing a total engine replacement, I asked if it would be a “new” or a “remanufactured”. Oh, it will be a “new” engine. Not that I really had any choice, so I had the engine replaced.
Truck ran fine afterwards and when I finally got the paperwork, guess what it said!

 

[Gdubs]

Thanks oe542bob! Appreciate the insight.

 

[Gdubs]

Thanks again all! What I have learned, according to Service Manager, is that dealership service follows corporate mandated warranty guidelines and protocols, regardless of what Ram Cares communicates to customer. Ram Cares is the "customer fire extinguisher". They have little to no say in what gets done or how it gets done from what I was told. So it looks like a re-man according to service. I still haven't heard from a case manager yet.

 

[1791]

keep it. what are the chances of the new motor being bad?
my friend has a 2012 ram 5.7 with 239k mi on it he never had a issue no oil consumption or leaks same transmission from new. he drives it everyday to and from work 100 mile round trip.
but reman is not acceptable it's a "new truck". kia is throwing brand new motors in cars with 90k plus miles on them not remans......
Mopar has complete long blocks i would insist on one

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