Well the story goes, I was in a parking lot and a fella backs into me and dents /twists the rear bumper. While the overall damage seemed insignificant, I keep my truck back in good shape. After getting a few quotes we settle on a $1250 Canadian dollar repair bill. This includes transferring the upper and lower plastic portions and sensors of my old bumper to the new one. I kept the old bumper and when I got it home I was shocked how light it was - I’m guessing 20 lbs. i could literally lift it with one finger. Doesn’t give me a warm feeling about getting rear ended. They sure don’t build them like they use to. I know these are engineered but geez, any tap will be costly.
While waiting for the bumper conversion, I struck up a conversation with a very capable young lady who works in the shop. She says she noticed the side of my box had some clear coat damage and offers to buff it out as she knows her way around compound and polishing wheels. I agree and am amazed at her skill and attention to detail. When she finished (also gave the truck a complete wash) I asked how much for this extra, she turns to me and says no charge, its our policy to go the extra mile. I was flabbergasted to say the least. I quickly pulled out $40 and said lunch was on me. She was reluctant but I was insistent.
What a great customer experience !! And this is how word of mouth works.
While waiting for the bumper conversion, I struck up a conversation with a very capable young lady who works in the shop. She says she noticed the side of my box had some clear coat damage and offers to buff it out as she knows her way around compound and polishing wheels. I agree and am amazed at her skill and attention to detail. When she finished (also gave the truck a complete wash) I asked how much for this extra, she turns to me and says no charge, its our policy to go the extra mile. I was flabbergasted to say the least. I quickly pulled out $40 and said lunch was on me. She was reluctant but I was insistent.
What a great customer experience !! And this is how word of mouth works.