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Payload discrepancy between door jamb sticker and RAM web site

devildodge

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A full tank of fuel is included in base weight. So you wouldn't subtract the fuel.

7100-1324=5776, your base weight. Real close to your guesstimate of 5718...maybe you lost some weight and didn't know it;)(actually the fact you didn't have a full tank of gas)

And remember the website is for a configuration not a specific truck
 

AndreiV

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certainly the numbers have confused me. I weighed mine at CAT scale and got 5960#. if I subtract me: 222#, the 20# of emergency gear I keep under the back seat and 120# for the 1/2 tank of fuel I had at the time, I get 5598# for the empty truck. that theoretically would give me 1502# of capacity..7100-5598=1502. my doorjamb sticker shows only 1324# available, not near what the chart on the ram website shows, so I just pack light when towing.
You got to fuel up full tank of gas before CAT scale.
 

DavidNJ

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certainly the numbers have confused me. I weighed mine at CAT scale and got 5960#. if I subtract me: 222#, the 20# of emergency gear I keep under the back seat and 120# for the 1/2 tank of fuel I had at the time, I get 5598# for the empty truck. that theoretically would give me 1502# of capacity..7100-5598=1502. my doorjamb sticker shows only 1324# available, not near what the chart on the ram website shows, so I just pack light when towing.

If you subtract 1324 from 7100 it shows a weight of 5776. 5960-222-20+120 (the payload is calculated from curb weight, which includes a full tank) the result is 5838. Maybe it was 3/4 tank and not half? The 62# difference is about 10 gallons of gas.
 

Dawn

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Well, according to the Texas department of transportation, its illegal for them to advertise more than what it really has. Legally, they will either have to put me in a new truck or refund my money. Not only that, I'm being advised by my attorney to blow the whistle which would lead to a massive recall. God only knows how many people out there are exceeding their true capabilities.
Update. After fighting with the dealership and Ram for 2 months, I filed my complaint and won. I was able to return my falsely advertised 2500 for a full refund and got my 3500. Funny that Ram has also changed the information on their site.
 

AndreiV

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It appears that Mopar website was updated to display specific truck build payload, not just generic payload numbers. Mine is now matches 100% doorjamb.
Screenshot_20200106-155716_Chrome.jpg
 

Dawn

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Awesome. @Dawn very surprised by this. Great that you held out and won your case.
Thanks for keeping us updated
Thank you but it was definitely not an easy fight. I spent 6 weeks getting F you's from the dealership and FCA. Don't think for one second that we aren't watching our backs waiting for some sort of retaliation.
 

devildodge

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Good luck to you. I appreciate the fight you fought. Very glad to see they had to do something about this very confusing configurator they let lie to everyone.

I really thought it wouldn't happen, but I am extremely impressed with the outcome.

Hope it goes well for you here on out.
 

jeffmc306

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Update. After fighting with the dealership and Ram for 2 months, I filed my complaint and won. I was able to return my falsely advertised 2500 for a full refund and got my 3500. Funny that Ram has also changed the information on their site.
Dawn, congratulations on winning that fight!

I was in a similar situation with a ‘19 RAM 1500 that we leased to tow an 27’ Airstream Travel trailer. Took me 7 months and finally got FCA to offer “dealer assistance” to buy the truck back. Dealer said it wasn’t enough compensation to make them whole.

We finally agreed to buy a RAM 2500 and the dealer took the 1500 back. Cost me $$$ but we got out from under a truck with 1220 lbs. payload (RAM said it was 1840) into one with 2940 lbs. Tows the Airstream like a champ! *Airstreams are heavy on the tongue - ours is 1100# 87C4D64A-6F5A-4BAD-BDF9-72B47004C7C1.jpeg
 

Dawn

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Dawn, congratulations on winning that fight!

I was in a similar situation with a ‘19 RAM 1500 that we leased to tow an 27’ Airstream Travel trailer. Took me 7 months and finally got FCA to offer “dealer assistance” to buy the truck back. Dealer said it wasn’t enough compensation to make them whole.

We finally agreed to buy a RAM 2500 and the dealer took the 1500 back. Cost me $$$ but we got out from under a truck with 1220 lbs. payload (RAM said it was 1840) into one with 2940 lbs. Tows the Airstream like a champ! *Airstreams are heavy on the tongue - ours is 1100# View attachment 43725
Congratulations to you too. That's a beautiful truck and a beautiful airstream!
 

Dawn

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Congratulations to you too. That's a beautiful truck and a beautiful airstream!
It still blows my mind that the dealership and FCA tried to convince me that my 2500 could handle a 16000 pound fifth wheel. Maybe it could but there's a big difference between capable and legal and I for one love my family, my 80k truck and my low car insurance rates and would prefer not to play Russian roulette..
 

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