Paint defect (under warranty) dealers will not repair it. I want a buyback.

[-RotorDemon-]

Purchased the truck new 7/3/23 As I was doing a walk around during the delivery at the dealer (Driveway CDJR of Portland. Now Time CDJR) I pointed out the large paint defect on the tailgate. The GM took pictures and we brought it into the service department. The service advisor wrote up the truck and said he would be in contact with me. Two weeks past and I drove back in. This time the advisor stated it's just not worth their time because it's not profitable for them to have this repainted.

Left a message to the GM about what happened. No calls back.

Dealer #2 (Gresham Dodge) Talked with the service advisor and service manager. Was told half of the truck would have to be painted and blended due to the defect. Took pictures and said they will call a few body shops and schedule me in to drop it off.
That never happened.

Fast forward another few months. I bring it in again and said they would get back to me. Nope. 8/2/24 The advisor sent me a text asking for pictures (even though he had taken pictures in the service drive) I sent him the two pictures he requested. No response after sending the images.

One year later. The lower grille is coming off, the paint under the step pad is rusting and I am at my final straw. I want this truck bought back. 2 years and I only have 7000 miles on this.

@RamCares Could you step into this and perhaps help me get the ball rolling on a buyback? I would appreciate it and I will most likely purchase another Ram truck when the 2026's with the 5.7 come back.

Last 8 of the vin if you need it.

PN602295

Thanks,
-Mike

 

[oe542bob]

That’s really odd you haven’t had this repaired through Ram. My last 2 new vehicles both had paint defects.
1st one was a new ‘21 Challenger ScatPak. I didn’t notice any paint defects till a couple of days later while showing it to some coworkers. On the right front fender above the tire there was an area where the paint appeared as a different color/shade. Once you saw it, it was very noticeable at the right angle. Took it back to my purchasing dealership (120 miles one way ) and the Service Manager took some photos. Told me he’d notify Chrysler and get back to me. In a couple of weeks he said to take it to my choice of body shops near me. It was fixed to perfection.
Last was my ‘22 Ram 1500 which had a foreign body under the paint on the top edge of the passenger door. That was reported to my dealership where I bought it and told me to take it to the body after they took some pics. It was actually the same body shop as this dealer is local to me. Again the door was repainted/cleared and some moldings were replaced.
Not sure why you are being jerked around.

 

[mikeru82]

Something doesn’t sound right here. Are you saying you pointed this out to them before signing any paperwork? Any time I’ve found something like that before actually buying the vehicle I make sure it gets written into the sales paperwork. Basically I don’t buy it if that doesn’t happen. Why did you take delivery of this truck before it was fixed?

The other thing that is strange to me is they told you that half the truck would have to be painted to blend the paint. That’s a load of BS. They could just paint the tailgate and be done with it. There’s no need to blend the paint.

I don’t see you getting a buy-back after two years of owning the truck, but I’m not familiar with Oregon’s lemon law requirements. Good luck.

 

[1BADRAMLIMITED]

Thread '2020 1500 DT Hood Corrosion??'

Apr 9, 2024

Really Dodge?? I saw these this past weekend forming on the drivers side hood. The weatherstripping on the underside of the hood looks clean but you can feel a little bit of the bubbles there too. Paint is not chipped anywhere and I don't recall driving through any salt water ever....... Frame is clean truck is clean except for this spot. I'm on Long Island and we have only really had one decent snow storm since I got the truck new in 2020 so I would discount out the road salt as well. You would think after the 3rd Gen nightmares folks had that Chrysler/Fiat/Whatever would give a bit more...

• KAP705
• Replies: 41
• Forum: Exterior

MY WIFES 2017 PACIFICA HAS THIS ISSUE ALL ALONG THE HOOD. WE WERE 2ND OWNER AND OUTSIDE OF THE WARRANTY BUT ITS AN ISSUE FOR SURE

 

[-RotorDemon-]

Something doesn’t sound right here. Are you saying you pointed this out to them before signing any paperwork? Any time I’ve found something like that before actually buying the vehicle I make sure it gets written into the sales paperwork. Basically I don’t buy it if that doesn’t happen. Why did you take delivery of this truck before it was fixed?

The other thing that is strange to me is they told you that half the truck would have to be painted to blend the paint. That’s a load of BS. They could just paint the tailgate and be done with it. There’s no need to blend the paint.

I don’t see you getting a buy-back after two years of owning the truck, but I’m not familiar with Oregon’s lemon law requirements. Good luck.

No. I noticed it after completion of the paperwork. I saw the truck indoors originally. It was only after the paperwork was done and the vehicle was waiting outside I was handed the keys and I looked over the entire truck outside the general manager worked the deal with me and was there when we did the walk around at delivery. I noticed it and she took photos of it. Before leaving the dealership we drove it right into the service drive to have it written up.

Thats when the BS started on day one. Feels more like "well we got paid so bug off."

[vent] With no attempts of setting up an appointment to have the talgate repainted has left me frustrated. Heck, perhaps I should get a quote to have it done and I can get compensated from the manufacturer and just live with it. I'd probably be fine with that as well. [/vent]

 

[HSKR R/T]

No. I noticed it after completion of the paperwork. I saw the truck indoors originally. It was only after the paperwork was done and the vehicle was waiting outside I was handed the keys and I looked over the entire truck outside the general manager worked the deal with me and was there when we did the walk around at delivery. I noticed it and she took photos of it. Before leaving the dealership we drove it right into the service drive to have it written up.

Thats when the BS started on day one. Feels more like "well we got paid so bug off."

[vent] With no attempts of setting up an appointment to have the talgate repainted has left me frustrated. Heck, perhaps I should get a quote to have it done and I can get compensated from the manufacturer and just live with it. I'd probably be fine with that as well. [/vent]

Should be able to get a quote from a body shop, then take that to dealer. I found a run in my paint on rocker panel below passenger door a couple months after I got the truck. Took it to my local dealer, not even the one I bought it from, and they had no issues taking care of it. But they do have a body shop in the dealer network. Set an appointment, dropped it off in morning, and picked it up that afternoon . They basically sanded the run and buffed it out.

Yours would obviously take more than just a sand and buff, but shouldn't be that big of a deal for the dealership to handle . Even if they don't have an inhouse body shop most have a local body shop they work with. Seems like it's just lazy service writers. Maybe next time you go in, ask to talk to service manager personally.

 

[mikeru82]

No. I noticed it after completion of the paperwork. I saw the truck indoors originally. It was only after the paperwork was done and the vehicle was waiting outside I was handed the keys and I looked over the entire truck outside the general manager worked the deal with me and was there when we did the walk around at delivery. I noticed it and she took photos of it. Before leaving the dealership we drove it right into the service drive to have it written up.

Thats when the BS started on day one. Feels more like "well we got paid so bug off."

[vent] With no attempts of setting up an appointment to have the talgate repainted has left me frustrated. Heck, perhaps I should get a quote to have it done and I can get compensated from the manufacturer and just live with it. I'd probably be fine with that as well. [/vent]

My time is worth more than what it would cost to just have a local body shop repaint the tailgate. I'd go that route if it were me and forget dealing with the dealership BS.

 

[-RotorDemon-]

5th time in the shop for the same concern.

Brought the truck in today to the same service advisor. Had it written up again with everything I have found an issue with so far including the recalls. So at least it will be scheduled for the recall work.
Pictures taken again with the truck in the service drive with the advisor and myself of everything.

Figured I would update the thread if RamCares is monitoring this.

 

[-RotorDemon-]

Brought it in today along with the service manager. Stated they do not have a body shop and it's not worth their time and money to sublet it to get repaired. Declined the rust on the rear bumper through the paint stated it was dirt. Stated that the front lower grille has a broken tab and is not covered under warranty as it needs to be taken back to the original dealer that I bought it from (no longer in business in this area) Could be overridden by Chrysler for warranty. Told me to take the vehicle to another dealer that has an internal body shop.

I asked them to note the refusal to fix the problems under warranty. So they made notes and I have a copy as well.
@RamCares

This is five times now and no attempt at repairs have been made. Lets get a buyback rolling on this. I'm not driving to another state due to three dealers refusing to fix this because it's not profitable.

 

[HSKR R/T]

Brought it in today along with the service manager. Stated they do not have a body shop and it's not worth their time and money to sublet it to get repaired. Declined the rust on the rear bumper through the paint stated it was dirt. Stated that the front lower grille has a broken tab and is not covered under warranty as it needs to be taken back to the original dealer that I bought it from (no longer in business in this area) Could be overridden by Chrysler for warranty. Told me to take the vehicle to another dealer that has an internal body shop.

I asked them to note the refusal to fix the problems under warranty. So they made notes and I have a copy as well.
@RamCares

This is five times now and no attempt at repairs have been made. Lets get a buyback rolling on this. I'm not driving to another state due to three dealers refusing to fix this because it's not profitable.

That's total crap, sorry for your struggles with your local dealerships. Could go to the local body shop if your choice, get an estimate for repairs, and submit that to RAM directly since your dealers don't want to work with you.

 

[mikeru82]

I wish you all the luck in the world but I don't see a buy back happening for a paint issue on the tailgate or rust on the rear bumper. The reality is that these are things that can easily be taken care of. You're putting yourself through so much grief over this. Take one of the suggestions above and spend your time on things you enjoy. Life's too short for this kind of crap.

I looked up Oregon's Lemon Law. Here's a capture of the pertinent info, with what I feel is the key sentence in red...

Oregon’s lemon law extends protection to two years or 24,000 miles from the purchase or lease of a new vehicle. If your vehicle is a lemon, you can receive a replacement or a refund, less a reasonable allowance for use of the vehicle.

---

To Use Oregon’s Lemon Law​

To qualify for protection under Oregon’s Lemon Law:

• A part or system under warranty must not be working. The problem must be significant enough to substantially reduce the vehicle’s use, value or safety.
• Each malfunction must be reported to the manufacturer or dealer. They will have an opportunity to fix the problem.
• At least three failed attempts to fix the problem must be made (at least one attempt if the problem is likely to cause injury or death), or the vehicle must be in the shop for a combined total of 30 or more calendar days (60 or more calendar days for a motor home).

Note: Oregon does not have a three-day right of cancellation for vehicle purchases. So unless it is in your sales contract, you cannot return your vehicle without a legal reason.


If you have been sold a lemon, contact a private attorney to discuss your options. The Oregon State Bar referral service can help you find an appropriate legal representative and can be reached at 503-684-3763 or toll-free in Oregon at 1-800-452-7636. Please visit the Oregon State Bar » for more information.