On-Screen software installation message stuck

[21_Ram_BTS_Anvil]

Hi All

I Got in the truck today and this popped up on the screen, ( see attached photo) and now it won't go away, I've restarted the truck a couple different times, and its still there.
Has anyone else experienced this?

 

[RangeWalk]

I've experienced that same issue. I suspect its related to apple CarPlay notifications. Are you using CarPlay when it happens? Usually I disconnect the CarPlay and it disappears after a restart. Uconnect tech support is still looking into the issue for me.

 

[Awood05]

I had that message on mine when I test drove it. It was gone the next day. I figured it was related to a software update for the UConnect system. I’ve seen where others had it on there for a couple of days.

 

[21_Ram_BTS_Anvil]

I've experienced that same issue. I suspect its related to apple CarPlay notifications. Are you using CarPlay when it happens? Usually I disconnect the CarPlay and it disappears after a restart. Uconnect tech support is still looking into the issue for me.

Yes I was using Car Play, I did disconnect my phone and restarted truck, but the installing software message was still there.
I haven’t check yet today, hopefully it’s gone.

 

[RangeWalk]

I'm still going back and forth with Uconnect tech support via email. They seem pretty confused as to what might be causing this issue and are asking me to try other iPhones and android phones. I'd send your issue to Uconnect so that they know this isn't a one off deal.

 

[Jinxy]

Same here, bought the truck in OCT 2020 and that message has randomly appeared ever since. I use Android Auto if that makes a difference. It seems to be stuck while trying to do an over the air update. I will mention it when I bring her in for her first oil change.

 

[Frankieeee]

Nothing to do with CarPlay, I have an Android and infrequently use AA

 

[securityguy]

Nothing to do with CarPlay, I have an Android and infrequently use AA

Exactly....THIS^^^

My understanding is that is has to do with SiriusXM and that FCA is aware of the issue and that a future software update will prevent these messages from occurring in the future.

 

[Sorceress21]

This is actually normal. Your Uconnect system is getting a firmware update and it takes a Lloooooooooooooooooonnnnnnnnnnnnnnnnnnggggggggg time. Sometimes hours, sometimes a day or two. This was told to me from the RAM tech support folks.