Hello all,
Just found this site. I had been having issues as well. New cable makes all the difference......I'll copy/paste what I posted in another ram forum:
Ever since upgrading
phones to the LG G7 ThinQ in June, I've been having issues with Android Auto. I had a
2018 Charger Scat Pack at that time, then traded for the 2019
Ram in August. Both vehicles experienced the same issues. Also experienced it in my 2008
Chevy Avalanche with an aftermarket Pioneer head unit, so that proves that it's not a Uconnect issue. Also, the Pioneer and the Charger both worked fine with my old LG V20.
Issues:
Music randomly stopping accompanied by black screen. Only way to get screen back is to unplug/plug phone. This would happen on average about once every 4-5 songs.
It will read incoming texts just fine, but cannot reply to or send a text. Instead of it saying "what's your message?', the circles just sit there and
spin.
Random crashes/black screen when using Google Maps. Also Waze is TOTALLY broken. Launching Waze immediately goes to black screen, only solution is unplug/plug
phone.
From reading online, it appears that
Android Oreo 8.0 has brought with it some Android Auto issues. Others are having the same issues as me, others are having different ones. Black screens seem prevalent though. Researched enough to read that the cable seems to matter, Oreo has some kind of different handshakes, regarding pinouts, technical blah blah whatever. Nevermind that I'm using the cable that CAME WITH MY PHONE! Lol. Anyways, recommended solution is to use a cable that is USB-IF certified. So I went to the Amazon machine and found one.
I'm happy to report that it fixed it! I've been using it for 2 weeks now, no black screens, maps work fine, and I can reply to and send texts again.
Below is a link to the cable I ordered (keep in mind I have a 2019 which has USB-C
ports in addition to USB-A
ports). But there are several others on there that are
USB-IF certified. I will say that this particular cable is very well built. Very thick and stiff, almost like a coaxial cable. I'm impressed.
Just wanted to pass this along for anyone else that may be having issues, it drove me crazy for a while.
https://www.amazon.com/gp/product/B0718Z1MWF/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1