NOCO Warranty

[CBH]

I ordered a NOCO Genius2D Trickle Charger from Amazon and installed it in the engine bay of my Ram Rebel less than 7 months ago. It died.

NOCO offers a 3-year warranty, so I sent an e-mail to them and received the following response:

“Unfortunately we are not able to reimburse orders from other websites."

Has anybody else had problems with their NOCO Charger or NOCO’s Warranty?

 

[MarPar]

 

[dts828]

Did you ask for refund or how to send it Back(request rma#) for warranty repair?

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[Darksteel165]

Sounds about right. I know GM sells those units but it claims it matches the warranty of the truck or 1 year whichever is longer.
Sounds like they are getting sold as OEM units meaning whoever sells it handles the warranty, ie the seller on Amazon in this case.

 

[CBH]

Did you ask for refund or how to send it Back(request rma#) for warranty repair?

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Yes, but they won’t take it back because I didn’t buy it directly from the NOCO website. And, when I tried to register it, the NOCO website kept rejecting the 56kb PDF displaying the serial number (a registration requirement), so it would not allow me to continue with registration process.

 

[dts828]

Yes, but they won’t take it back because I didn’t buy it directly from the NOCO website. And, when I tried to register it, the NOCO website kept rejecting the 56kb PDF displaying the serial number (a registration requirement), so it would not allow me to continue with registration process.

If I understand you correctly I wouldn't expect them to take it back for a refund . Try requesting to return for warranty repair. If you did that already I apologize, there website even explains how to print your amazon invoice should you be to return for warranty repair so buying from Amazon shouldn't be issue for warranty service.

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[CBH]

Thanks! I didn’t even think about warranty repair. When I found the charger dead, my first thought was just to order another one, considering the relatively low cost ($50), fix the problem and “get on with my life.” I’m 70; after a health scare earlier this year, I realized saving $50 isn’t going to extend my life a single minute. That said, I still wasted valuable time sending NOCO an e-mail requesting a refund. And, after being “schooled” by NOCO in a lengthy response, I thought it was important to share my experience with forum members.

 

[CBH]

Great News! NOCO just verified my battery charger was purchased new and has now offered to accept it under warranty for a refund.

 

[ben b]

Good to hear that NOCO has been shamed into supporting their defective product. I agree that it isn't worth making your own day miserable when a vendor behaves badly and it might cost you $50 wasted. But still, nobody likes to be taken advantage of.

Glad it all worked out for you.

 

[Brutal_HO]

Good to hear that NOCO has been shamed into supporting their defective product. I agree that it isn't worth making your own day miserable when a vendor behaves badly and it might cost you $50 wasted. But still, nobody likes to be taken advantage of.

Glad it all worked out for you.

How was NOCO "shamed into supporting their defective product"? He initially requested a refund for something he purchased from a vendor (Amazon). When asked for warranty support, they provided it.

Kills me when people rip on vendors for sticking to their clearly stated policies:

NOCO - What Is The Return Policy - Support

What Is The Return Policy?​

​

We make our returns easy with a 30-day money-back guarantee for purchases made on our webstore.​

​

Read our Return Policy with a 30-day money-back guarantee— only valid for purchases made on NO.CO. If you have purchased a NOCO product from another seller, please return your product with that company.​

NOCO - How Do You Submit A Warranty Claim - Support

Experiencing an issue with your product? Contact us and we will help you determine how you can submit a warranty claim.

no.co

I will admit they should update some of their website as it leads one to register, which they NO LONGER REQUIRE as a condition of warranty support.

https://help.no.co/hc/en-us/articles/360053185533-Registering-a-Product

3 years ago Updated​

​

NOCO no longer requires registration of our products in order for them to be eligible for warranty service. If you still wish to register your product to keep a digital copy of the receipt for your purchase saved to your account, please visit our website (NOCO) and log in, or create an account to which the product will be associated/registered.​

 

[SD Rebel]

Yeah, you can't get a product refund at Amazon (or most sellers/distributors) beyond 30 days, you need to go to the manufacturer and request a RMA for a repair or replacement from their warranty department.

No worries, the OP figured out the right way to do it now and the company is following up and taking care for their product. No losers here, just a case of understanding the process and Returns vs Warranty.

 

[CBH]

As part of the deal, NOCO required me to first purchase another battery charger directly from the NOCO website before NOCO would provide the RMA to send in the dead charger for inspection and refund. I guess it’s a win-win; I get a new charger and a refund; NOCO retains me as a customer.