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New Ram 1500 Owner...need help with a problem

jshabouk

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Good Morning All,

I bought my first Ram 1500 a couple weeks ago, but it is already at the dealership for a weird issue. I bought a 2021 Ram 1500, 5.7 Hemi, eTorque system - great truck, LOVE it. It also has the auto stop-start system in it to save gas (supposedly) :) .

Here's the issue...when I got it, the auto stop-start button on the transmission shifter lit up with a yellow indicator on the bottom of the button whenever I pressed that button and turned off the system. However, it recently stopped working. I brought it back to the dealership and they replaced the shifter unit (where the button lives as shown below in the picture...but the activation light will still not come on. The system turns off with the button, but it does not indicate that it is off via the button light.

Picture is attached of the transmission shifter unit (button is on the bottom). There is a notch in the bottom of the button that should be illuminated when activated.

shifter (2).jpg

They have now kept the vehicle to open a case with the engineers as this is an odd one and it still occurs with the new unit. All conditions are being met for the system to be turned off, but the yellow light will not come on even when it is turned off.

Any ideas on what this could be? Has anyone else had this issue???

Thanks,

Joe
 

jshabouk

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I also found this...I can't find a resolution, but it looks like it has been documented. Anyone?


2021 RAM 1500 electrical system TSB (Bulletin S2008000183)​

Bulletin Date:Nov. 20, 2020
Component:Electrical system.
Bulletin Summary:The stop/start (ess) off switch does not illuminate when pressed
Vehicles covered in this TSB:2021 RAM 1500.
 

Awood05

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There was another thread on this topic recently. Supposedly RAM Is aware of the issue and a software update is supposed to be released this month. Most people who responded to the news of an update seemed skeptical. I’m new to the RAM brand so I’m not sure what will happen. I’ll keep my eye on it because my truck has the exact same issue.
 

robwah

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Any update to this? I am still waiting to have mine reprogrammed per the maintenance bulletin
 

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