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New generator at 100 miles

Hemi79

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Hi guys, new to the site. Just bought a 2020 Limited and am in love. Day 2 CEL comes on and I get alert battery is low. WHAT? The truck is brand new. Still starts and drives, but only shows 12 volts. Went to the dealer this morning and they said the generator needs to be replaced. Geez, not a good start, nonetheless I LOVE the truck and will always be a dodge guy. Just wanted to post my experience.
 

Z mann R2

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Dang that sucks man! Do they not call em alternators where you’re from?
 

Fatherof3

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Welcome and congratulations on your new truck , I hope that’s the only problem you’ll have
 

RamCares

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Hi guys, new to the site. Just bought a 2020 Limited and am in love. Day 2 CEL comes on and I get alert battery is low. WHAT? The truck is brand new. Still starts and drives, but only shows 12 volts. Went to the dealer this morning and they said the generator needs to be replaced. Geez, not a good start, nonetheless I LOVE the truck and will always be a dodge guy. Just wanted to post my experience.

Hi @Hemi79 - I apologize that you are experiencing trouble with your truck! If you are in need of any additional support while working with your dealer, or at any point at all down the road, our team is always available here and just a private message away.

Mark
RamCares
 

Hemi79

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UPDATE:
Went to the dealer and they checked the truck out and came to the conclusion that the Generator was bad. Ordered the part today and had it fixed by 3pm. Thanks Mak Haik Dodge.
Now it’s at the shop getting double coats of Ceramic on glass wheels and paint! Can’t wait to get it back, I’m in love with this truck!
 

RamCares

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UPDATE:
Went to the dealer and they checked the truck out and came to the conclusion that the Generator was bad. Ordered the part today and had it fixed by 3pm. Thanks Mak Haik Dodge.
Now it’s at the shop getting double coats of Ceramic on glass wheels and paint! Can’t wait to get it back, I’m in love with this truck!

Thank you for taking the time to share, so glad to hear this update! If you are in need of any additional support down the road, please do not hesitate to reach out to us.

Mark
RamCares
 

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