Navigation "OFFLINE"

[okieram1962]

I have the same problem, offline it can't find anything. Took it to the dealer and they said it was Guardian which I'm paid up until 2026. Called Sirius and they said it's not their problem. I told the service dept and they call and found out I need a new map update. Called Guardian and they said to call the map section who told me I could buy an map update, however my map is the most updated version. This is annoying. Where do I go now? Everyone says it's someone else's problem. Makes me believe I've made a purchasing error buying a RAM

 

[HSKR R/T]

I have the same problem, offline it can't find anything. Took it to the dealer and they said it was Guardian which I'm paid up until 2026. Called Sirius and they said it's not their problem. I told the service dept and they call and found out I need a new map update. Called Guardian and they said to call the map section who told me I could buy an map update, however my map is the most updated version. This is annoying. Where do I go now? Everyone says it's someone else's problem. Makes me believe I've made a purchasing error buying a RAM

There are different levels of XM Guardian. You may not have a subscription that includes the navigation. It's just easier to use your phone and Google maps, which is more accurate and up to date anyways. I've yet to have a vehicle with factory navigation that was ever current with road construction, even with newest updates.

 

[kapinallinen2]

There are different levels of XM Guardian. You may not have a subscription that includes the navigation. It's just easier to use your phone and Google maps, which is more accurate and up to date anyways. I've yet to have a vehicle with factory navigation that was ever current with road construction, even with newest updates.

I have used google maps, prefer WAZE due to the alerts.

 

[HSKR R/T]

I have used google maps, prefer WAZE due to the alerts.

Google maps and WAZE are both owned by Google and Google maps has alerts as well. It even displays disabled vehicle and police reports from WAZE users

 

[demechler]

I have used google maps, prefer WAZE due to the alerts.

So why don't the alerts show up in Google Maps?? They do in everybody else's care. Drove a rented Nisson last week and Google Maps had the alert button. The problem is that on the 12" uconnect the picture ratio is too short and cuts off the alerts icon. Geeezzzz, somebody fix this!!!! Sloppy presentation Uconnect!!

 

[kapinallinen2]

Google maps and WAZE are both owned by Google and Google maps has alerts as well. It even displays disabled vehicle and police reports from WAZE users

Been a while since I tried it, might give it a go again.

 

[kapinallinen2]

So why don't the alerts show up in Google Maps?? They do in everybody else's care. Drove a rented Nisson last week and Google Maps had the alert button. The problem is that on the 12" uconnect the picture ratio is too short and cuts off the alerts icon. Geeezzzz, somebody fix this!!!! Sloppy presentation Uconnect!!

I have the 8.4 display, might be too old of a tech.

 

[oe542bob]

I usually use (Carplay) Apple Maps or Google Maps but they do rely on the internet for streaming. Your factory navigation uses satellites which in some instances would still work if no internet available.
Northeast PA used to have little or no internet so the factory navigation was your only option. That was quite a few years ago though and maybe today the coverage is more complete.
My Ram is a ‘22 Longhorn with the UC5

 

[HSKR R/T]

I usually use (Carplay) Apple Maps or Google Maps but they do rely on the internet for streaming. Your factory navigation uses satellites which in some instances would still work if no internet available.
Northeast PA used to have little or no internet so the factory navigation was your only option. That was quite a few years ago though and maybe today the coverage is more complete.
My Ram is a ‘22 Longhorn with the UC5

You can download the maps in Google maps for any trip. Then the maps just use the phone GPS and doesnt need a data connection

 

[Dave_Infotainment]

My truck also lost ONLINE searching after the Guardian Services expired.

Here is what I think I’ve figured out.

Since it is now “OFFLINE” you can no longer use the “Search” feature to route to an address.
You have to manually enter the address through the “Where To? -> Address“ Function.
View attachment 137163View attachment 137164
It’s gets a bit complex from here because you may have to change the State if you are routing to an address in another state.
View attachment 137165
And it wants you to enter the address in segments. Usually State/City first, then street name, then building number. It prompts you to enter the information it is looking for.
View attachment 137166

I hope this helps.

The Sirius Guardian subscription expiring is likely the culprit for this, or perhaps a failing Sierra Wireless Card in the radio unit (however the navigation would be off course if that was the case). When we sell the UC4 8.4" Nav and 12.1" system, the vehicle generally won't have the Sirius Guardian Services capability, as the factory radio could be a non-connected system, and the vehicle may not even have the 4G antenna. We advise them to do it this way, and not try to use the search bar at the top because of this "not connected" status. I was about to explain it myself, but you explained it quite well!

 

[oe542bob]

You can download the maps in Google maps for any trip. Then the maps just use the phone GPS and doesnt need a data connection

Yea I have never actually done that, but what I was actually referring to was many years ago. No downloading maps then, but as long as you download maps you need ahead of time, it’s all good.