Navigation "OFFLINE"

[atfranklin]

4 times yesterday I tried to use my Navigation and it could not find the address and an "OFFINE" memo popped up on the screen. I even tried turning the truck off and back on again.

 

[MannymanX]

UC4 or UC5?

 

[atfranklin]

UC4

 

[Awood05]

My wife’s and I trucks have the same issue (UC4). It appears to be related to the expiration of the Guardian subscription. If anyone has any fixes for this it would be very appreciated, by my family and the OP.

 

[Fatherof3]

I’ve never had a problem with mine finding an address and it’s always been offline . I didn’t activate Guardian when I purchased my truck so I’ve never had it online .

 

[FLiPMaRC]

I just noticed this issue as well. My Guardian expired after 6 months, but I've never use the GPS. I used it once just to try it out, but I usually use Google maps with Android Auto.

So basically the built in GPS is now useless without Guardian subscription. This is BS.

 

[RamCares]

4 times yesterday I tried to use my Navigation and it could not find the address and an "OFFINE" memo popped up on the screen. I even tried turning the truck off and back on again.

Hello Atfranklin,

Thank you for grabbing our attention. If you're currently having issues with your truck, please send us a PM, we'd be happy to look into this further for you.

William
Ram Cares

 

[Fatherof3]

I just noticed this issue as well. My Guardian expired after 6 months, but I've never use the GPS. I used it once just to try it out, but I usually use Google maps with Android Auto.

So basically the built in GPS is now useless without Guardian subscription. This is BS.

It’s not useless . It has preloaded maps in it . It just won’t have the up to date maps until a map update comes out .

 

[FLiPMaRC]

It’s not useless . It has preloaded maps in it . It just won’t have the up to date maps until a map update comes out .

Really. It can't even find my address while I'm parked in my driveway. I spelled out my street, city, state and zip code.

I don't really care if it's out of date. But it can't find any address.

 

[Fatherof3]

Really. It can't even find my address while I'm parked in my driveway. I spelled out my street, city, state and zip code.

I don't really care if it's out of date. But it can't find any address.

I haven't had a problem with mine finding anything unless it's a new subdivision that's gone up in the past 4 years .

 

[HSKR R/T]

Really. It can't even find my address while I'm parked in my driveway. I spelled out my street, city, state and zip code.

I don't really care if it's out of date. But it can't find any address.

A lot has to do with where you live and if they have updated for that area. Where my parents live in rural Nebraska's the only navigation option that can find my parents address is MapQuest. No factory built in navigation, Google, waze, apple.........can find it

 

[FLiPMaRC]

A lot has to do with where you live and if they have updated for that area. Where my parents live in rural Nebraska's the only navigation option that can find my parents address is MapQuest. No factory built in navigation, Google, waze, apple.........can find it

I haven't had a problem with mine finding anything unless it's a new subdivision that's gone up in the past 4 years .

Yeah I can understand those. But I live in Jersey City, right between Newark and Manhattan. It's as urban as it gets. There are no "new" streets around here.

 

[Fatherof3]

Yeah I can understand those. But I live in Jersey City, right between Newark and Manhattan. It's as urban as it gets. There are no "new" streets around here.

Something is definitely not right with yours then . Do you type in the address or use voice command ?

 

[FLiPMaRC]

Something is definitely not right with yours then . Do you type in the address or use voice command ?

I type it in. Full address. For example ... 1234 John F. Kennedy Blvd, Bayonne, NJ 07002

It'll show 'searching offline' and then 'no matches'.

 

[Fatherof3]

I type it in. Full address. For example ... 1234 John F. Kennedy Blvd, Bayonne, NJ 07002

It'll show 'searching offline' and then 'no matches'.

Sounds like the maps were never installed on yours .

 

[Awood05]

My truck also lost ONLINE searching after the Guardian Services expired.

Here is what I think I’ve figured out.

Since it is now “OFFLINE” you can no longer use the “Search” feature to route to an address.
You have to manually enter the address through the “Where To? -> Address“ Function.

It’s gets a bit complex from here because you may have to change the State if you are routing to an address in another state.

And it wants you to enter the address in segments. Usually State/City first, then street name, then building number. It prompts you to enter the information it is looking for.


I hope this helps.

 

[Limited2021]

Mine recently started to do this as well. Will not find the address and the voice command microphone is shaded out. I will have to try Awood05's guide and see if that works for me. What a pain just to use navigation. I really liked having the voice command because most of the time I do not need the Navigation until I get closer to my destination and you can't use the keyboard function when in motion.

 

[FLiPMaRC]

My truck also lost ONLINE searching after the Guardian Services expired.

Here is what I think I’ve figured out.

Since it is now “OFFLINE” you can no longer use the “Search” feature to route to an address.
You have to manually enter the address through the “Where To? -> Address“ Function.
View attachment 137163View attachment 137164
It’s gets a bit complex from here because you may have to change the State if you are routing to an address in another state.
View attachment 137165
And it wants you to enter the address in segments. Usually State/City first, then street name, then building number. It prompts you to enter the information it is looking for.
View attachment 137166

I hope this helps.

Nice! Thanks for tip. I was just using the top Search function
Just the tip

 

[FLiPMaRC]

@Awood05 ... thanks again for the tip. I just confirmed it yesterday that it's working.

FYI, my SiriusXM Travel Link and Traffic Plus are still active. It's a 5yr trial subscription. So I'm still getting traffic data when I'm using navigation. It's only GuardinaXM subscription that I didn't renew. I did renew my SiriusXM radio subscription for $7.75/mo.

 

[Awood05]

@Awood05 ... thanks again for the tip. I just confirmed it yesterday that it's working.

FYI, my SiriusXM Travel Link and Traffic Plus are still active. It's a 5yr trial subscription. So I'm still getting traffic data when I'm using navigation. It's only GuardinaXM subscription that I didn't renew. I did renew my SiriusXM radio subscription for $7.75/mo.

Great to hear! Glad I could help.