multifunction tailgate wont swing open

[busa2009]

My multifunction tailgate will release with key fob but I can hear it unlock but for some reason it will not swing open I have to grab it and pull it open....

 

[HSKR R/T]

My multifunction tailgate will release with key fob but I can hear it unlock but for some reason it will not swing open I have to grab it and pull it open....

The tailgate release with key fob should drop it down, not swing it open. If it's not dropping, might need to adjust the latches. As far as swinging out, AFAIK, you always have to pull it open to the side