Bob big boy
New Member
- Joined
- Jun 11, 2023
- Messages
- 2
- Reaction score
- 0
- Points
- 1
- Age
- 66
Hey, Mark I have a 2020 limited with the 60/40 gate, brought it new in 2o2o and took it in for tailgate adjustment they said nothing they could do, so I have lived with it being hard to close, coming open while driving, slamming it to close, well now it is stuck in up position, can't get it to unlatch, can't take it apart because it is stuck open, it is not out of warranty by 14,000 miles. How in the heck can you open it to repair when stuck in up, and the key fob does nothing, why no emergency release? Ideas or repairs I can make? bummer, when you buy a truck like this and dealers, won't help.Hi Steven & Creighton,
I am very sorry to hear that you both are experiencing this.
Creighton - if you would be interested in getting a second opinion from a different local dealer, please know that I would be happy to connect you with a case specialist who can work alongside your dealer to explore all potential solutions for this concern.
Steven - Please let me know if you decide to address this with your dealer. I would be more than happy to escalate a case for you to get you connected with a case specialist as well for further assistance.
Our team is always just a PM away.
Mark
RamCares