In hindsight, would've gone with the gasoline version for certain. Didn't know as much about diesel and associated complexities at time of purchase.
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In and out of dealership. Barely saw car for 6 months. Can't fix car.
- Thread starter askthesun
- Start date
Ended up picking up the truck after trying to do that for more than a week without dealership replying to my requests. They didn't even work on it, just reset the engine light. Their service parking lot is so full they had to start a third row of parallel parking. 1+ month, 3rd time in dealership in 6 months, took a week to get someone over phone and when asked "Do you have an estimate of when job will be done?" he answered that he did not. They do have a "service warranty" - if our repair breaks again - we'll fix it for free. They just don't mention they'll keep your car until they finish repairing all the cars that make them money or until you beg them to just get your car back.
That's RAM dealerships for you -- quantity over quality. Will look for a local shop that has capable mechanics, then selling and never touching a Dodge/RAM again.
That's RAM dealerships for you -- quantity over quality. Will look for a local shop that has capable mechanics, then selling and never touching a Dodge/RAM again.
Last edited:
bigdodge
Happy Ram Owner
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care to name the dealership?
I don't think anyone feels your are exaggerating your experience. Just that it's more an issue with the dealership itself and not as much RAM
Update to give credit when credit's due: Ram Cares gave me a call 2 business days after escalation case was submitted. The car was already out of the dealership, so they eventually stated that if I choose to bring the vehicle back to the dealership, they'll do what they can to expedite the service. Hopefully, Stellantis starts doing more about this and other dealerships that are substandard rather than attempting to address case by case.
Still not planning to take the car back to this dealership for 4th time in 6 months. This dealership needs much more than a phone call from Stellantis to provide decent service.
Still not planning to take the car back to this dealership for 4th time in 6 months. This dealership needs much more than a phone call from Stellantis to provide decent service.
Another update: tried to use front seat ventilation for first time after taking car out of the dealership. Not working for the first time ever. What a nightmare this has turned out to be. Wonder what else they screwed up in my car.... Taking to local shop in a few days and will tell them to do a comprehensive evaluation, then selling it.
