Here is my final review: I just processed a return for this. After several hours, two emails to tech support, and three reloads of the software it still doesn't work. When I plug it into the truck, it goes to read the VIN and freezes up there. So basically, it does nothing. Maybe I could put in countless hours talking to tech support or have them send me another (although this one show no failures with their load and test tool) and I could get it to work. But, this thing is communicating with and writing to my ECU and I don't trust it now. I'm not willing to take a chance with it.
So, I called my Service Department to see if they are doing the calibration from the STAR case yet. They said they haven't done a RAM yet, but have done a couple of Jeeps. So, I'm probably going to be the first RAM they do.