WOW, in my entire life I've NEVER experienced anything like your describing. Must be a very unprofessional dealership! If I had to bring a damn creeper with me, I'd change the damn oil myself. Absolutely ridiculous!Here in Texas we have RamCare which provides two years of free oil changes (two changes per year free of charge). RamCare comes with every new Ram and works well provided you inspect your truck with a fine tooth comb as soon as they deliver it to you to ensure the junior, junior, junior guys with the thick glasses did it properly. I've had RamCare free on my last three Rams and it is a nice little bonus but have never renewed it as I'd rather to it myself to ensure it is done correctly.
During my RamCare experience with my three previous Rams, I have experience the following:
1. One oil change was a quart low...checked the dipstick fifteen minutes after they delivered the truck to me. I signed the paperwork, went to the restroom, grabbed a cup of coffee and walked the lot to give the oil time to settle. Showed the Service Manager and he made it right.
2. Popped the hood another time and found oil dripped everywhere. It looked like the lube tech had a seizure under the hood while attempting to get oil in the hole.
3. Popped the hood and found a Crescent wrench laying on the cover above the radiator - a Crescent wrench - WTF was that for!!! And hell no, I didn't return the wrench hoping they were out of them and would use a socket to properly remove the oil drain bolt/plug.
4. Dealer told me it was ready. I walked out, did my checks and as usual slid underneath to check the bottom side. There was oil dripped from the steering unit where they failed to clean any of it up (from removing the filter). And yes, I always take my creeper with me when I get it changed so I can check underneath - and recommend you do too.
Needless to say, I prefer changing my own and have done it after RamCare expires as I won't pay for bad service. However, it is free and if you are certain to check their work and ensure they do it all correctly then it isn't a bad deal.
Agreed. I have the same two years of free oil changes and I‘ve had zero issues with my dealer.WOW, in my entire life I've NEVER experienced anything like your describing. Must be a very unprofessional dealership! If I had to bring a damn creeper with me, I'd change the damn oil myself. Absolutely ridiculous!
Finnegan CJDR of Rosenberg Texas - they're the closest dealer but also have the worst service department. I now go to Gillman CJDR and their service department has been stellar on oil changes. When I used to live in Webster, I always had great service from Clear Lake CJDR but now that is a haul from where I'm located.Agreed. I have the same two years of free oil changes and I‘ve had zero issues with my dealer.
Sadly, this matches my level of expectation here in north Texas.Here in Texas we have RamCare which provides two years of free oil changes (two changes per year free of charge). RamCare comes with every new Ram and works well provided you inspect your truck with a fine tooth comb as soon as they deliver it to you to ensure the junior, junior, junior guys with the thick glasses did it properly. I've had RamCare free on my last three Rams and it is a nice little bonus but have never renewed it as I'd rather to it myself to ensure it is done correctly.
During my RamCare experience with my three previous Rams, I have experience the following:
1. One oil change was a quart low...checked the dipstick fifteen minutes after they delivered the truck to me. I signed the paperwork, went to the restroom, grabbed a cup of coffee and walked the lot to give the oil time to settle. Showed the Service Manager and he made it right.
2. Popped the hood another time and found oil dripped everywhere. It looked like the lube tech had a seizure under the hood while attempting to get oil in the hole.
3. Popped the hood and found a Crescent wrench laying on the cover above the radiator - a Crescent wrench - WTF was that for!!! And hell no, I didn't return the wrench hoping they were out of them and would use a socket to properly remove the oil drain bolt/plug.
4. Dealer told me it was ready. I walked out, did my checks and as usual slid underneath to check the bottom side. There was oil dripped from the steering unit where they failed to clean any of it up (from removing the filter). And yes, I always take my creeper with me when I get it changed so I can check underneath - and recommend you do too.
Needless to say, I prefer changing my own and have done it after RamCare expires as I won't pay for bad service. However, it is free and if you are certain to check their work and ensure they do it all correctly then it isn't a bad deal.