Horrible First Impressions - Huge Fail

[bigdodge]

So someone that doesn't like the product and service is very crazy. Or is it simply that I disagree with you?

sorry you got a lemon.
ram builds 6000 trucks a week no one is ever 100%

check into the lemon laws of your state

 

[Dewey]

Really? Tell us, how do you check that the antisway function is working? How about the all the tow package controls, do you back your truck up to an RV and tow it around for a while checking everything is working, plug in extra cameras from the trailer to make sure all those pieces work? Do you drive it around in 4 wheel drive on bad surfaces to check it's all working? How about the anti-spin function, do you check that out? Or the ELRA? Do you find a place to make sure it's locking up correctly? Did you go through every page and check every switch on the displays? How many hours do you spend on the walk through? One?!

Don’t know what to tell you except you bought a lemon. I’ve bought and inspected over a dozen new vehicles over the years finding very few issues and every single one has been exceptional over my years of ownership with not even one warranty claim. It’s the luck of the draw and sounds like you were dealt a losing hand from the start. Sorry to hear that. I totally understand your frustration.

 

[HSKR R/T]

Do I really need to go through every point? I didn't find the broken fog lamp until it rained and got water in it. I didn't find the software glitch until I paged through the screens and noticed an anomaly. I didn't find the dimming switch issue until I started looking at the fog lamp and discovered the switches have multiple functions not readily apparent. How's that? Did I complain enough now about other things? No wait, I just picked up the truck from the body shop to fix the tailgate, bed and light. And now I have a scratch on the driver's door, the odometer is flashing and the cruise control, both versions, don't work!! How's that for complaining. But I suppose that's all my fault as well.

Your original post said nothing of a timeline on when you found said issues, which makes it sound like they were all known before purchase the way you were complaining. Which is why you had so many comments about not accepting delivery.

As someone else mentioned, if you are that unhappy with the truck, contact a local lemon law attorney to see if your truck fits the requirements for buying back in your state. They will arbitrate a settlement for you, plus extra for your time having to deal with the issues. Usually includes refund of full purchase prices any taxes and fees associated with title and registration, any interest paid on loan, and work you paid to have done to the truck, including accessories you may have added, and the lawyers feesz so there is no out-of-pocket expense for the lawyer.

 

[70runner]

OP, can you elaborate on "delivered". You mentioned "a dealer" so I'm assuming that dealer wasn't involved in the purchase? Internet purchase? Factory order? What inspection procedure was used?

Given the issues you identified, your frustration is understandable. Having said that, one truck/one dealer does not indict the entire brand. I've owned Chrysler/Plymouth/Dodge/RAM products for 50+ years of generally satisfied motoring.

Most "rant" posts include seeking advice or experience from forum members with similar circumstance. Yours did not, though some have offered, so I'm curious about the purpose of your post.

 

[RebelliousGt]

Isn’t the tailgate aluminum?

Yes exactly it is

 

[theblet]

They don’t make things like they used to I guess. Good luck

 

[cerbo]

Quality control doesn t seem to be a high priority and the dealers can be useless in some cases. I feel your pain as when you drop off truck and get it back with more damage. I would ride that dealer for every item.

 

[RobMck]

I am wondering if your truck was possibly in an accident before it was delivered. My father bought a new Silverado once, and saw some odd overspray underneath the truck when he was doing an oil change. When he spoke to the dealer about it, he was then informed that the bedside has been damaged during transit, and the truck had been repaired and repainted. Evidently there is no requirement for a selling dealer to disclose that kind of situation.

I crawled under it this past weekend. I didn't see anything unusual. My wife was thinking something may have happened, like an accident, also.

 

[RobMck]

It is on my truck. Could be referring to oxidation?

I looked at the Ram collision manual for the 1500. The exploded parts diagram shows this part to be made of "high strength steel." The rest of the tailgate is aluminum.

https://www.moparrepairconnect.com/dA/f87702dba9/Body%20Repair%20Manual%20Ram%201500%202019-Present.pdf

 

[RobMck]

OP, can you elaborate on "delivered". You mentioned "a dealer" so I'm assuming that dealer wasn't involved in the purchase? Internet purchase? Factory order? What inspection procedure was used?

Given the issues you identified, your frustration is understandable. Having said that, one truck/one dealer does not indict the entire brand. I've owned Chrysler/Plymouth/Dodge/RAM products for 50+ years of generally satisfied motoring.

Most "rant" posts include seeking advice or experience from forum members with similar circumstance. Yours did not, though some have offered, so I'm curious about the purpose of your post.

I also posted about the poor service from three dealers, the only three CDJR services dealers I've dealt with. So, from my experience, 100% of the service providers have lied to me. Two of them have not fixed the problems and one created more problems. One said I was inconveniencing the service manager. I posted the original post as a warning to others that haven't tried CDJR products or services or haven't in a long time. I wasn't looking for solutions. The dealers are failing at that, why would I ask random people on the internet?

 

[RobMck]

Yes exactly it is

The entire tailgate is not aluminum. The frame, where the rust is, is made from hardened steel.

 

[cerbo]

as far as collision damage prior, I ll make it short. Each state is different. I had one like that once. In a week I noticed, went to auto body and got written confirmation of repaired areas, contacted BBB, contacted dealer and flooded their advertising websites with review on dishonest practices. They replaced the car with an identical one and they were pi$$ed but had no choice. The NJ law was more than XXXhundred dollars and they had to notify buyer (which they didn't). They even tried to tell me I couldn't post about it on many car forums that I m apart of. Told them where to go.
Don t know if this applies to the op? Surface rust can show up anywhere at any time.

 

[RobMck]

Don’t know what to tell you except you bought a lemon. I’ve bought and inspected over a dozen new vehicles over the years finding very few issues and every single one has been exceptional over my years of ownership with not even one warranty claim. It’s the luck of the draw and sounds like you were dealt a losing hand from the start. Sorry to hear that. I totally understand your frustr

Your original post said nothing of a timeline on when you found said issues, which makes it sound like they were all known before purchase the way you were complaining. Which is why you had so many comments about not accepting delivery.

As someone else mentioned, if you are that unhappy with the truck, contact a local lemon law attorney to see if your truck fits the requirements for buying back in your state. They will arbitrate a settlement for you, plus extra for your time having to deal with the issues. Usually includes refund of full purchase prices any taxes and fees associated with title and registration, any interest paid on loan, and work you paid to have done to the truck, including accessories you may have added, and the lawyers feesz so there is no out-of-pocket expense for the lawyer.

How I presented it originally was 100% accurate. The truck was delivered with these problems.

as far as collision damage prior, I ll make it short. Each state is different. I had one like that once. In a week I noticed, went to auto body and got written confirmation of repaired areas, contacted BBB, contacted dealer and flooded their advertising websites with review on dishonest practices. They replaced the car with an identical one and they were pi$$ed but had no choice. The NJ law was more than XXXhundred dollars and they had to notify buyer (which they didn't). They even tried to tell me I couldn't post about it on many car forums that I m apart of. Told them where to go.
Don t know if this applies to the op? Surface rust can show up anywhere at any time.

"Surface rust can show up anywhere at any time."

Not when the surface is properly finished. And, since I couldn't see into the frame, I have no way of knowing whether this is surface rust or something more. Nor can I know how widespread the rust is. The part I can see may be the area in the best shape.

 

[Biga]

The misaligned bed I can't show. However, the body shop manager verified the misalignment after swearing it couldn't happen.

My 2014 had a bad bed misalignment, the dealer fixed it but I think it was a bigger issue on the 4th gens.

 

[cerbo]

pictures pictures, surface rust shows up on wet rotors in hours. It certainly can!
surface rust on a steel frame is not an issue.

 

[HSKR R/T]

How I presented it originally was 100% accurate. The truck was delivered with these problems.

Once again your initial post didn't mention a time line of when you found the issues, which leads one to believe you noted them all up on delivery and still accepted it. Your post I last replied to was more ranting, and saying you didn't notice the issues right away. So you hopefully can see the confusion and why people were saying you shouldn't have accepted delivery.

 

[bigdodge]

this thread is three pages, 57 posts and no pictures of any damage.

wondering.................

 

[Brutal_HO]

My 2014 had a bad bed misalignment, the dealer fixed it but I think it was a bigger issue on the 4th gens.

My 2020 HD had cab/bed alignment issues. Probably 50% of the trucks on dealer lots had bed alignment issues. It's just one of the things that ended up on pre delivery inspection checklists everyone learned to use (well, most everyone.)

 

[kapinallinen2]

Isn’t the tailgate aluminum?

Apparently the multifuntion has a lot of steel components in it.

 

[kapinallinen2]

Ah, you have the multi function tail gate.
You have no info in your sig. Me bad.