Drivers side floor board leak

[Ragoodsp]

2020 Rebel has wet drivers side carpet. Left at dealer where initial
exam showed nothing other than there is a leak. TSB states to check for body pan adhesive issue.
Gone to body shop for body panels to be removed. Love the truck but this is not a good situation with less
than 5000 easy miles and only 3 months old. Looks like others AE having the same issue? Thanks

 

[RamCares]

2020 Rebel has wet drivers side carpet. Left at dealer where initial
exam showed nothing other than there is a leak. TSB states to check for body pan adhesive issue.
Gone to body shop for body panels to be removed. Love the truck but this is not a good situation with less
than 5000 easy miles and only 3 months old. Looks like others AE having the same issue? Thanks

Hi @Ragoodsp - I am very sorry to hear that you are experiencing this concern with your truck. Please follow up with us via PM to provide additional details of your situation so that we can look into this further to determine how to best assist you at this point.

Mark
RamCares

 

[Ragoodsp]

Hi @Ragoodsp - I am very sorry to hear that you are experiencing this concern with your truck. Please follow up with us via PM to provide additional details of your situation so that we can look into this further to determine how to best assist you at this point.

Mark
RamCares

Mark: Thanks for expressing interest in my situation. Spoke with Tim Foss at Foss Motors, Exeter,NH today, he is a super guy who cares about his customers. He would like to see what the body shop discovers and then go from there. The truck is suppose to be back from the body shop by Wednesday. I am optimistic Tim Foss will make me
happy one way or another.
truck vin is1c6srflt1ln169868.
Thanks, Ron Goodspeed

 

[RamCares]

Mark: Thanks for expressing interest in my situation. Spoke with Tim Foss at Foss Motors, Exeter,NH today, he is a super guy who cares about his customers. He would like to see what the body shop discovers and then go from there. The truck is suppose to be back from the body shop by Wednesday. I am optimistic Tim Foss will make me
happy one way or another.
Thanks, Ron Goodspeed

Hi Ron,

Thank you for taking the time to follow up! I am very happy to hear that you are in good hands with the team at your dealer. Please be sure to keep us updated on their findings. If you are in need of any additional support while working with them, I am more than happy to escalate a case on your behalf to a specialist for further support through the process.

Mark
RamCares

 

[Ragoodsp]

Hi Ron,

Thank you for taking the time to follow up! I am very happy to hear that you are in good hands with the team at your dealer. Please be sure to keep us updated on their findings. If you are in need of any additional support while working with them, I am more than happy to escalate a case on your behalf to a specialist for further support through the process.

Mark
RamCares

Thanks Mark! Will keep you posted for sure.

 

[RamCares]

Thanks Mark! Will keep you posted for sure.

Much appreciated, Ron. I will be on the lookout!

Mark
RamCares

 

[Ragoodsp]

Much appreciated, Ron. I will be on the lookout!

Mark
RamCares

Going to pick Rebel up today. Front fender and grille was removed and the body pan seam from the base of windshield down to the rocker panel was gooed up. We will keep our fingers crossed! I will watch for wetness like a hawk!! If it is wet we will have to elevate the issue. Thanks for your attention!!

 

[RamCares]

Going to pick Rebel up today. Front fender and grille was removed and the body pan seam from the base of windshield down to the rocker panel was gooed up. We will keep our fingers crossed! I will watch for wetness like a hawk!! If it is wet we will have to elevate the issue. Thanks for your attention!!

Thank you for taking the time to keep me in the loop, Ron! I look forward to your next update, and I am more than happy to take the necessary steps for further support if needed.

Mark
RamCares

 

[Ragoodsp]

Thank you for taking the time to keep me in the loop, Ron! I look forward to your next update, and I am more than happy to take the necessary steps for further support if needed.

Mark
RamCares

Got the truck back and it was washed and waxed inside and out and I appreciated that service. Reinstall of fender and grille was perfect with the fender bolts not even scratched. It has been pouring cats and dogs here all morning and I just went out and peeled carpet back and all appears bone dry at this particular time. I will be watching the interior very closely going forward. Foss Motors , Exeter, NH has been around for over 60 years and is completely family owned and that take customer service very seriously. If the Rebel leaks again Foss will be aggressive Today I am a happy camper to be back in my Ram.

 

[RamCares]

Got the truck back and it was washed and waxed inside and out and I appreciated that service. Reinstall of fender and grille was perfect with the fender bolts not even scratched. It has been pouring cats and dogs here all morning and I just went out and peeled carpet back and all appears bone dry at this particular time. I will be watching the interior very closely going forward. Foss Motors , Exeter, NH has been around for over 60 years and is completely family owned and that take customer service very seriously. If the Rebel leaks again Foss will be aggressive Today I am a happy camper to be back in my Ram.

Thank you very much for following up to share this update, @Ragoodsp! I am glad to hear the good news! Should you notice any cause for concern while monitoring this, please do not hesitate to engage us for additional support. We are more than happy to do all that we can to best assist!

Mark
RamCares