Does the Max Care ESP warranty cover stock LEDs

[Condor757]

The ugly question rears its head again. A couple years ago when I bought the MaxCare ESP the answer was apparently yes It is covered. Now, we have a forum member whose LED headlight was just denied coverage through his MaxCare ESP. What gives? What’s the point of an ESP warranty when a $900 LED housing won’t be covered which is not even a wear item?

 

[Darksteel165]

Because all warranties are shams intended to separate you from your money. If they cover parts that break they lose out so they try to not cover anything that might fail, but cover enough that people still buy it.

Get everything in writing. I've been sold (or attempted to be sold) warranties that covered things they did not. One time I had a sales person give me this long story of how I have kids if they destroy the rear seats it would be re-upholstered. I read the document before signing anything and said it clearly says that would not be covered, so he calls his manager over and says "oh I never knew it wouldn't cover that".

It's your money and you are in control of it. If a warranty says it doesn't cover light bulbs, that includes LEDs (it shouldn't)
Ram makes a sealed housing so the problem is also on the manufacturer because now to replace the led you need to open it, and in theory it's not suppose to be opened.

 

[Condor757]

Here is what the Mopar ESP says. Hence the confusion on the other poster about his not being covered

 

[HSKR R/T]

Here is what the Mopar ESP says. Hence the confusion on the other poster about his not being covered

View attachment 153258

Headlamp module is not the headlamp, or LEDs but the controller for them.

 

[OCD Solutions]

I may be able to help, which part failed? I purchased a busted up LED projector assembly for experimentation and still have all the boards and wiring. Basically anything that was attached or internal to the housing.

 

[John Jensen]

Like most of these types of complaing posts, there's more to the story. I wonder what more there is? Like what was the failure? Why the failure? The reason for denial? etc. The Maxcare is bumper to bumper coverage, gotta be more to the story.

Condor, 1 call to Mopar would get the correct answer to your question

And to Darksteel, the Mopar warranties are not shams. Their contracts are very clear and complete, no need to "get it in writing". I understand your comments about aftermarket policies. While they may not be shams they are very good at finding reasons to deny a claim. Their denial reasons are valid because of how their contracts are written. Mopar contracts do not have those denial loopholes, they are clear and complete. I have never had a Mopar claim denied.

 

[Condor757]

Headlamp module is not the headlamp, or LEDs but the controller for them.

Thank you, that’s what I was looking for.

Note, nothing failed on mine. Just wondering what level of protection I have with my ESP. Zero complaining here just a bit of confusion

 

[Darksteel165]

Like most of these types of complaing posts, there's more to the story. I wonder what more there is? Like what was the failure? Why the failure? The reason for denial? etc. The Maxcare is bumper to bumper coverage, gotta be more to the story.

Maxcare is not bumper to bumper, nor does anyone call it that.
Bumper to bumper means anything between the bumpers are covered, which is simply not true at least on the Ram's warranty.
And even the manufacture will attempt to deny a claim if they can and can get away with it.

Can you provide a complete list of every single thing that is and is not covered? When I look it up it only says generic items and does not detail.

Some things it doesn't cover are body and painted items. They could basically say if a hinge broke on your tailgate it's not covered as that is a body item if they wanted to. But they another section says they cover "body mechanisms"
I know people have been denied claims with Ramboxes that have warped due to design flaws under the Maxcare warranty, there is a whole thread super long dedicated to that alone.
It also talks about not covering plastic lenses, the LED housing has plastic lenses, and although those might not be broken the LED is, they aren't going to cover the part because it contains plastic lenses per their contract?
People have been denied repairs for the leaking rear window too, sometimes they can get the glass replaced, but not the headliner and seats that get damaged but it's very inconsistent.


All i'm saying is you need to read the fine print on any contract, warranty, or whatever legal term you want to use to describe it. If there is a loophole most companies are going to try and take advantage of it, and that is why you should too. Why play fair when the other side isn't.

 

[John Jensen]

Thank you, that’s what I was looking for.

Note, nothing failed on mine. Just wondering what level of protection I have with my ESP. Zero complaining here just a bit of confusion

Saying, "What’s the point of an ESP warranty when a $900 LED housing won’t be covered which is not even a wear item?" sounded like a complaint, sorry if I misspoke.

 

[John Jensen]

Maxcare is not bumper to bumper, nor does anyone call it that.
Bumper to bumper means anything between the bumpers are covered, which is simply not true at least on the Ram's warranty.
And even the manufacture will attempt to deny a claim if they can and can get away with it.

Can you provide a complete list of every single thing that is and is not covered? When I look it up it only says generic items and does not detail.

Some things it doesn't cover are body and painted items. They could basically say if a hinge broke on your tailgate it's not covered as that is a body item if they wanted to. But they another section says they cover "body mechanisms"
I know people have been denied claims with Ramboxes that have warped due to design flaws under the Maxcare warranty, there is a whole thread super long dedicated to that alone.
It also talks about not covering plastic lenses, the LED housing has plastic lenses, and although those might not be broken the LED is, they aren't going to cover the part because it contains plastic lenses per their contract?
People have been denied repairs for the leaking rear window too, sometimes they can get the glass replaced, but not the headliner and seats that get damaged but it's very inconsistent.
View attachment 153308

All i'm saying is you need to read the fine print on any contract, warranty, or whatever legal term you want to use to describe it. If there is a loophole most companies are going to try and take advantage of it, and that is why you should too. Why play fair when the other side isn't.

Seems like you discovered Mopar is not a sham.

 

[Darksteel165]

Seems like you discovered Mopar is not a sham.

They are denying claims for electronic modules. Sounds like a sham to me.

 

[OCD Solutions]

I always ask the parts guy how many of a particular part the sell in a year as a way to gauge failure rate and how hard I should be chasing a warranty claim. I had the left side hi beam fail on my 04 Dually and found it was the module itself and they wanted over $700 for a replacement. I forget the number of units sold but it was tens of thousands of replacements. The truck was still under factory warranty but they refused the claim even though they clearly had an issue with premature failures and wanted to blame my aftermarket lamps for adding too much load.

I used the remaining functional module outputs to drive relays and shed all the lighting load off the module to prevent future issues.

 

[n8zcc]

They are denying claims for electronic modules. Sounds like a sham to me.

In this case, "they" was a single, uninformed person in a dealership's service department. It is unreasonable to finger-point MaxCare as bad because of one uninformed service department employee.

Anytime a warranty claim is made under the MaxCare, the dealership's service department has to get the warranty cleared by MaxCare, sometimes, MaxCare inspects the warranty at the dealership. The OP that posted the denial didn't indicate any of that happened, it was said a service person told him it wasn't covered, and it is covered.

 

[IvoryHemi]

In this case, "they" was a single, uninformed person in a dealership's service department. It is unreasonable to finger-point MaxCare as bad because of one uninformed service department employee.

Not just a single dealership employee. I opened a case with @RamCares and Ram/Mopar denied me too.

I may as well jump in here as i’m likely the one OP is referring to

 

[IvoryHemi]

Like most of these types of complaing posts, there's more to the story. I wonder what more there is? Like what was the failure? Why the failure? The reason for denial? etc. The Maxcare is bumper to bumper coverage, gotta be more to the story

Cut and dry, there is no backstory. I noticed my DRL lights were out one day, took it in to the dealer who entered the part into system which gave them a rejection notice.

I opened a case with @RamCares and the case manager called me yesterday to say they won’t cover it and even went as far to tell me “it’s a maintenance item”

 

[WXman]

Suddenly those base level halogens with aftermarket high quality LED bulbs retrofitted are looking pretty darn good.....

 

[n8zcc]

Not just a single dealership employee. I opened a case with @RamCares and Ram/Mopar denied me too.

I may as well jump in here as i’m likely the one OP is referring to

I'm sorry to hear that. My 2013 had an issue with the LEDs going out on a rear lamp and MaxCare replaced it. I guess they have changed that.

I'm a bit confused, RamCare is associated with RAM, not with MaxCare, so are you saying RAM won't cover it under the factory warranty or MaxCare won't cover it?

 

[Darksteel165]

I'm sorry to hear that. My 2013 had an issue with the LEDs going out on a rear lamp and MaxCare replaced it. I guess they have changed that.

I'm a bit confused, RamCare is associated with RAM, not with MaxCare, so are you saying RAM won't cover it under the factory warranty or MaxCare won't cover it?

It's the same thing...............

Are you thinking of some other kind of warranty? Like Maxcare from Carmax? Not even sure if that would cover this but it might.

 

[John Jensen]

Mopar Vehicle Protection is a subsidiary of Stellantis, not part of Ram.
I don't believe Ram Care can speak for MVP.
You should talk with a Mopar Vehicle Protection specialist on 800-521-9922

 

[Darksteel165]

Mopar Vehicle Protection is a subsidiary of Stellantis, not part of Ram.
I don't believe Ram Care can speak for MVP.
You should talk with a Mopar Vehicle Protection specialist on 800-521-9922

Anything is worth calling to see if someone else will help but
Can it really be more clear then this? "We Built It. We Back it"