Digital Key setup 2025 Laramie

[StuartV]

I’m not upset that it’s taking this long to come for market. I feel it should be thoroughly tested and verified that it works to ensure there isn’t a huge **** show when it launches. HOWEVER, I feel the complete lack of communication in the matter is ********.

Even if you don’t have a timeline, at least say “hey we’re still working on this”.

Hell of a lot better than promising and never delivering.

I have been writing software for a living for 40 years. Yes, it should be thoroughly tested, but it has already been WAAY longer than even remotely necessary in order to develop and test this feature THOROUGHLY. It's not like this feature or technology is new and RAM trucks are breaking new ground here for the whole automotive industry....

 

[yoopram]

I have been writing software for a living for 40 years. Yes, it should be thoroughly tested, but it has already been WAAY longer than even remotely necessary in order to develop and test this feature THOROUGHLY. It's not like this feature or technology is new and RAM trucks are breaking new ground here for the whole automotive industry....

Correct, but we are talking about Stellantis. Not the best track record for anything and we all know that.

 

[captwild0110]

I have been writing software for a living for 40 years. Yes, it should be thoroughly tested, but it has already been WAAY longer than even remotely necessary in order to develop and test this feature THOROUGHLY. It's not like this feature or technology is new and RAM trucks are breaking new ground here for the whole automotive industry....

Especially in that they should leveraging Apple/Android APIs and working off some kind of prescriptive reference architecture…. Not coding entirely from scratch.

I know a few pages back someone posted a tech bulletin with the prospective timeline. Have there been any others released since? I’m not finding an easy way to search and pull down recent bulletins for updates.

 

[Ramboy13]

As far as the people I’ve been in touch with - no timeline. No nothing.
We know of one customer in this forum who got it, and it seems to be working for him.
Supposedly they rolled it out to around 100 people. Would love to hear what they experienced - what is so FUBAR that they can’t fix it.
Advertising multiple features before they’re ready for delivery is bad business.
Continuing to do so, as Stellantis has, is just pure greed.

 

[blakeoneal82]

I have seen that the digital key tile has now been added to the app for me and allows me to do the pairing process but even then it will not connect. Just loads forever and says unable to connect or “prerequisites not met”. Frustrating waiting forever for product release and then it’s released and still doesn’t work!!!

 

[StuartV]

I have seen that the digital key tile has now been added to the app for me and allows me to do the pairing process but even then it will not connect. Just loads forever and says unable to connect or “prerequisites not met”. Frustrating waiting forever for product release and then it’s released and still doesn’t work!!!

Dammit! You got me all excited. The digital key tile is still not showing in the app, for me.

Are you still inside the first 3 months of ownership of your truck (and thus, still have the RAM Assistance package in Trial mode)?

Or, have you subscribed to the Assistance package (which is what gives you remote start, remote lock/unlock, etc. from the RAM app)?

I'm just wondering if you have to have an active subscription to the Assistance package in order to see the digital key tile and activate a smartphone as a key. My trial subscription to Assistance ran out last week and I did not setup a paid subscription. Not worth $15/month (to me).

 

[Teeps NE]

Dammit! You got me all excited. The digital key tile is still not showing in the app, for me.

Are you still inside the first 3 months of ownership of your truck (and thus, still have the RAM Assistance package in Trial mode)?

Or, have you subscribed to the Assistance package (which is what gives you remote start, remote lock/unlock, etc. from the RAM app)?

I'm just wondering if you have to have an active subscription to the Assistance package in order to see the digital key tile and activate a smartphone as a key. My trial subscription to Assistance ran out last week and I did not setup a paid subscription. Not worth $15/month (to me).

i have an active subscription and do not have the tile in my RAM app.

 

[StuartV]

i have an active subscription and do not have the tile in my RAM app.

I figure they still might not roll it out to everyone all at once.

What I would really like to see is a post from someone that does NOT have an active subscription, to say that the digital key tile DID show up in their app (with no subscription active).

 

[MarkTTU]

I figure they still might not roll it out to everyone all at once.

What I would really like to see is a post from someone that does NOT have an active subscription, to say that the digital key tile DID show up in their app (with no subscription active).

Last time I talked to someone on the phone about this they told me an active subscription absolutely would be required to setup the phone as a key service, but once setup the subscription would not be required to use the phone as a key. They also insinuated that once this feature was rolled out you'd be able to call in and complain and get another 3 month trial so you could setup phone as a key.

 

[StuartV]

Last time I talked to someone on the phone about this they told me an active subscription absolutely would be required to setup the phone as a key service, but once setup the subscription would not be required to use the phone as a key. They also insinuated that once this feature was rolled out you'd be able to call in and complain and get another 3 month trial so you could setup phone as a key.

That sucks! Well, maybe it sucks.

I don't have an active subscription. Will I see the digit key tile even without a subscription? Then just have to get the subscription to setup the key?

Or will the digital key tile not even show up without an active subscription? If it doesn't even show up, then how will I know when it's available and I need to call for another trial subscription?

I'm going to sleep tonight by telling myself it is the former. I'll see the tile when it's ready and THEN I can call to get the new trial. LOL!

 

[MarkTTU]

That sucks! Well, maybe it sucks.

I don't have an active subscription. Will I see the digit key tile even without a subscription? Then just have to get the subscription to setup the key?

Or will the digital key tile not even show up without an active subscription? If it doesn't even show up, then how will I know when it's available and I need to call for another trial subscription?

I'm going to sleep tonight by telling myself it is the former. I'll see the tile when it's ready and THEN I can call to get the new trial. LOL!

Without an active subscription what does the app even do? Does it still connect to and "see" your truck?

 

[yoopram]

Without an active subscription what does the app even do? Does it still connect to and "see" your truck?

So this is a two part answer, since things changed in August.

Currently, on a new purchase you get Lock/Unlock and the Panic function. In addition, you get Vehicle Health Reports, Engine Light Reports, as well as Recall notifications without a subscription.

Vehicles before the change without a plan only get access to health reports, and recalls.

I am not sure if this is subject to change for older purchases or not.

 

[bigdodge]

So this is a two part answer, since things changed in August.

Currently, on a new purchase you get Lock/Unlock and the Panic function. In addition, you get Vehicle Health Reports, Engine Light Reports, as well as Recall notifications without a subscription.

Vehicles before the change without a plan only get access to health reports, and recalls.

I am not sure if this is subject to change for older purchases or not.

I have Lock/Unlock and the Panic function. In addition, Vehicle Health Reports, (but has not updated for 36 days, but used to) Engine Light Reports, as well as Recall notifications without a subscription.

I still have this with a 3 year old truck and no subscription

 

[Ramboy13]

It’s been 18 days since my vehicle health report updated.
I just got out of the 3+3 trial period and paid for a year.
I’m annoyed with all the glitches with this truck. $94k price tag.
The radio hiccups several times an hour. The display goes black every couple of weeks and requires a hard reset.
No SPAAK.
No proximity wake up.
BSW / AEB errors pop up occasionally.
Windows constantly need to be reset for the auto up and down.
Some of the buttons on my door panel (mirror controls) stick down and have to be pried up.
Some settings like side cameras with turn signal only last a few miles and then turn off.
The tailgate won’t release with FOB or overhead button.

Now, I love buying American. But I can’t help but notice my wife’s new Honda Pilot has been 100% rock solid. Not a single,solitary issue with it. Why can’t Stellantis even come close??

 

[Jack M.]

Supposedly they rolled it out to around 100 people. Would love to hear what they experienced

Greetings everyone. I previously wrote that I have the phone as a key and can give some feedback. So far that feature has been very unreliable for me. Several times I've had to use the key card to get home because it wouldn't detect the phone. After that happened multiple times I started carrying the key fob again.

I share the same feelings as ramboy13, my first ram and so far lots of glitches, I have no power at the trailer plug, and to top it off, the transmission shifts like back in the days when we used to put shift kits on AODs. Highly disappointing.

 

[Ramboy13]

I received a response from Ram Connect about the Vehicle Health Reports. Apparently they only update once a month. This was news to me, as it used to update all the time.

 

[RexKwonDo]

Greetings everyone. I previously wrote that I have the phone as a key and can give some feedback. So far that feature has been very unreliable for me. Several times I've had to use the key card to get home because it wouldn't detect the phone. After that happened multiple times I started carrying the key fob again.

If you experiment with it again I’d be curious if the digital key still works via NFC when it’s not detected passively. If you’re using an iPhone just pull up the key in the Wallet app, verify your passcode or FaceID, and tap the top of the phone in the same location you tap the backup key card.

 

[bigdodge]

I received a response from Ram Connect about the Vehicle Health Reports. Apparently they only update once a month. This was news to me, as it used to update all the time.

must be a lie mine has not updated since July 30, 2025

 

[Ramboy13]

must be a lie mine has not updated since July 30, 2025

Ya…. Unfortunately I don’t think we can believe a think were told.

 

[Jack M.]

If you experiment with it again I’d be curious if the digital key still works via NFC when it’s not detected passively. If you’re using an iPhone just pull up the key in the Wallet app, verify your passcode or FaceID, and tap the top of the phone in the same location you tap the backup key card.

There was one occasion where I did exactly that to unlock the truck. However, keep in mind that when I walked up to the truck and pulled the door handle (several times) and nothing happened there was immediate frustration (borderline anger). Took me a minute but tapping the phone to the handle did work. I tried to do the same to start it but when I put the phone in the slot it wouldn't start so ended up using the key card, because well, I was extremely frustrated.

I did notice yesterday that after starting the truck (with key fob in my pocket) and putting the phone in the charger the screen popped up to add a phone as key, which is odd to me. Maybe the electronic key was deleted when that lousy 3 month subscription expired. Don't get why ram doesn't give at least a year. I have slightly over 3k miles and honestly, if it wasn't a huge financial loss I would get rid of this truck today.