MarvsAMartian
Well-Known Member
So I have no idea where to post this. Honestly at a loss for what to do and could use some advice. I've already dealt with a number of infuriating issues (that is a novel's worth on its own) with the dealer I chose to go with and as much as I love my truck I regret buying it where I did. It was shipped from factory September 2019. Purchased October. Then promptly traded back in January 2020. Sat on this dealer's lot for months before I stumbled across it in June.
I took delivery of my RAM July 3rd as the second owner, of a basically brand new truck. In the agreement I signed, I was supposed to receive a second key/fob. I did not receive it. Why? Because they did not take it back when the original owner traded it in. Is that weird to you guys or is it just me? As someone that came from out of town (an approx 12hr drive) it just felt off knowing some guy in the city had keys to my truck. But that's not really the issue. Sales guy acted at first as if he didn't know, then he was unsure if it even had a spare, and when I told him it literally says on the agreement that it does indeed come with a spare, he says, "oh yeah, the guy that traded it in must still have it. I can give him a call and ask him for it." At this point I was unaware the key wasn't at the dealer.
Again, I felt off. Gut told me to refuse delivery, but at this point it was already 2 days late (again, long story). Coming from out of town I was on a time crunch to get my *** back to work so when sales idiot says the other guy will bring it in, I agreed to come back the following Monday, as that's the when it would be brought in. Then Monday became Tuesday. Then Thursday. Last I heard from him that day was once it was brought in he would arrange for it to be shipped to me. Radio silence for a few days, then the following Tuesday a text confirming my shipping address. I was already back home. Cool, issue corrected. I thought.
Long story short here we are in September. Multiple texts and calls unanswered for weeks. Then a couple of weeks ago sales idiot finally messages me back. Says he no longer works at the dealership, and last he heard of it, the parts manager had it and was supposed to handle shipping. Low and behold, that guy doesn't work there anymore either. I know this because I've had three calls with the parts department between that last message and yesterday. All promising to get to the bottom of my missing key, and not a call back.
I know I'm an idiot for taking delivery when everything promised was not accounted for. Hindsight, I know. And I know it's JUST a spare fob. But, I'm here now and these azzhats are giving me the runaround. Passing off blame/responsibility to people that don't even work there anymore. My question is, what are my options? Does anyone know how to resolve issues like this? Hopefully its not something that has happened to many of you, but somebody out there must have an idea. Any advice would help.
Purchased from Derrick Dodge in Edmonton, AB Canada. Avoid like the plague. Google has some of their current/past employees leaving bullpoop reviews. I called one of them out because I had his number. Last I checked he removed his. Wouldn't be surprised if friends/family/SO's have gotten in on the act too. Top down, every single department is shady. A quick glance thru comments would've helped me avoid this place but I'm an idiot.
I took delivery of my RAM July 3rd as the second owner, of a basically brand new truck. In the agreement I signed, I was supposed to receive a second key/fob. I did not receive it. Why? Because they did not take it back when the original owner traded it in. Is that weird to you guys or is it just me? As someone that came from out of town (an approx 12hr drive) it just felt off knowing some guy in the city had keys to my truck. But that's not really the issue. Sales guy acted at first as if he didn't know, then he was unsure if it even had a spare, and when I told him it literally says on the agreement that it does indeed come with a spare, he says, "oh yeah, the guy that traded it in must still have it. I can give him a call and ask him for it." At this point I was unaware the key wasn't at the dealer.
Again, I felt off. Gut told me to refuse delivery, but at this point it was already 2 days late (again, long story). Coming from out of town I was on a time crunch to get my *** back to work so when sales idiot says the other guy will bring it in, I agreed to come back the following Monday, as that's the when it would be brought in. Then Monday became Tuesday. Then Thursday. Last I heard from him that day was once it was brought in he would arrange for it to be shipped to me. Radio silence for a few days, then the following Tuesday a text confirming my shipping address. I was already back home. Cool, issue corrected. I thought.
Long story short here we are in September. Multiple texts and calls unanswered for weeks. Then a couple of weeks ago sales idiot finally messages me back. Says he no longer works at the dealership, and last he heard of it, the parts manager had it and was supposed to handle shipping. Low and behold, that guy doesn't work there anymore either. I know this because I've had three calls with the parts department between that last message and yesterday. All promising to get to the bottom of my missing key, and not a call back.
I know I'm an idiot for taking delivery when everything promised was not accounted for. Hindsight, I know. And I know it's JUST a spare fob. But, I'm here now and these azzhats are giving me the runaround. Passing off blame/responsibility to people that don't even work there anymore. My question is, what are my options? Does anyone know how to resolve issues like this? Hopefully its not something that has happened to many of you, but somebody out there must have an idea. Any advice would help.
Purchased from Derrick Dodge in Edmonton, AB Canada. Avoid like the plague. Google has some of their current/past employees leaving bullpoop reviews. I called one of them out because I had his number. Last I checked he removed his. Wouldn't be surprised if friends/family/SO's have gotten in on the act too. Top down, every single department is shady. A quick glance thru comments would've helped me avoid this place but I'm an idiot.