kbUSMC2012
Active Member
- Joined
- Dec 19, 2018
- Messages
- 53
- Reaction score
- 31
- Points
- 18
- Age
- 31
National Dodge/Ram in Jacksonville, NC
Call this morning to make an appointment and they say “Sure, bring it on in.” I asked them what time. “Uhhh, the morning!” Ok buddy.
I show up and they act like they have no idea why I’m there. So I go through the same stuff as my phone call earlier (name, phone number, etc.) and they write it all down on a sticky note (not put it in a computer) and ask for my keys so I leave.
Not even an hour later I get a call from a tech saying “Hey, we’re taking a look at your truck, would you mind describing the problems you’re having?” I explain to him I need the adjustable brake pedal recall fixed and that there’s a pool of water underneath my drivers seat/floormat. He confirms and says alright, thanks.
I call around 3 and ask if the truck is going to be ready before they close, and after being on hold for 10 minutes the same tech that called me earlier picks up. I ask him when it will be ready, and he says they won’t even get a chance to look at it until tomorrow or Wednesday, and I “should have had an appointment”. Then I explain to him someone called earlier and said they were about to look at it and he bluntly says “Oh yeah, that was me.” Then why are you playing stupid with me? Asked about getting a loaner to get to work and back, and he says nope can’t give you a loaner. “But maybe if you made an appointment we could have gotten you one.”
National Dodge sucks. This isn’t the first bad experience I’ve had with them but definitely the worst.
Call this morning to make an appointment and they say “Sure, bring it on in.” I asked them what time. “Uhhh, the morning!” Ok buddy.
I show up and they act like they have no idea why I’m there. So I go through the same stuff as my phone call earlier (name, phone number, etc.) and they write it all down on a sticky note (not put it in a computer) and ask for my keys so I leave.
Not even an hour later I get a call from a tech saying “Hey, we’re taking a look at your truck, would you mind describing the problems you’re having?” I explain to him I need the adjustable brake pedal recall fixed and that there’s a pool of water underneath my drivers seat/floormat. He confirms and says alright, thanks.
I call around 3 and ask if the truck is going to be ready before they close, and after being on hold for 10 minutes the same tech that called me earlier picks up. I ask him when it will be ready, and he says they won’t even get a chance to look at it until tomorrow or Wednesday, and I “should have had an appointment”. Then I explain to him someone called earlier and said they were about to look at it and he bluntly says “Oh yeah, that was me.” Then why are you playing stupid with me? Asked about getting a loaner to get to work and back, and he says nope can’t give you a loaner. “But maybe if you made an appointment we could have gotten you one.”
National Dodge sucks. This isn’t the first bad experience I’ve had with them but definitely the worst.
