Dealer Flak !

[Kiwiaudio]

I purchased from Mark Dodge, over 1000 miles from my home, for all the reasons common to anyone in the know on this forum. This distance precludes me ever taking it there for service etc. Now im taking flak from my local dealers, of which only one would even talk to me, because i didnt purchase from them !
I gave these dealers the chance to sell me a truck, but they all missed the Mark by several thousand bucks.
Im getting tired of the "did you buy it from us ?" B/S, and i tell them politely that i gave them a chance !

I have a paint issue that will be a warranty repair and this dealers body shop tells me they only "have time" to work on vehicles that we sold. Now, i get it to a certain degree if they are overloaded, and they were, with a whole line of Jeeps with paint issues he pointed out to me.

I suspect this is a problem for all of us that purchased elsewhere, Yes ?

 

[Ramfancy]

Should not be an issue but it is at some dealerships. Find another dealer. Yes a true pita.

 

[DEG]

I hardly ever have service done at the dealer I purchased from and I've never had any other dealer give me a moment's grief.

 

[HSKR R/T]

I purchased from Mark Dodge, over 1000 miles from my home, for all the reasons common to anyone in the know on this forum. This distance precludes me ever taking it there for service etc. Now im taking flak from my local dealers, of which only one would even talk to me, because i didnt purchase from them !
I gave these dealers the chance to sell me a truck, but they all missed the Mark by several thousand bucks.
Im getting tired of the "did you buy it from us ?" B/S, and i tell them politely that i gave them a chance !

I have a paint issue that will be a warranty repair and this dealers body shop tells me they only "have time" to work on vehicles that we sold. Now, i get it to a certain degree if they are overloaded, and they were, with a whole line of Jeeps with paint issues he pointed out to me.

I suspect this is a problem for all of us that purchased elsewhere, Yes ?

You have some crappy dealers around you. Warranty work, is warranty work. It all pays the same. Doesn't matter where you bought the vehicle from. They obviously don't care about earning you as a future customer with their attitudes

 

[Cbty2050]

It all pays the same.

Yes warranty work pays, 20-30% less than insurance work/customer pay. If the body shops are busy why would they take that hit?

I know this happens frequently with warranty paint concerns. Many dealerships won't even try to do paint claims, it's a pain for them to get covered(sometimes). Then if the dealer doesn't have a body shop, you have to convince an outside shop to do it for what you tell them.

You get what you pay for. It works both ways.

 

[HSKR R/T]

Yes warranty work pays, 20-30% less than insurance work/customer pay. If the body shops are busy why would they take that hit?

I know this happens frequently with warranty paint concerns. Many dealerships won't even try to do paint claims, it's a pain for them to get covered(sometimes). Then if the dealer doesn't have a body shop, you have to convince an outside shop to do it for what you tell them.

You get what you pay for. It works both ways.

I'm just saying, the dealer denying to do the work because the vehicle wasn't bought from them is a bogus excuse. There should be pushback from corporate for denying warranty work to an owner. Doesn't matter if it's paint/body or mechanical.

 

[LaxDfns15]

What happens if you bought it near where you lived then moved to where are you now? Same thing. Your dealers suck.

 

[Nsleone]

I purchased from Mark Dodge, over 1000 miles from my home, for all the reasons common to anyone in the know on this forum. This distance precludes me ever taking it there for service etc. Now im taking flak from my local dealers, of which only one would even talk to me, because i didnt purchase from them !
I gave these dealers the chance to sell me a truck, but they all missed the Mark by several thousand bucks.
Im getting tired of the "did you buy it from us ?" B/S, and i tell them politely that i gave them a chance !

I have a paint issue that will be a warranty repair and this dealers body shop tells me they only "have time" to work on vehicles that we sold. Now, i get it to a certain degree if they are overloaded, and they were, with a whole line of Jeeps with paint issues he pointed out to me.

I suspect this is a problem for all of us that purchased elsewhere, Yes ?

Maybe something @RamCares can help with?

 

[Cbty2050]

I'm just saying, the dealer denying to do the work because the vehicle wasn't bought from them is a bogus excuse. There should be pushback from corporate for denying warranty work to an owner. Doesn't matter if it's paint/body or mechanical.

This isn't the first time we have heard of this, happens in all car lines. There are dealers that will not do paint claims at all.

Sometimes spending a little extra goes a long way. Do your research and see if you are really getting a good deal in the long run.

He can always pay for the repair and submit for reimbursement.

 

[HSKR R/T]

This isn't the first time we have heard of this, happens in all car lines. There are dealers that will not do paint claims at all.

Sometimes spending a little extra goes a long way. Do your research and see if you are really getting a good deal in the long run.

He can always pay for the repair and submit for reimbursement.

How was he to know his local dealers are total asshats when it comes to warranty work?

 

[Cbty2050]

How was he to know his local dealers are total asshats when it comes to warranty work?

Idk maybe ask, what do I get for the extra price of I buy a truck from you vs some place a 1000 miles away?

He made the choice, my advice is keep looking I'm sure there is a dealer that will fix it. I know mine will, does the warranty admin like it, no. Does the body shop like it, no.

You want more info, the dealership body shop does not have to do the repairs. Any body shop can perform the repairs, it's a sublet repair from the service department. All he has to do is get it approved and the find a body shop that will do it for that price.

 

[magnetized]

Sometimes spending a little extra goes a long way. Do your research and see if you are really getting a good deal in the long run.

You're saying he should have let his local dealer hose him so they would be more willing to do warranty work? F all of that noise.

 

[Cbty2050]

You're saying he should have let his local dealer hose him so they would be more willing to do warranty work? F all of that noise.

How is it working out for him at the moment?

 

[SD Rebel]

I purchased from Mark Dodge, over 1000 miles from my home, for all the reasons common to anyone in the know on this forum. This distance precludes me ever taking it there for service etc. Now im taking flak from my local dealers, of which only one would even talk to me, because i didnt purchase from them !
I gave these dealers the chance to sell me a truck, but they all missed the Mark by several thousand bucks.
Im getting tired of the "did you buy it from us ?" B/S, and i tell them politely that i gave them a chance !

I have a paint issue that will be a warranty repair and this dealers body shop tells me they only "have time" to work on vehicles that we sold. Now, i get it to a certain degree if they are overloaded, and they were, with a whole line of Jeeps with paint issues he pointed out to me.

I suspect this is a problem for all of us that purchased elsewhere, Yes ?

Most dealerships love conquest service customers, since that's where a lot of the profit comes from, more than the actual purchase of the vehicle.

But I guess with paint work and the fact it's warranty with the lower margins, maybe that's where this attitude is coming from?

As mentioned, try another dealer close by as well, could be completely 180 in attitude.

I had a situation once where the dealer closest to me tried to blame me for the issue, but drove 10 miles away to another dealer that not only covered it but gave me a loaner.

 

[cerbo]

I ve never had this happen to me in decades of buying new cars from non local dealers. A few times when entering service dept I tell them I just moved here, LOL. It was true once. I usually find a big disconnect between sales and service.

 

[HSKR R/T]

Only time it's ever made a difference, in my experience, was in San Diego. The dealer Unused for service would provide a loaner vehicle if you bought your vehicle from them. If you didn't buy the vehicle from them, you didn't get a loaner

 

[dajogejr]

I’ve had crappy dealer service, but never due to buying it elsewhere.
I didn’t know about Mark Dodge when I bought my last two trucks…but I do now.