While there are some bad dealerships for any/all brands, FCA does seem to have more than their fair share. I’d recommend researching dealerships (public ratings, e.g. Google) before taking it to them. Pay specific attention to the dealer’s service ratings, as many have great sales people, but bad service people (or vice versa).
I changed my pads myself, including lubing the backside/underside of the trouble spot (the pad retention clips), and have not heard a peep from them in many thousands of miles. I could have just lubed them up and been done, without swapping my pads, but I goofed earlier with lazier fix attempts and contaminated my factory pads.
As far as “low ratings” from consumer publications, you must be thinking of years past. Ram currently has some of the best quality and satisfaction scores. Consumer reports, for example, currently ranks them ahead of Ford and Chevy trucks, and although they have not tested the new Tundra yet, I’ve heard mixed reviews.
Here is an article about JD Power’s rankings.
The top five spots are rounded out by Lexus, Mitsubishi, and Nissan.
www.caranddriver.com