SilverSurfer15
Ram Guru
- Joined
- Jan 21, 2019
- Messages
- 1,129
- Reaction score
- 723
- Points
- 113
- Age
- 37
Hello,
Just wanted to shared this with you guys. Before I even get into the story, let me just summarize what I'm about to say:
The Carven catback isn't meant for the Etorque motor and might not fit without modification according to Carven.
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I ordered the Carven kit for my new Rebel from Moes and it didnt fit correctly. I haven't talked to Moes about this, but maybe they will read this because I'm not sure if they are aware of this either. And if they are, someone should add some kind of disclaimer to the website. Because if you just go to their website, it says "fits hemi trucks". (I'm not blaming Moes at all, I'm just trying to get information out)
I ended up having to go to a muffler shop, pay 175 dollars to have them put it on, it took them 3 hours and they had to bend and weld both tailpipe sides. And its still not even exactly right, I have to go back to fix the driver side again.
Now, nowhere along the way did it say anything about NOT fitting the etoqure motors. Maybe its just me, but if it says "Fits 5.7 Hemi V8" then I just assume it fits all of them. If it doesn't specifically state yes or no for etorque, why would you think it would NOT fit just because of a different charging system.
So I guess now anytime you buy something for one of these, you have to double check.
Below is the email exchange between me and Carven. IMO, they were borderline rude about it and didn't handle it correctly. They could have at least acknowledged the confusion and used the word "sorry" but instead they just talked to me like I'm some moron. Take a look for yourself....
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You don’t happen to have the Etorque model do you?
- Thank you
Carven Exhaust
Customer Service & Sales
-------------------------------------------------------------------------------------------------
Yep I do
Sent from my iPhone
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Thats why there may be a fitment issue, on the website its a 5.7 V8 hemi option.
Carven Exhaust
Customer Service & Sales
-------------------------------------------------------------------------------------------------
Well you guys might want to specify something about that on the website then if that’s the case. I’ve seen multiple other etorque trucks online with this kit and no one has mentioned this fitment issue.
I was wondering if it had anything to do with the rebel vs other trims? Like the bumper could be a bit different, and the suspension could be slightly different as well (right around that track bar in the back since it comes with the OEM 1” lift or what not)
There is a dude on YouTube with a rebel that has this kit, and his fit fine. But unsure if he has etorque.
Sent from my iPhone
-------------------------------------------------------------------------------------------------
Sir, We just included a screen shot from our website that says the specifications. Also, the only selection we have for picking the product off of our website is the option for a 5.7 Hemi. The product does not fit the eco torque. included is another example.
-Thank you
Carven Exhaust
Customer Service & Sales
-------------------------------------------------------------------------------------------------
Alright thanks. I will be sharing this on the forums to let people know about my experience.
I would recommend adding a note that says “etorque model may require modification” or “does not for etorque” because it’s not very intuitive as it is now since it’s basically the same motor.
Sent from my iPhone
-------------------------------------------------------------------------------------------------
No response after that, but I mean thats pretty crappy service IMO. 700 dollar catback, doesn't fit because of lack of product description and then terrible customer service. I mean the "eco torque" as he called it IS INDEED a 5.7 Hemi V8 AMIRITE?
Just wanted to shared this with you guys. Before I even get into the story, let me just summarize what I'm about to say:
The Carven catback isn't meant for the Etorque motor and might not fit without modification according to Carven.
----------------------------------------------------------------------------------------------
I ordered the Carven kit for my new Rebel from Moes and it didnt fit correctly. I haven't talked to Moes about this, but maybe they will read this because I'm not sure if they are aware of this either. And if they are, someone should add some kind of disclaimer to the website. Because if you just go to their website, it says "fits hemi trucks". (I'm not blaming Moes at all, I'm just trying to get information out)
I ended up having to go to a muffler shop, pay 175 dollars to have them put it on, it took them 3 hours and they had to bend and weld both tailpipe sides. And its still not even exactly right, I have to go back to fix the driver side again.
Now, nowhere along the way did it say anything about NOT fitting the etoqure motors. Maybe its just me, but if it says "Fits 5.7 Hemi V8" then I just assume it fits all of them. If it doesn't specifically state yes or no for etorque, why would you think it would NOT fit just because of a different charging system.
So I guess now anytime you buy something for one of these, you have to double check.
Below is the email exchange between me and Carven. IMO, they were borderline rude about it and didn't handle it correctly. They could have at least acknowledged the confusion and used the word "sorry" but instead they just talked to me like I'm some moron. Take a look for yourself....
-------------------------------------------------------------------------------------------------
You don’t happen to have the Etorque model do you?
- Thank you
Carven Exhaust
Customer Service & Sales
-------------------------------------------------------------------------------------------------
Yep I do
Sent from my iPhone
-------------------------------------------------------------------------------------------------
Thats why there may be a fitment issue, on the website its a 5.7 V8 hemi option.
Carven Exhaust
Customer Service & Sales
-------------------------------------------------------------------------------------------------
Well you guys might want to specify something about that on the website then if that’s the case. I’ve seen multiple other etorque trucks online with this kit and no one has mentioned this fitment issue.
I was wondering if it had anything to do with the rebel vs other trims? Like the bumper could be a bit different, and the suspension could be slightly different as well (right around that track bar in the back since it comes with the OEM 1” lift or what not)
There is a dude on YouTube with a rebel that has this kit, and his fit fine. But unsure if he has etorque.
Sent from my iPhone
-------------------------------------------------------------------------------------------------
Sir, We just included a screen shot from our website that says the specifications. Also, the only selection we have for picking the product off of our website is the option for a 5.7 Hemi. The product does not fit the eco torque. included is another example.
-Thank you
Carven Exhaust
Customer Service & Sales
-------------------------------------------------------------------------------------------------
Alright thanks. I will be sharing this on the forums to let people know about my experience.
I would recommend adding a note that says “etorque model may require modification” or “does not for etorque” because it’s not very intuitive as it is now since it’s basically the same motor.
Sent from my iPhone
-------------------------------------------------------------------------------------------------
No response after that, but I mean thats pretty crappy service IMO. 700 dollar catback, doesn't fit because of lack of product description and then terrible customer service. I mean the "eco torque" as he called it IS INDEED a 5.7 Hemi V8 AMIRITE?