mffdvr
Active Member
Potentially getting my truck back after 72 days (current count) at the dealership. With just over 21,000 miles and three days after an oil/filter service and a recall fix, I blew a “lower motor” part (presuming a piston/rod/lifter/etc.). This was Saturday, July 29th, backing out of the garage, took it in to the dealership first thing Monday morning the 31st and it’s been sitting there, literally in the same spot, ever since.
I’d been texting with the Service Advisor on a regular basis throughout this process and had been given 5 different completion dates. Finally I lost my patience after the last missed date and demanded to see the Service Manager. He provided me a new date of THIS Friday, Sept 13th. In all honesty, I didn’t go into that conversation demanding another date (because I’d been sold the same bill of goods one too many times), I simply want priority, attention, it done right and my truck back.
Never been through something like this so I have two questions –
**TLDR – Should I trust my truck after motor replacement and what should I be certain to ask for from the dealership (new powertrain warranty, etc…)?
I’d been texting with the Service Advisor on a regular basis throughout this process and had been given 5 different completion dates. Finally I lost my patience after the last missed date and demanded to see the Service Manager. He provided me a new date of THIS Friday, Sept 13th. In all honesty, I didn’t go into that conversation demanding another date (because I’d been sold the same bill of goods one too many times), I simply want priority, attention, it done right and my truck back.
Never been through something like this so I have two questions –
- Should I trust a truck that blew an engine at 21k miles having never towed nor redlined in its short life? I’ve already been through leaky rear-window, 3 recalls and the usual stuff we all know about
- Are there any expectations or demands I should make when we have follow-up conversations as we near completion (i.e. new powertrain warranty, oil changes for life (lol), etc…)?
**TLDR – Should I trust my truck after motor replacement and what should I be certain to ask for from the dealership (new powertrain warranty, etc…)?