Since you had both can you give us a quick write up on what you liked and disliked about both to give us honest compare contrast
Sure. I started out with HF's tune. Got a log, sent it to him, he sent his revision. I didn't feel like anything else needed adjusted after that, and he didn't either based on the follow-up log. The tune was a very good daily driving tune with great responsiveness at WOT. I felt like the trans tuning was exactly what I wanted it to be, it downshifted when I felt it should and upshifted when I felt it should. My only issues with his tune was that, while monitoring via the Trinity, I would consistently get 4 ST knock which I asked him about. He said it wasn't anything to worry about and it was common for the Hemis. I trusted him and never had issues with the tune beyond the knock. I checked in from time to time to see if there were any universal updates to the tunes, and he gave me the updates when he did for a short while. As time went on though, I asked him to adjust a couple things and he stopped responding to the requests. Not a big deal honestly as I don't feel like he really owed my anything more than a good tune.
While running HF's tunes, I got bored one day and wanted to see what Jay was all about. I reached out to him and he was quick to get me a tune. Sent him the log and he stated it looked good as is. The tune felt strong and I didn't see any knock via the Trinity which I was happy about. The tune felt different, almost stock-like when cruising, but balls to the wall when at WOT. The shift points were much better than stock, but not quite as good as the HF tune. Still a great tune though. As time went on I asked Jay more and more about different aspects of the tune, what I could do to get a little more out of the tune, how much more aggressive I could get with the shift schedule. He answered every stupid question I had with little turnaround time. He gave me his honest opinion of what works based on his own experience and made adjustments when I requested. I probably had well over 200 emails to Jay and he was always happy to answer questions, make adjustments, and make sure I was satisfied with them. I sent him emails over 4 years and he never ignored a single one. My transmission (overdrive clutches) went out due to a 3000 stall converter and my abuse. I had it rebuilt 3 more times over the span of 3 months. I was talking with Jay about what might be cause the clutches to burn up and he assured it was nothing to do with the tune, even offered to talk to the transmission shop about the changes he made and said he would be willing to work with the shop to adjust the tune to appease the shop to retain warranty coverage. Longer story short the shop had no clue what they were doing, and I ended up trading in the truck after the last rebuild because we were done with the whole situation.
So bottom line, both tunes are great, they have slightly different personalities, but I'd get either again without hesitation. I included the costumer experience side of things because to me, that's what made the difference. Jay went way above and beyond with every request and answer throughout my time running his tune. He called me at 8 pm to discuss the transmission personally. I can't sing his praises enough. Again, I had no real issues with HF and enjoyed his tune a lot, but Jay won me over with his commitment to his customer. My truck was far from anything special, but he made sure he took care of me. Hope that helps!
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