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Back Up Camera Issues

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Leyhirst

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I have a 2019 Sport and have been experiencing intermittent issues with my back up (and forward facing) camera.

Because the issue does not happen all the time, I know when I take it to the dealer they will say "tested, and was found to be fine".

I have attached a few pictures I have taken of the screen and am wondering if anyone else has experienced this issue or can suggest a solution?

Thanks in advance!

IMG_4023.jpgIMG_4029.jpgIMG_4213.jpgIMG_4243.jpg
 
Leyhirst said:
I have a 2019 Sport and have been experiencing intermittent issues with my back up (and forward facing) camera.

Because the issue does not happen all the time, I know when I take it to the dealer they will say "tested, and was found to be fine".

I have attached a few pictures I have taken of the screen and am wondering if anyone else has experienced this issue or can suggest a solution?

Thanks in advance!

View attachment 44908View attachment 44909View attachment 44910View attachment 44911
Click to expand...

Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.

Alison
RamCares
 
Mine does this generally when the temperature approaches -10 Celsius and colder. I took my truck to the dealer for this and other issues toward the end of last winter and the service advisor told me apparently it’s a known issue and Ram was working on a software update but hadn’t released it yet. I have not yet taken it back to the dealer so I don’t know if the update is live now.
 
Mine does the same thing when temp is under 35 degrees. If you turn the truck on and off it resolves but is definitely frustrating.
 
mr.met said:
Mine does this generally when the temperature approaches -10 Celsius and colder. I took my truck to the dealer for this and other issues toward the end of last winter and the service advisor told me apparently it’s a known issue and Ram was working on a software update but hadn’t released it yet. I have not yet taken it back to the dealer so I don’t know if the update is live now.
Click to expand...
Hello mr.met,
We are certainly sorry to hear about your ongoing concern. Can you please confirm that you are located in the United states.
Laura
RamCares
BlkLimited22s said:
Mine does the same thing when temp is under 35 degrees. If you turn the truck on and off it resolves but is definitely frustrating.
Click to expand...
Hello BlkLimited22s,
We are certainly sorry to hear about your recent concern. If you are interested in getting connected with a Specialist to add an additional layer of assistance, please reach out to us privately and we can get this process started.
Laura
RamCares
 
mr.met said:
Mine does this generally when the temperature approaches -10 Celsius and colder. I took my truck to the dealer for this and other issues toward the end of last winter and the service advisor told me apparently it’s a known issue and Ram was working on a software update but hadn’t released it yet. I have not yet taken it back to the dealer so I don’t know if the update is live now.
Click to expand...

According to my Dealer they did the software update on last Friday (24 Jan) and my screen did this again yesterday morning (27 Jan) when it was 21 F outside... But now I do have the center dashed line on the backup camera as well as my Lane Departure warning actually shows the truck moving over to the line on the dash.
 
Leyhirst said:
I have a 2019 Sport and have been experiencing intermittent issues with my back up (and forward facing) camera.

Because the issue does not happen all the time, I know when I take it to the dealer they will say "tested, and was found to be fine".

I have attached a few pictures I have taken of the screen and am wondering if anyone else has experienced this issue or can suggest a solution?

Thanks in advance!

View attachment 44908View attachment 44909View attachment 44910View attachment 44911
Click to expand...
Take a video to show the service manager...I was having the same issues and they ended up giving me an entire new radio even though the camera was the only issue...supposedly they are a pain to get approved so my truck was at the dealer for about two weeks waiting to complete the repair.
 
Joeyp said:
Take a video to show the service manager...I was having the same issues and they ended up giving me an entire new radio even though the camera was the only issue...supposedly they are a pain to get approved so my truck was at the dealer for about two weeks waiting to complete the repair.
Click to expand...

Have you had the issue since? Has it been below 25 degrees since you had it replaced?
 
I have an appointment with the dealer tomorrow but am not hopeful it will be resolved much less addressed. When I went to make the appointment I showed the advisor the pictures and was only asked "will it do it right now?" and when I said likely not, the response was... "probably not much we can do then"....

It happened again this morning...
 
Leyhirst said:
I have an appointment with the dealer tomorrow but am not hopeful it will be resolved much less addressed. When I went to make the appointment I showed the advisor the pictures and was only asked "will it do it right now?" and when I said likely not, the response was... "probably not much we can do then"....

It happened again this morning...
Click to expand...
Get a video of it and create a case with Ram Cares...they will help you out dealing with the dealership
 
Mine stopped working this afternoon. Was working fine this morning when I got to work. Blue screen.
 
Leyhirst said:
I have an appointment with the dealer tomorrow but am not hopeful it will be resolved much less addressed. When I went to make the appointment I showed the advisor the pictures and was only asked "will it do it right now?" and when I said likely not, the response was... "probably not much we can do then"....

It happened again this morning...
Click to expand...

Hi,
I'm sorry to hear this. If additional assistance is needed throughout your dealer visit, send us a PM. We'd be happy to connect you with a Case Specialist to assist.

Alison
RamCares
 
Update:

Had service appointment today, dealership thinks the issue is the front camera. New one ordered, but currently back ordered... Ugh!

Not sure how this will fix the issue which also shows up on the rear camera...

Will have to wait and see...
 
Joeyp said:
Get a video of it and create a case with Ram Cares...they will help you out dealing with the dealership
Click to expand...
Thanks for your suggestion, but Ram Cares does nothing for Canadian customers....
 
Mine does the same. Thought it was weird since my wife's 2015 Chrysler 200 (uConnect, camera quality seems the same) has never did it.
 
Nope. Mine still does it when it's cold (freezing or below). I've never mentioned it to the dealer though.
 
I had them do a flash for the 12 inch that was listed as a fix but didn’t work. Exhaust is leaking now and ground straps are disintegrating. Dash is bubbling
 
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