Active Noise Cancellation and the TSB

[Ramsport19]

Took the family for a ride yesterday and the anc was loud and present. You could definitely hear the drone noise it when the rpms were low. Open a window and it stopped immediately.

I started researching the issue and came across the TSB-08-033-19, but my truck does not fall into the date range listed one the truck. The references build dates on or before April 2018. My truck was made in August 2018. Will the dealer still complete the update?

 

[ramhead]

Took the family for a ride yesterday and the anc was loud and present. You could definitely hear the drone noise it when the rpms were low. Open a window and it stopped immediately.

I started researching the issue and came across the TSB-08-033-19, but my truck does not fall into the date range listed one the truck. The references build dates on or before April 2018. My truck was made in August 2018. Will the dealer still complete the update?

You're wrong on the date/year info you're thinking.....That TSB applies to Ram build dates prior to April 4, 2019

So...your truck definitely would be applicable to the TSB. My truck has a build date of late March 2019 and I'm bringing it in to have the TSB done...already confirmed it applies to mine with dealer service manager.

 

[eduardolalo11]

You're wrong on the date/year info you're thinking.....That TSB applies to Ram build dates prior to April 4, 2019

So...your truck definitely would be applicable to the TSB. My truck has a build date of late March 2019 and I'm bringing it in to have the TSB done...already confirmed it applies to mine with dealer service manager.

what he said!!!!

 

[RamCares]

Took the family for a ride yesterday and the anc was loud and present. You could definitely hear the drone noise it when the rpms were low. Open a window and it stopped immediately.

I started researching the issue and came across the TSB-08-033-19, but my truck does not fall into the date range listed one the truck. The references build dates on or before April 2018. My truck was made in August 2018. Will the dealer still complete the update?

Hey Ramsport19,

Sorry to hear about the trouble you are experiencing. We recommend visiting your dealer at your earliest convenience to ensure that this concern is addressed. We are also available via private message if you would like any additional assistance during that process.

Mark
Ram Social Care Specialist

 

[Ramsport19]

Hey Ramsport19,

Sorry to hear about the trouble you are experiencing. We recommend visiting your dealer at your earliest convenience to ensure that this concern is addressed. We are also available via private message if you would like any additional assistance during that process.

Mark
Ram Social Care Specialist

Thanks for the reply. I have a appointment set for Tuesday to have my local dealer look into it. I followed the testing procedures in the TSB and I was able to replicate the noise consistently. Hopefully they can get it sorted out.

Thanks again for the reply.

 

[kaddy]

I had my truck in twice to the dealer and they could not get the sound to reproduce so they said they couldn't do anything. I purchased my truck in January so I know it was built before April 2019, but they said it doesn't fall under the TSB. Not sure what to do now. Is there a way to get this to happen more consistently? Ruins the truck for me and ruined the dealership for me also. Never had a problem with them before but they just don't seem interested in fixing this.

 

[zperry89]

I had my truck in twice to the dealer and they could not get the sound to reproduce so they said they couldn't do anything. I purchased my truck in January so I know it was built before April 2019, but they said it doesn't fall under the TSB. Not sure what to do now. Is there a way to get this to happen more consistently? Ruins the truck for me and ruined the dealership for me also. Never had a problem with them before but they just don't seem interested in fixing this.

I'm having the same issue right now. My truck is currently at the dealership for a recall and issues with my Apple Car Play not working. I mentioned to them about the drone/humming noise happening 3-4 times since owning the truck (first time at 900 miles) and the service guys says its the first time he's heard of the issue. He didn't really sound interested in listening to me describe the issue. It's really hard to describe the issue when you don't know exactly what it is or where its coming from.

 

[zperry89]

I'm having the same issue right now. My truck is currently at the dealership for a recall and issues with my Apple Car Play not working. I mentioned to them about the drone/humming noise happening 3-4 times since owning the truck (first time at 900 miles) and the service guys says its the first time he's heard of the issue. He didn't really sound interested in listening to me describe the issue. It's really hard to describe the issue when you don't know exactly what it is or where its coming from.

I just got off the phone with the service guy to check the progress and was letting him know about the TSB-08-033-19 and he was completely rude and argumentative and just blew me off. I hate that it is ruining my experience with the dealership because of the issue. I wasn't trying to tell him or the techs how do to do their job, I was simply trying to inform them of the TSB so that it may be easier to diagnose since he stated he's never heard of the issue.

 

[kaddy]

Thanks for the reply. I have a appointment set for Tuesday to have my local dealer look into it. I followed the testing procedures in the TSB and I was able to replicate the noise consistently. Hopefully they can get it sorted out.

Thanks again for the reply.

What did you do to replicate the noise? I read the TSB and it says to loading rear seat with equipment/passengers. Did you put a bunch of stuff in the back or have 2 people back there?

 

[zperry89]

What did you do to replicate the noise? I read the TSB and it says to loading rear seat with equipment/passengers. Did you put a bunch of stuff in the back or have 2 people back there?

I was never able to recreate the noise and I don't know how. I have a dash camera in my truck and can review it remotely so I was watching the techs during the test drive trying to recreate the issue. One was driving and one sat in the backseat. I heard them talking about a noise coming from the rear of my truck but they couldn't see cause of my bed cover so they stopped and got out. I had a crowbar in the bed that I had put there just a couple days before so I know that wasn't the issue, plus never described a noise like that would make but they acted like that was possibly the issue I was describing.

 

[buckeyecool71]

I had this issue as well. Instead of doing the flash my dealer just swapped out the ANC module and this took care of the issue.

Yes, the service people at my dealer HATE when i bring up a TSB they are not aware of, this seems to be the case for all of them

 

[ramhead]

I just got off the phone with the service guy to check the progress and was letting him know about the TSB-08-033-19 and he was completely rude and argumentative and just blew me off. I hate that it is ruining my experience with the dealership because of the issue. I wasn't trying to tell him or the techs how do to do their job, I was simply trying to inform them of the TSB so that it may be easier to diagnose since he stated he's never heard of the issue.

Don't know if you're speaking with the service manager/supervisor or not but that's who you need to talk to....if he is giving you sh*t then you need to call the GM of the dealership.If it were me I'd say I'm not taking the truck back until the issue is fixed (and BS them that if they want to leave it on their lot for days fine...it will help me with a Lemon Law claim). Fortunately I have a great service manager and had no issue....I really don't get this dude's problem....the fix is an easy software update that takes a few minutes, not a major repair.

 

[Neurobit]

I just got off the phone with the service guy to check the progress and was letting him know about the TSB-08-033-19 and he was completely rude and argumentative and just blew me off. I hate that it is ruining my experience with the dealership because of the issue. I wasn't trying to tell him or the techs how do to do their job, I was simply trying to inform them of the TSB so that it may be easier to diagnose since he stated he's never heard of the issue.

Sorry to hear about the issues with this bonehead dealer.


If you could, please post your experience on the thread below, as we are compiling a list of good/bad dealers to help fellow forum members:

Dealer Service - Share your Experience!

I've been noticing many folks here being hesitant to take their trucks for service (even under warranty), which got me thinking... It would be great to have a list of the good dealers, and also a list of bad ones, so we can avoid them. I myself was apprehensive when my truck needed a few things...

5thgenrams.com

Thanks,

 

[kaddy]

Sorry to hear about the issues with this bonehead dealer.


If you could, please post your experience on the thread below, as we are compiling a list of good/bad dealers to help fellow forum members:

Dealer Service - Share your Experience!

I've been noticing many folks here being hesitant to take their trucks for service (even under warranty), which got me thinking... It would be great to have a list of the good dealers, and also a list of bad ones, so we can avoid them. I myself was apprehensive when my truck needed a few things...

5thgenrams.com

Thanks,

I have added my dealer review.

 

[RamCares]

I'm having the same issue right now. My truck is currently at the dealership for a recall and issues with my Apple Car Play not working. I mentioned to them about the drone/humming noise happening 3-4 times since owning the truck (first time at 900 miles) and the service guys says its the first time he's heard of the issue. He didn't really sound interested in listening to me describe the issue. It's really hard to describe the issue when you don't know exactly what it is or where its coming from.

Hi zperry89,
We're sorry to hear that you are also experiencing this. Our team would be happy to get a case escalated for you to add additional assistance while working with your dealer towards a resolution. We are always available via private message!
Alex
Ram Social Care Specialist

 

[RamCares]

Thanks for the reply. I have a appointment set for Tuesday to have my local dealer look into it. I followed the testing procedures in the TSB and I was able to replicate the noise consistently. Hopefully they can get it sorted out.

Thanks again for the reply.

Hey Ramsport19,

Hopefully this message finds you well. Just wanted to follow up to see if the team at your dealership was able to replicate and address the concern you were experiencing with your truck. If not, or if you have any additional questions or concerns at this time, please feel free to send us a private message.

Mark
Ram Social Care Specialist

 

[Ramsport19]

Hey Ramsport19,

Hopefully this message finds you well. Just wanted to follow up to see if the team at your dealership was able to replicate and address the concern you were experiencing with your truck. If not, or if you have any additional questions or concerns at this time, please feel free to send us a private message.

Mark
Ram Social Care Specialist

Hello,

They did look at it, but they were not able to replicate the noise while at the shop. I was not either. It was fine for a couple of days and now it is back. I am going to take it back again within the next week. Thanks

 

[Banta]

I experienced this low rumbling sound for the first time today. I have a new 2019 Bighorn, less than 1000 miles. It occurred at low speeds or even slowing at any speed. It was raining like crazy at the time. Later today, the wife and I went to the grocery, short trip, no duplication of the problem. Based on all the posts that I have seen on here, sounds like it may have to do with the Active Noice Cancellation system, but I can’t find much on that in my manual.

 

[RamCares]

Hello,

They did look at it, but they were not able to replicate the noise while at the shop. I was not either. It was fine for a couple of days and now it is back. I am going to take it back again within the next week. Thanks

Hey Ramsport19,

Thank you for letting me know. With that in mind, I would be more than happy to escalate a case in your behalf and connect you with a Case Specialist who can work alongside your dealer to find a potential solution. If this would be of interest, please follow up with me via private message at your earliest convenience.

Hope to hear from you soon!

Mark
Ram Social Care Specialist

 

[RamCares]

I experienced this low rumbling sound for the first time today. I have a new 2019 Bighorn, less than 1000 miles. It occurred at low speeds or even slowing at any speed. It was raining like crazy at the time. Later today, the wife and I went to the grocery, short trip, no duplication of the problem. Based on all the posts that I have seen on here, sounds like it may have to do with the Active Noice Cancellation system, but I can’t find much on that in my manual.

Hi Banta,
We're sorry to hear that you've experienced this. We recommend taking your Ram into the dealer for a proper diagnosis. We would be happy to get you connected with a case specialist to add assistance throughout this process!
Alex
Ram Social Care Specialist