New here to the forum. Hi everyone. I wanted to share my experience so far. I just recently traded my 2018 1500 in for a 2024 Built to Serve edition on Jan 6. I drove it the next day to the store and to work the day after that. Failed to start due to dead battery on Jan 9th. I didn’t buy it from my local dealer, but I was pressed for time because I had to get to work so I took it there. I purchased it at a dealership an hour away because I got a better deal for the same truck and more for my trade. Anyways I thought I was going to have to have it towed, but roadside assistance jumped it from my house. I then took it in to the dealership. They were backed up with work and wouldn’t look at it at first, but they eventually did. They said they tested the battery and that it was fine. So I drove it to work and back the rest of the week. Saturday, Jan 13, it failed to start because of drained battery. That night I went and bought a battery jumper pack. I made an appointment at the dealership where I bought it and took it in on the 19th. They replaced the battery and it went to get window tint, but I picked it up on the 27th. Drove it until Jan 31 and it failed to start leaving to work. Dealership gave me the runaround, tried to get me take it to the local shop, Ramcare was useless and I didn’t know what to do. Started to research lemon laws and talked to a few law firms. Then I get a call from the GM to bring it in and they’d fix it. So I took it in today and they said they had an idea of what it is and that they can fix it. I’m supposed to get an update on Monday. I did some troubleshooting of my own when it wouldn’t start the second time. I didn’t notice any lights coming on in the dash. I did notice the usb lights under the radio would stay on for about 30 minutes and then shut off. I sat in the truck and locked the door during a trip to the store. I waited until all the lights were off including the usb lights. 10-15 minutes later the usb lights came back on. I have no clue if other lights were coming on during the night while parked, but I suspect at a minimum that something was waking the truck up and drawing the battery down. I also showed the dealership the Star Online Pub that mplaramie posted and the service advisor said it’s an easy fix. Not sure how that is if they have to trace every module. I’ll post updates when I get them. At this point I am regretting trading my 18 in.
