2022 Trailer TPMS sensors not provided

[CatServant]

I would go to the dealership and tell them they owe you a set of 4 since you paid for them in the Trailer Tow Package.

They don’t even have the part number in their system for some reason. I’m in touch with Stellantis corporate customer service. Hopefully I’ll get some satisfaction there.

My build sheet just says “Trailer Tire Pressure Monitoring Sys” without any prefix.

 

[Cbty2050]

No, but my build sheet (attached) does show "Trailer Tow Group (B)". (B) implies that there is more than one TTG. Maybe (A) has that included.

By checking the vin build sheet your truck is not equipped with TTPMS.

 

[wegasque]

By checking the vin build sheet your truck is not equipped with TTPMS.

Well that stinks. I had no idea that they would have a trailer tow group without the TTPMS included.

 

[Dewey]

This was a screenshot at the time I ordered my truck in March. My build sheet

 

[wegasque]

This was a screenshot at the time I ordered my truck in March. View attachment 141899

I don't have a screenshot of mine, but my TTG lists for $895 on the Monroney.

 

[CatServant]

This was a screenshot at the time I ordered my truck in March.
…
My build sheet
…

Same for me.

 

[Brutal_HO]

Well that stinks. I had no idea that they would have a trailer tow group without the TTPMS included.

Ram has had trailer tow groups for years before they added TTPMS.

I added TTPMS to my 2020 HD and frankly, I prefer my aftermarket TireMinder system. The OEM doesn't show tire temps, and is less flexible than the aftermarket systems - like not having a "disconnect" mode. I can setup the rear tires on my truck (in addition to the factory TPIS), the dual axles on the 5th wheel, and the boat trailer and "disconnect" the boat trailer if I am pulling only the RV. Can't do that with the OEM system.

 

[CatServant]

I finally convinced my dealer that they owe me TTPMS sensors. It took a response to me from corporate to bring them around. They’re having to order them.

Good afternoon Mr. Somers,

My name is Patti and am assigned the case manager for your email request. I also left you a voicemail message. I reached out to our corporate resources and they are telling that according to sales codes attached to your VIN, those sensors should have been located in your glove box on delivery. If they are not there, please reach out to your selling Dodge dealership.

At this time, I am going to close the case but, please, be assured that we are here if you have any further issues, concerns or questions. Should you receive a customer satisfaction survey regarding your experience with me, your input would be greatly appreciated. 

Thank you so much and have a great day!!

Patti, Premium Case Manager
Dodge Customer Care Center

 

[Eighty]

I finally convinced my dealer that they owe me TTPMS sensors. It took a response to me from corporate to bring them around. They’re having to order them.

Good afternoon Mr. Somers,

My name is Patti and am assigned the case manager for your email request. I also left you a voicemail message. I reached out to our corporate resources and they are telling that according to sales codes attached to your VIN, those sensors should have been located in your glove box on delivery. If they are not there, please reach out to your selling Dodge dealership.

At this time, I am going to close the case but, please, be assured that we are here if you have any further issues, concerns or questions. Should you receive a customer satisfaction survey regarding your experience with me, your input would be greatly appreciated.

Thank you so much and have a great day!!

Patti, Premium Case Manager
Dodge Customer Care Center

Lol, the formatting of that message came up like this for me:

I’m sitting there going, “It doesn’t sound like you’re getting your sensors, man.”
Then I realized I had to scroll right.

 

[Cbty2050]

I finally convinced my dealer that they owe me TTPMS sensors. It took a response to me from corporate to bring them around. They’re having to order them.

Good afternoon Mr. Somers,

My name is Patti and am assigned the case manager for your email request. I also left you a voicemail message. I reached out to our corporate resources and they are telling that according to sales codes attached to your VIN, those sensors should have been located in your glove box on delivery. If they are not there, please reach out to your selling Dodge dealership.

At this time, I am going to close the case but, please, be assured that we are here if you have any further issues, concerns or questions. Should you receive a customer satisfaction survey regarding your experience with me, your input would be greatly appreciated.

Thank you so much and have a great day!!

Patti, Premium Case Manager
Dodge Customer Care Center

Does your radio, in trailer settings show Tire Pressures as a selection? I recall not seeing that as an option. If you can't set up TTPMS how will they work?

 

[Idahoktm]

Does your radio, in trailer settings show Tire Pressures as a selection? I recall not seeing that as an option. If you can't set up TTPMS how will they work?

Can the TTPMS be activated with AlfaOBD? Assuming he has the TTPMS module.

 

[Dewey]

Good to hear this is getting straightened out.

 

[Dewey]

Can the TTPMS be activated with AlfaOBD? Assuming he has the TTPMS module.

If he has the Trailer Tow Package it should already be there. Shouldn’t have to activate anything.

 

[Idahoktm]

If he has the Trailer Tow Package it should already be there. Shouldn’t have to activate anything.

But the trailer tires are not displayed on his screen.

 

[Dewey]

But the trailer tires are not displayed on his screen.

Guess I missed that part. I’ll have to look back and read again.

 

[CatServant]

I do have the setup screen for trailer tires. I just don’t have any sensors to activate.

 

[Idahoktm]

I do have the setup screen for trailer tires. I just don’t have any sensors to activate.

Guess I missed that part. I’ll have to look back and read again.

I mixed up your posts and @wegasque.

 

[Dewey]

I do have the setup screen for trailer tires. I just don’t have any sensors to activate.

Problem solved

 

[CatServant]

Got ‘em! I received a text late yesterday from my sales guy that the service department received them and I picked them up about an hour ago.

 

[jim v]

Thanks for getting back to me. 1. rear bumper mod added 2. waited 4 months for TIM mod (sent wrong part) 3.dealer added software (I have same screens you've shown but I can't find them again on computer) 4. it's a 2022 truck with 12in screen.