2019 Rebel buyback

[Lithium]

My 2019 Rebel that I had for 3 days, has been in the shop for the last 30. The climate control is busted, and the dealer can't fix it.

Dodge is saying they want to start buyback.

Really frustrated at this point.. Debating if I want to get another Rebel or not.

Anyone gone through the buyback process?

Thanks,

 

[Creep0321]

My 2019 Rebel that I had for 3 days, has been in the shop for the last 30. The climate control is busted, and the dealer can't fix it.

Dodge is saying they want to start buyback.

Really frustrated at this point.. Debating if I want to get another Rebel or not.

Anyone gone through the buyback process?

Thanks,

No I haven’t, but if it was me I would pursue the truck I want, if that’s a Rebel, then do it! They are doing what they need to to make it right it seems without too much of a fight?


Sent from my iPhone using Tapatalk

 

[kjn86]

My 2019 Rebel that I had for 3 days, has been in the shop for the last 30. The climate control is busted, and the dealer can't fix it.

Dodge is saying they want to start buyback.

Really frustrated at this point.. Debating if I want to get another Rebel or not.

Anyone gone through the buyback process?

Thanks,

Could look at this as an opportunity to refine your choices. I, for one, would do a few things differently with regard to options. I would definitely stay with a black Rebel, but after being on this forum for a few months and thinking it over, there are some minor decisions I would have made regarding things like tow group, bed utility group, sunroof, etc. that I would change. Nothing dramatic enough to debate my entire purchase, but I didn't have enough experience owning a truck like this to really know which options I needed vs wanted vs didn't want or need.

 

[19Jake]

Dodge wants to start buyback.

outstanding

 

[Longhorn5G]

Lucky, theres a couple people who would wish to be in these shoes.

 

[harleyrae]

Glad Ram is stepping to the plate. I can understand the frustration of buying a new truck, having for 3 days and then starting over. There is always one bad egg in every batch.

The 2 questions are:

Were you happy with the truck

Were you happy with how RAM has handled the issue

If you answer yes then purchase again. If you answer no then move on.

 

[troutspinner]

I do not know what is involved in Ram’s buyback process but I did lemon law a car many years ago. That was a Chevy and GM at that time had their own “buyback” process before I pursued the Lemon Law process. They were very slow, almost purposely slow in their communication. When they did communicate, they had me take my car to two different dealers, met with engineers/techs, they did their testing and when said and done, offered me a few hundred bucks for my “troubles” all the while, the car wasn’t fixed.

I did however keep meticulous records and it was those records that made the LL process very quick when I visited a LL lawyer. My point, dot your i’s and cross your t’s and a call to a LL lawyer would help, it will cost you nothing.

Tough call on whether to go for another Ram. The old fool me once, fool me twice thing is hard to accept. CC issues do not seem to be too common to the point where they cannot fix it so chances are you’d be fine and if not, you do still have the LL process to keep you protected.

 

[SpeedyV]

My 2019 Rebel that I had for 3 days, has been in the shop for the last 30. The climate control is busted, and the dealer can't fix it.

Dodge is saying they want to start buyback.

Really frustrated at this point.. Debating if I want to get another Rebel or not.

Anyone gone through the buyback process?

Thanks,

@alacombe may be able to help you out.

 

[Zinger]

Of all the systems on this truck, I would have thought the climate control would be one of the easier ones to fix. Can you provide any additional details of why they are having such a hard time?

 

[RamCares]

My 2019 Rebel that I had for 3 days, has been in the shop for the last 30. The climate control is busted, and the dealer can't fix it.

Dodge is saying they want to start buyback.

Really frustrated at this point.. Debating if I want to get another Rebel or not.

Anyone gone through the buyback process?

Thanks,

Hey Lithium,

We're so sorry for this frustrating experience. If you have any questions throughout this process or need assistance, please PM us any time.

Jennifer
Ram Social Care Specialist

 

[Lithium]

Thanks everyone for the feedback.

Here is some background.

I purchased the vehicle 70 miles away from my home town. The price was thousands cheaper and a huge selection of vehicles. Local dealer only had 1 rebel.

On the drive back, I noticed the climate control said "Climate off". Drove home and contacted dealer in the morning.

Made an appointment, drove for a few days, then brought it in for appt.

I took it to my local Dodge dealership and they replaced 12' uconnect unit, ac module, radio module, bcm. No luck.

They escalated through dodge. Worked with their engineering I guess. No solution found.

They are initiating buyback process. I guess it will be next week.

Driving a new bighorn rental though, so that is good.

 

[Lateralus]

Crazy that they can't figure that out. Best of luck to you.

 

[RetMSGT]

Did Ram reach out to you for the buy back? I also have a new Rebel that is currently on its second trip to the dealer’s service department due to a front drivers side water leak, glove box light that wont Turn off and an oil leak on the bell housing. They have had it for a total of 9 days so far. I have a case number with Ram, but they have not contacted me. Thanks in advance for the info. I am in Florida and can start the Lemon Law process on day 15 but would rather they just swap the truck out.

 

[Lithium]

Did Ram reach out to you for the buy back? I also have a new Rebel that is currently on its second trip to the dealer’s service department due to a front drivers side water leak, glove box light that wont Turn off and an oil leak on the bell housing. They have had it for a total of 9 days so far. I have a case number with Ram, but they have not contacted me. Thanks in advance for the info. I am in Florida and can start the Lemon Law process on day 15 but would rather they just swap the truck out.

I was calling the dealer daily and opened a case with Dodge. I am not sure if it was my calls, or the escalation with the dealer that got the buy back to where it is. This is the link that I called off of.

https://www.mopar.com/en-us/lemon-law.html

 

[LarryR1051]

I have a 2019 Ram Rebel($62K) with a 12" Uconnect system that has had on and off issues from the beginning... at first I did not recognize them as something was wrong with system because of the new system. When I figure enough is enough I contacted Uconnect and got a case manager Sherri , who walked me through a bunch of fixes that did not work, finally said you need a software update 08-009-19 REV. B "and this should fix all your issues"...
Made an appointment (1/17/2020) with local dealer who did the update and a few recalls, along with oil change, tire rotation , etc. Said everything was fixed and good to go.
On drive home which is almost a hour, the 12" NAV started to act up, rear camera would come on and would not go off for a long period of time than went off on its own. All the route numbers on Nav screen where all little black boxes.. Got home called dealer..... They said bring it back and we will reinstall the update and find the bad files and fix them... so drove a hour back, sat around in waiting room for a hour or so, Parts guy(Richard) comes out to get me hands me keys says we can not fix it and update did not work, I have ordered a new RADIO with no ETA.
Couple weeks later get a call or I call ( I forget) Uconnect say the are not replacing radio I need to go back to dealer for a new update.....I did this on Feb 3, 2020 (monday)..
I get a call Feb 4, 2020 saying they can't fix it and they are waiting for STAR ( who ever that is) to make a decision. Got a call Feb 6 from Uconnect case manager Laura ( who I have been calling all week , with no response,) since she and the dealer originally said they unit was bad and they were going to replace it, now saying they are not going to replace it and I need to wait for the next update that "should" be out in the next quarter and that "should" fix all the issues. Later that day Feb 6, dealer (Garry) calls with the same news. No ETA on new update but they need the loaner back and they want me to come and get the UNSAFE truck and drive it around until the new update is available.
Well the first 3 attempts did not work and actually cause other issues that the dealer says are not related like my sensors would go off on there own. While driving the front sensor would go off like I was ready to hit something and stay on till I pulled off road and turn truck off. The rear camera would pop up on screen while driving and could not get it off... than on its own would go off . many other things I will not bore you with.. dealer said there was a new sensor update they did on this Feb 3rd trip said should fix those problems ( not sure why they did not do it on first failed update attempts).
I am done fooling with RAM, Uconnect, STAR (who ever they are) anylonger and will be contacting a lawyer on Monday to pursue a Lemon Law case and a buyback... Now I need to go and pick up this $62 K piece of crap and see what they screwed up on this failed update ... VERY FRUSTRATED with RAM and there lack of customer services... going back to FORD.

 

[LarryR1051]

Now the dealer ( Gary) in service will not provide me with paperwork that there service department worked on my truck a second time for a complete new issue with the Nav unit because it was on the same day.

First time I paid my bill, that should have closed out my ticket. A couple hours later I had different issues I called dealer and was told by Richard ( service manager) he would set up another appointment to try and fix the problem, I ask if they had time that day, he check and said yes. I got back in my truck and drove a hour back to dealer, they worked about a hour and like above Richard came into waiting room handed my keys and said he ordered a new radio which now seems no one has a record of. I asked for the paperwork on my SECOND visit and wanted documentation on what they did and that they had tried and failed again.... when I came to pick up my truck the 3rd time

Gary said he had found Richard's paperwork on the phone, cause I had him find it and have it before I went down and wasted more time. When I went down they handed me what I already had which was the first failed attempt and said there was no other paperwork, Richard did something for a hour that did not fix the problem and I wanted documentation which they will not supply.

PLUS the paperwork today did not have ANYTHING on what they did that STAR sent me there to have done on the Uconnect system, Gary said they did not do anything.. REALLY that was the reason I had to return... and Gary would not let me speak to a manager until another service guy went on his own and got the Parts manager after me waiting 30 minutes standing at counter. Just **** poor services ( Richard the service manger was out recovering from surgery will be back next week) I did talk to Clark the Parts manager who was a super nice guy and said YES they did work on it again and he said he did not know why it was not included on the paperwork, but he said to wait in his office and he would get it done.... The second failed attemp with Richard he had to look into cause there was no record of me coming back a second time... I said ask Richard and the Tech who worked on it.... I am waiting now, Clark said he would get back to me.. The Dealer is Fred Frederick, Easton Maryland