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2019 RAM 1500 Limited will not start

Tarheel63

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New to the forum and definitely not a gear head so bear with me. Lent my truck to my 20 year old son (first mistake) yesterday, and now this morning the truck will not start. Lights, dashboard all come on so getting some power. Checked battery and registers 12.54 volts cold with MM. Tried to jump truck with wife's Honda CRV and no luck. Researched on line and found that perhaps the truck could be placed in neutral using the orange latch release under the parking brake. I removed the panel and manually placed in neutral using the latch. Tried to start and still nothing. Is it possible that my son turned the vehicle off while not in park and somehow this triggers some safety feature that prevents me from starting the truck? I would like to avoid enriching my local dealer's service department anymore than I have to especially a quick fix is available. Thanks for any and all assistance.
 

jws1982

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Need more details. When you try to start it, is the engine turning over / cranking? Or, is nothing happening at all?

Not sure if this is related to your son. I’d think any damage a 20yr old would do would show up externally. :)


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Tarheel63

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Thanks for the quick replay. The engine does not turn over at all. All dashboard system lights come on and UCONNECT system as well. There is also that dreaded click as well though not a continuous clicking.
 

jws1982

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If jumping it didn’t change anything, then my first guess is a bad starter. Don’t rule out the battery yet though.

Curious, is it etorque or not?


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Tarheel63

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Not an etorque. Going to remove the battery and get it checked. Anyway to diagnose a bad starter? If anyone has any pertinent video links, please provide. Thanks.
 

mikeru82

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There's really nothing your son could have done that would have caused this, unless he purposely meant to break something. Leaving it in gear when shutting off the engine will not cause any system to lock out and prevent you from starting the engine. You might want to let him know this. If he's anything like my son, he's probably a bit stressed about possibly breaking your expensive truck.
 

Tarheel63

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Ok. First, let me assure you my son is emotionally unscathed from this event. I can't speak for the father. I checked the mat already having read online about the gas pedal being inadvertently depressed by the floor mat. All good. I took the battery to Auto Zone, and the battery is GTG at 91% charge. So, where does this leave me other than a tow to the dealer, an expensive admission of defeat. Anyway to eliminate the alternator as a cause? Is it the likely the starter and if so, how can I confirm? I was really hoping there was a simple solution here, but hope is fading. All serious suggestions are appreciated.
 

Scram1500

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I wouldn't rule out the battery yet, it may have 91% charge, but it still could be toast. The battery needs to be load tested to check it's discharge rate
 

djevox

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Ok. First, let me assure you my son is emotionally unscathed from this event. I can't speak for the father. I checked the mat already having read online about the gas pedal being inadvertently depressed by the floor mat. All good. I took the battery to Auto Zone, and the battery is GTG at 91% charge. So, where does this leave me other than a tow to the dealer, an expensive admission of defeat. Anyway to eliminate the alternator as a cause? Is it the likely the starter and if so, how can I confirm? I was really hoping there was a simple solution here, but hope is fading. All serious suggestions are appreciated.
Autozone doesn’t know what they’re doing (they barely get any training) and their equipment doesn’t do a great job of testing. Either take the battery to the dealer or find a shop that has a new style electronic tester or an old style carbon pile load tester.
 

MO Rebel

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Do you just totally distrust your dealer service department? A 2019 should still be under warranty unless you’re over 36K. If it were me, I’d just have it towed to the dealer.
 

mikeru82

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Do you just totally distrust your dealer service department? A 2019 should still be under warranty unless you’re over 36K. If it were me, I’d just have it towed to the dealer.
Considering that 2019's were first available around August 2018, a large percentage of them are now more than 36 months old and out of warranty. My daughter's warranty on her 2019 Rebel expired in late August of last year.
 

jws1982

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Not an etorque. Going to remove the battery and get it checked. Anyway to diagnose a bad starter? If anyone has any pertinent video links, please provide. Thanks.

Hit the starter a few times with a rubber mallet. If the starter has a dead spot, that can shift it enough to clear it. If that works, then it’ll start u til the starter stops in that dead spot again. You would need to have the starter replaced.


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KWKSLVR

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Hit the starter a few times with a rubber mallet. If the starter has a dead spot, that can shift it enough to clear it. If that works, then it’ll start u til the starter stops in that dead spot again. You would need to have the starter replaced.


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This ^^^^ as well as replacing the battery, in that order. I have seen so many reports of crap OEM batteries in Rams that crap out after a year or two.

I doubt your son did anything to break the truck.
 

ShortStack

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Click, click, click - Battery. I've had battery read 12.5 and one that read 13 and it had a loose or broken cell inside and would do nothing but click.
(took the battery to a friends shop who took it apart)

I agree with River Rat - get a battery with a few more CCA.

Good luck.
 

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